The physical workers did an excellent job. Eli makes promises he doesn't keep. I told them do not contact months ago. Last week a new employee came to our door. We told her m don't bother us. I reported to separate admin personnel what happened, they simply don't care. Phone staff and physical workers are exceptional. Would not recommend due to management. read more

When I first used Couto (actually I used them 3 times for roof projects to where they replaced it all) I was very pleased with their service and workmanship. I was also impressed that they gave a 10 year warranty on their work. Unfortunately, when you need to call on them to honor their warranty things go badly very quickly. I was selling my house and as a part of that process the buyer's inspector got on the roof in May 2025. He took a picture of what was essentially a swimming pool on my roof. The water wasn't draining. Interestingly, Couto was already aware of the issue because they told me about it when they did the last roof job in March 2025. But despite me calling several times to see when they would fix the issue, they just put me off and never came. With the impending sale and the swimming pool on my flat roof, I called in for emergency assistance. They literally kept telling me they were coming out the next day for weeks. It took them a month to finally get around to dealing with my emergency, and that was after my almost daily calls, emails and text messages. I tried to get one of the Couto brothers to speak with me but apparently they couldn't be bothered with it. The moral to the story is they are great for initial work, but don't count on them to come through in a timely manner when you need them for warranty work. read more

Couto Construction - Roofing Near Me - New Bedford, Massachusetts

I signed up a contract for 41 K with Couto construction to replace shingles and lead-painted trim for my house. For a retired person as I am, this is a significant amount. The first thing they did was to hire a subcontractor for less than $ 8000. He proceeded to do a pretty shoddy job, not taking any meaningful protection against the lead. The quality of work performed was poor and I did not get much value as a result. I complained many times without any effect. For your own good, you should stay away from this business as frankly I felt they behaved dishonestly with me. read more

Wanted to have a better experience with the company based on all the positive reviews. My project had a rocky course. Half way through my project coordinator was no longer employed with the company. Felt lost in the sea so to speak as no one from the company formally reached out to identify themselves as the new point of contact. Doors finally came in after weeks of delays. Crew came and worked what seemed like bankers hours. Project was completed in two non consecutive days. I noticed a problem immediately and reached out the company. My email fell on deaf ears. I've waited months for a response. In the meantime I have found numerous quality concerns. I wondered why the crew screwed out of there when it was finished. I now understand why. The quality of workmanship was on par with an amateur. Good luck to those who have issues after the completion of the project...you will be left in the dark. read more

a home that needed the roof replaced due to the shingles being but did not have any prior leaks. I hired Couto Construction. They installed the roof during a day that had rain left nails littered all over my property and now have three new areas that are in water. I had contacted them many times to fix the issue, but instead of doing that they insisted that the shingles properly, regardless of the visible water damage that I have. Last July our neighbors tree fell on a portion of my roof. I had contacted Couto construction to replace the broken sheathing and replace the they ripped up the shingles in an area where there was no damage in seal, caulked the pride up shingles, and a day. nobody has followed up with the damage and it is nearly impossible to get a hold of anybody via phone call. This was by far the worst company I could have contacted to do the work in the first place. This is a public service announcement. Everybody should my warning because now I am left paying for a roof that was installed improperly and the company does not want to take responsibility. read more

Staff and half of the ownership are a nightmare to deal with. And easy to forget about with all the other far more competent businesses in the area. However, with a local post now circling about their unprofessional reputation proceeding them; I agree. Choose anywhere else. read more

I contracted Couto Construction last month for a massive exterior renovation project: we updated to new vinyl/PVC siding and changed the color from white to blue as well as work done to the soffit, etc. Every aspect of the job went smooth from the initial assessments with Corey, dealing with Mariana in the project department for payments and with the project managers (César and after the first week, Brian). Their construction team was top notch, professional and very pleasant to deal with. They were consistently on time and gave the highest attention to detail and quality. Any questions we had were immediately answered either in person, by phone or through their group chat. Before work began they dropped off the dumpster and porta potty: living in a city, I was concerned space would be an issue but they placed everything with no issue and without blocking traffic. The crew stayed into the evening each work day and ensured that the work area and the surrounding sidewalk were clear of any debris and stray nails while their supplies were kept tidy and off the walkways. Brian and the crew did an exceptional job and the finished product surpassed my expectations. Financially, they were very reasonable and willing to work with us- especially seeing the end result, the cost was a value. They are fully licensed and insured (which is a rarity these days dealing with contractors). I would not hesitate to contract them again for any further projects and would fully recommend them. A hearty thanks to Brian and crew. read more

Couto Construction - After. - Roofing Near Me - New Bedford, Massachusetts

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Got couto construction to come out and give an estimate to replace 3 (THREE) window in my townhouse. They came out and measured and took 2 weeks to send an estimate. for 3 windows they wanted $30,000, that's not a misprint! $30,000 for 3 windows. I thought Anderson Renewal was bad but these guys are trying to scam people that don't know. This is one of the craziest over inflated prices I have ever heard of! STAY AWAY from Couto Construction!!! read more

Have had lots of work done by Couto and never disappointed. This company is always about what and how they can help! Won't call anyone else!

Made an appointment for some work on my house. Matt Franco showed up a little late, but was polite and professional. Reviewed the project and was told I would receive a quote in a few days. No response. Let Matt an email. No response. Heard through the "grapevine" that if he didn't think the commission was good enough, he dropped you. Don't use this company. read more

Great company if you deal with Jason or Brian I'd avoid Derek he can be quite off and shady at times. I actually did some side jobs with Jason and Brian. And had an accident severing my artery in my right wrist ,literally shooting blood everywhere. Being an old friend of Jason and Brian and having the upmost respect for them along with Mr. Couto I actually lied to the hospital saying I cut my wrist moving a tool chest in my basement . So my insurance could pay the bill leaving no responsibility to the Coutos ...well Derek decides to do the upmost disrespectul thing spreading lies saying i tried to sue the company !.. Hey derek hows about ya show up someday and i can shove that hospital record your way so you can stop the slander!..Jason and Brian are still great guys to work and deal with theyre both great down to earth guys like their dad and i know through experience they never stop until the customer is 100% satisfied Rick P. ​ read more

They did our roof today. Of course the shingles weren't the shingles we'd agreed on, but it's done. When we signed on for this job, we met with the salesman and it took us a little while to pick out the right color. He finished his work on the contract and I signed it. He notified me, via email, that he had the wrong shingle color on the contract and sent me a new corrected contract. I digitally signed that one. Two days before our assigned date I received a call from them at 7:00 in the morning. Being retired I wasn't really keen on this. They asked if I would like the date moved up to tomorrow. I told them no, because we had to finish plans on moving our four cars around including my expensive toy. Two hours later here comes the dumpster. The driver tells me the job is going to be done tomorrow. I told him to keep on going with the dumpster, I wasn't ready for it yet. They showed up on the approved date and when I finally walked outside to take a look, I noticed the shingles were the wrong color. They were the color that the salesman mistakenly put on the contract. Keep in mind that when I initially signed that contract I couldn't, for the life of me, tell you what that color name was five minutes after I signed. I pointed it out and he erroneously wrote it into the contract. I called them, and I'll admit I've been in a better mood. Bottom line is they told me that they would stop work, strip the roof and put the right shingles on. I took a hard look at the roof and it was about 80% completed. We were due for heavy rains and thunderstorms in three or four hours. They said they'd make it watertight, no worries. At this point I just wanted the roof FINISHED before the storm and told the salesman as much... Now I get a phone call from one of the managers stating they wanted me to be happy so she'd like to replace those shingles. She mentioned that I'd signed the original contract with the wrong shingles on it. I let that pass although it irritated me. She mentioned it again and I totally lost it on her. THEY screwed up and I signed a new contract and THEY screwed up AGAIN and used the original contract information... And she's pushing on me that I signed that contract. That conversation did NOT end well but it ended quickly. They seem really, really, really uncoordinated. Never again... read more

Rob Jacobson ordered the windows and doors on 5/1/23 and the order came in the end of June. The date to install was within three days and Frank, Justin and Eli were on the job early and went to work without a missing a beat. They did a great job very professional, particular and neat. I didn't think they made anyone like that anymore. 10 Stars for these three men. --RL-- read more

They worked on a neighbors house and made a horrible mess in my yard that I spend a lot of time maintaining. Broke stuff damaged stuff and made a mess of everything. They are sloppy irresponsible and disrespectful. read more

Everything was great until I signed my contract with Couto Construction. Once I signed it they completely stopped communicating with me. Started work that was supposed to be completed within a day. Came for 2 hours tore my house apart and left without saying a word. When I called upset the woman yelled at me and hung up on me. Very unprofessional. read more

These guys did my roof today. Everything was so smooth from the assessment with Jason and Anthony to the actual roof replacement today led by Cesar the Project Manager. The guys were here bright and early and Cesar checked in with me throughout the day (as I was at work) with pictures/updates and answered all of my questions. Him and his crew were excellent and I highly recommend them! read more

Couto Construction - Roofing Near Me - New Bedford, Massachusetts

I have a review for this company already. They replied saying they would fix issue, they still haven't and already canceled appointment I made with them 1 night before work was supposed to take place. I wanted to leave some more pictures for their poor work. read more

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worst customer service I have ever seen since January I have been waiting for Couto to correct the gutter helmet they removed to apply shingles and did not replace correctly 3times I been told someone would there to correct the problem and no one shows up very frustrating they don't live up to their to their advertising don't want to be part family read more

Poor project cleanup Owners avoid communicating with clients. The actual contract agreement is not fulfilled. Would not recommend. read more

Once order was in place with Carlos our deck construction was to begin. On time on day expected three men arrived , introduced themselves and began setup. Very professional courteous and hard working. Answered any questions that were asked, worked in the hot sun this past week. Only break was at lunch time and back to work a half hour later. Cleanup each day was quick and done by 5pm. Next day same excellent service We were lucky to have Duarte Canadinha, Patrick and another worker on our project. On task and updated us every day as to what was and would be happening. Definitely 5 (out of 5) star company and employees to work with. read more

Used them for a new roof. Went well. A year later I had gutter work that needed to be done. They came by to take measurements and give me an estimate. Never heard from them. Called three times and was told, 'We'll get back to you.' Never did. Maybe the job was too small for them in which case they should have just been up front and said so. read more

Worked with them for a roofing project, very satisfied - Very responsive office to get booked in a timely way for an estimate - Good working with Josh, brought their drone to get bird's eye view on a very high steep roof - and then scheduled the job - then the guys from production were able to come and work creatively with us to get the job done and solve the leak issues. Thank you Couto! read more

Met David at the Home Show in the Spring. They had our information so they would call regularly to see if we wanted an estimate on vinyl replacement windows. When we were ready they came right away. Office staff was super responsive everytime I called with a question or emailed them. A man came to the final meaurements who was very nice and knowledgeable. The windows were in stock on time and installed a week after the original date that they gave us. The windows cost a little more than we expected but the install went great. The installers put in two very long days here and they were eager to please us. They cleaned up so well, my deck looked better than before they came! Very pleased with our new windows, which are easy to clean and not drafty like the old ones. read more

Zero stars. This is one of the worst construction companies in the state. Do yourself a a favor and do not call them because they will never show up. Tina and Kylie are incompetent, unprofessional, and do not belong in customer service. If you do a little more research, it becomes quite obvious that their positive reviews were either purchased or left by employees working at Couto. read more

Terrific experience. They came and renovated my bathroom took out the tub and installed a shower with a seat. They did exactly what we wanted and the job came out looking fantastic. The crew was very hard working and professional. I highly recommend Couto Construction to anyone. Thank you for your great work. read more

Couto Construction - Roofing Near Me - New Bedford, Massachusetts

After two very eager male contractors came to inspect my property and provide a quote on a roof repair, I received a call from the office asking when "my husband and I" would both be available for a follow-up visit. Unbelievable and unacceptable- easily the most sexist, heteronormative phone call I've received in a long time. Regardless of whether this company does good work, they need to do better interfacing with clients. Absolutely would not recommend to potential female customers. read more

If you never want your project done , by all means hire them. I signed a contract in May for them to side my entire house and front stairs, no small job, gave them a deposit with a start date of July 22nd , never showed , when I called they moved us to August 23 rd, called and was told they have no idea when they could start. They never even pulled the permit for my project. Clearly they never had any intention of ever doing the job. Now I am left 4 months later looking for a new contractor, which at this time of year is impossible. They came in with the highest quote , but I thought I was hiring a reputable company. Shame on you for leaving people high and dry after this length of time read more

we had no problem with this company. i am very pleased with my new roof and they did extra clean- up in my yard. they were texting continuously to let us know what was going on. fast, clean and professional. read more

What an inspirational business! What I respect most about them is how they continually back to the community! A true American success story! read more

Stay far away from this company if you plan on installing cedar shingle siding. The crew that they sent had little to no experience. The entire project was a nightmare. After one year of the work being completed I need to repair the damage that they did in addition to gutters not being installed properly and aluminum covering on the rake falling off. I would never have them come back to repair their mistakes since it would only create another nightmare. We paid a premium price for defective work. I regret not putting a stop to it from the beginning when it was apparent that they had no clue as to what they were doing. read more

If you want a slow turnaround with high pressure sales. This is the business for you. They wanted to meet my wife for some reason to go over the quote which I never saw. But my wife is not not involved in this. It felt like a car sale from decades ago. I am moving on. Too bad because I had several other rental properties that I was hoping they could help with. read more

Our new roof looks great! Workers found some structural issues during installation and were able to fix it immediately before roof was complete read more

I WISH I COULD PUT ZERO STARS! DO NOT HIRE THIS COMPANY! I had 6 windows replaced in July 2020. Five regular window one large window in my kitchen. The kitchen window and one in my bathroom howl when the wind blows. I have been calling Couto to get this situation rectified since September. They sent someone in October who informed me that the kitchen window howled because it was no longer a bay window. I recorded the sound and sent it to the manager that was the begining of November. They finally sent someone out again in January. Manny said the window should not be making that sound and that Couto would take care of it. I was also told the regular windows were not wrapped on the outside and there was wood exposed. now say they have sent the info to the manufacturer for them to resolve it and they want to charge me $2000 to wrap the other windows. WE HAVE HAD TO CONTINUE TO CALL THEM AND WHEN I ASKED TO SPEAK WITH ONE OF THE OWNERS THE GAVE ME TO LORI...NOT AN OWNER. THEY DON'T CARE BECAUSE THEY HAVE BEEN PAID!! THE WINDOW HOWLS!!! read more

The roofing job was great as I rated before, The gutter guys came today Jim and Delacru, they hit it out the park, the gutters are perfect, they cleaned up like they were never here. I completely recommend this company. Top Notch in every way ! Thank You. Bill C in Harwich read more

Sadly I am not a customer nor would I be one. Driving down 195 I had not 1 but 2 of their work panel vans, with ladders and their rigs strapped to the roofs speeding 85/90 down the highway. I'm no angel, I was doing 72, but doing those speeds through Dartmouth and New Bedford off ramps with backed up traffic is just dangerous. Granted 7:00 everyone wants to get home after a long work day. But one wrong strap slips or breaks and a long day turns into something deadly yet completely preventable. I'm sorry but the actions of employees reflect loudly upon the business and management. Sorry. read more

We contracted the company to add a four season room and railings on our steps back in November. The railings have been completed after some challenges, the work was done and I am happy with installation. However the four season room is another story... I was told that the job would start in March. Deposit for the Room was taken in November. I called yesterday and spoke to Lisa , I wanted to check on status. I was told that it may be another 6 to 9 months before the room could be installed. I told her that I need to speak to someone who can give me concrete answers. The cation has been lacking from the office I have also left messages and several text to the representative who wrote the original contract with no response. read more

If you are looking to hire Couto Construction, I would advise you to find a different contractor. If I documented all the problems with my dealings with Coutu it would be so long no one would read it so I will be as brief as I can. I hired Coutu to fix a leak in a cement block commercial building. The quote was roughly $5K. The roof they said was leaking is 64 square feet, flat and 8 feet off the ground. When I questioned the price, I was told by the arrogant sales person that masonry work is expensive. The communication was terrible, they stood me up at the site three times, they showed up to the job with no ladder and one had to be provided to them. They never told me the job was complete but it leaked two days later. No masonry work was done! They had to come back and cut a groove in the cement blocks to put in flashing. I watched it take 30 minutes while the two workers were on their cell phones the entire time. It still leaked. Hours of time and arguments with multiple people at Coutu as they wanted to be paid the remainder of the contract. Brian Coutu told me that they were going to "skim coat" the outside wall to seal it. I was not able to go to the site until after the job was once again "complete". They decided, without my approval, to put white Plexiglas looking sheets on the outside wall. It looks horrific, sends up major flags to potential buyers and still did not stop the building from leaking. I paid the remainder of the contract as I am trying to sell the building and I cannot afford for there to be a lean on the building or to take them to court. So now, I have to pay another contractor to remove the mess Coutu Construction made and to fix what they could not because nobody is going to buy this building in its current state. read more

Couto Construction - sheets that put on the exterior wall - Roofing Near Me - New Bedford, Massachusetts

The worst, called for a Repair of a Few Shingles and Was quoted 900$ for a Tempory Patch, went Elseware and had it all Completely done for 300 $ read more

Signed a contract. Rep forgot to put 3 windows on our contract. Had a conversation with him and he said he would talk to the owners. Never heard from him so assuming it was resolved. Install was suppose to take place end of May or early June. The remeasure happen which took over an hour as we had 29 windows and a slider conversion. Very detailed. It's been 2 months with no follow up. We put a down deposit down too. I decided to call since I had not heard anything in 2 months and it was near when installation was suppose to be. Those windows that the rep was going to talk to the owners about never happened and the project was on hold. Meaning they ever ordered the other windows because they didn't know what was going on with the other windows. So needless to say the whole project of almost $40k is cancelled and having to start back to square one and not have new windows for the hot summer ahead. Very disappointing. read more

All I'm going to say is buyer beware. I contacted Angi's list who recommended this company. They called me the next day, sent a guy out to look at my project and give me an estimate within a week. I needed some trim and possible soffit replacement on my one story ranch type house. I was quoted 2300 dollars to replace approximately 20 to 25 feet of both. He even said he recommended replacing a large portion that read 12% on his moisture meter, which I know is quite normal for outdoor trim. I said no thanks. Called in a handyman, he replaced only what was needed, for 500 dollars. This company has a lot of overhead, schedulers, billing people, and various supervisors, production leaders, laborers and estimators. The estimated time to repair was 8 to 12 weeks. Do yourselves a favor, get more than one estimate, this company is keen on doing and charging for unnecessary repairs. I guess they do good work, if they ever get to you. They won't ever get a second chance with me or any of my projects. read more