Had a roof done less than 2 years ago. Have a warranty and now have a couple small areas that are…read morewarping and pulling up. Have called, left messages, sent emails, keep getting the same answer "someone will call within 24 to 48 hours". Never got a call back. Paid a higher price thinking I would get a better product and better support. The roof was done quickly and seems to be a good product, but the support is absolutely terrible... Better off elsewhere...can't recommend them with such poor follow up. FOLLOW UP: After posting this review, they came out and saw the issue and said they would be back to fix it. A few days later a couple guys came out, ripped off the warping shingles and replace them. I will give it a couple days to settle in and post new pictures of the repair. For now I will up their rating to 3 stars, still a little perturbed that it took a negative review to get a response, but if the repair is good, I will be fair and update it again. As promised...follow up...the repairs seem decent and, after a struggle, they fulfilled their end of the deal, so i will give them 4 stars . Thank you for finally getting the job done.

What went well? EVERYTHING! The price was fair, they showed up on time with an 8 person crew,…read moreremoved two layers of old shingles and replaced with 24 squares of Owens Corning Duration architectural shingles and completely cleaned up the entire site spotlessly. All in one day. No attitudes, no loud radios playing and no breaks from 7:00 AM to about 6:00 PM. WHAT THE HELL MORE COULD YOU ASK FOR? Use this company (formerly Marshall Construction) for your roofing needs, you won't be sorry.

Did not want to go through another winter dealing with drafty old windows. We had consultations…read morewith several companies and we chose MS WiNDOWS. We are so happy that we did! The windows look beautiful from the inside and the outside! Mike and John are the best! With different sized windows in every room it was challenging, but they got it done! If you are looking for great service and value from a trustwortby company don't hesitate! Mike Sousa and company deliver! We will be having them install new doors soon, and floors once this winter is done!

Mike replaced an old wooden screen door with a beautiful new one. He was prompt, gave an estimate…read moreand kept us informed about his arrival and work. We will use him again soon!

George was great to work with--professional, knowledgeable, and easy to deal with. His crew did a…read moreclean, high-quality job replacing my roof shingles and installing roof vents. I'd definitely recommend them to anyone needing roofing work.

After looking around for someone to redo the house I was unhappy. Then out of nowhere here comes…read moregeorge bigelow willing to come on Sunday to work with my schedule. He explained everything he would do and then some my father's favorite words. Right there I knew Bigelow Home Improvement was the way to go. The hole house got done from roof to windows vinyl it looks amazing. Live on a main road in Dartmouth and me and my wife could not be happier. The crew was awesome and worked there butt's off and went out of there way even on those hot as you know days. George's son and dad big help also. bravo. You want to get something done call Bigelow Home Improvement because the people in my house are happy and you will be to. Thank you again.

Not impressed by their service or quality. The front desk it's not helpful. Vincent doesn't want to…read moreanswer questions or be of any use. Alicia told me my window was order on 6/15 I called a month later it was in fact not ordered. I had a custom screen made. It doesn't fit. Too large. If the owner sees this please contact me. Thank you, Ali Rossi.

Providence glass was excellent to Work with. Very responsive…read moreand knowledgeable about my shower glass design. Can't wait for the install

John was fantastic. I am a remote landlord and needed somebody I could trust to do some work on my…read morerental property. John's response was incredibly prompt (on a Sunday no less!) And he got to my project in less than 24 hours. He did excellent work and his prices are very reasonable. I'll definitely be using him again!

From the owner: call today for all of your Handyman needs!read more

Highly recommended. We hired Chris and the Reliable Remodeling crew to build a couple of decks and…read morea custom shed for our newly purchased home and the result has truly turned our new house into our dream home. We've also hired him to address some additional quite major problems that our inspector missed and to add a railing to our basement stairs. Their work was consistently excellent. Communication was also great and they always showed up when promised. Very, very pleased.

Chris did a complete update on my hallway 3 levels. Walls, floors, doors, trim, fixtures, all of…read moreit. In a 1910 home, nothing is standard. He did an amazing job. Great workmanship, very crafty, even tips and saved me money. That's definitely not an experience I've had before. You can tell he takes pride in his work. He was always on time, cleaned up. I was so pleased, I had him do replacement of my back stairs and some door frame work afterwards. I am very meticulous. I have a future project he will be working on for me. He's also done window replacements on my mother's home. She too is very pleased. And he is by the book.

years ago this company was run out of a business located at the corner of North Main street and…read moreGrand view street on the east side of Providence. these fuckers found it "ok" & "neighborly" to BLOCK GRAND VIEW STREET every morning with delivery trucks. I use to call and berate them because it was a safety issue. they did not care. even though i sold my real estate portfolio in and around the east side of providence i would NEVER give these clowns one cent of my money.

We had our windows and door done at Venture windows and we are so glad we went with them. No…read morepressure and the whole process was not only painless, but it was actually pleasant. Everyone was friendly and professional.

When I first used Couto (actually I used them 3 times for roof projects to where they replaced it…read moreall) I was very pleased with their service and workmanship. I was also impressed that they gave a 10 year warranty on their work. Unfortunately, when you need to call on them to honor their warranty things go badly very quickly. I was selling my house and as a part of that process the buyer's inspector got on the roof in May 2025. He took a picture of what was essentially a swimming pool on my roof. The water wasn't draining. Interestingly, Couto was already aware of the issue because they told me about it when they did the last roof job in March 2025. But despite me calling several times to see when they would fix the issue, they just put me off and never came. With the impending sale and the swimming pool on my flat roof, I called in for emergency assistance. They literally kept telling me they were coming out the next day for weeks. It took them a month to finally get around to dealing with my emergency, and that was after my almost daily calls, emails and text messages. I tried to get one of the Couto brothers to speak with me but apparently they couldn't be bothered with it. The moral to the story is they are great for initial work, but don't count on them to come through in a timely manner when you need them for warranty work.

I signed up a contract for 41 K with Couto construction to replace shingles and lead-painted trim…read morefor my house. For a retired person as I am, this is a significant amount. The first thing they did was to hire a subcontractor for less than $ 8000. He proceeded to do a pretty shoddy job, not taking any meaningful protection against the lead. The quality of work performed was poor and I did not get much value as a result. I complained many times without any effect. For your own good, you should stay away from this business as frankly I felt they behaved dishonestly with me.

Customer service is non existent! No one offered us any help and it seems all the employees just…read morehang out at the checkout counter chitchatting.

The customer service here merits a negative rating. One star is giving them more credit than they…read moredeserve. The people that work here are especially rude and disrespectful to customers. Peter doesn't even seem to understand what customer service means. I'm not sure he even has the capacity to understand it. I used to frequently purchase building materials from here and after my experience here last week I won't be returning ever again. They verbally insult people to their face and are just plain low class Jack A$$e$. Their prices aren't really competitive and they aren't worth the drive!