I have never written a poor review for a restaurant, but the time has come. I'm not the complaining type. I usually give restaurants the benefit of the doubt- maybe my server was having a bad day, or I ordered the wrong dish. But when I see a clear pattern, it comes down to poor management. I have eaten at Brother Junipers perhaps a dozen times since I moved to Memphis a year ago, and the food has always been great--at least above average. The Denver omelet, the San Diegan, the special gyro on pita, and the black bean breakfast burrito are very good. That is where Brother Junipers has earned their two stars.
I have dined here on a variety of occasions, so I've waited in the long weekend lines and I've also been seated immediately at 8 AM on weekdays. I don't mind the wait times particularly. It's a popular spot. What I do mind is poor customer service. And not necessarily from the waitstaff. The demeanor of the greeter, who is usually one of the owners Mrs. Koplin, has never been very cheerful or welcoming. I once was the first to arrive of my party of four and placed my name on the waiting list. After waiting for about 10 minutes, during which only one of my friends had arrived, Mrs. Koplin called my name for a table. When she noticed that there were only two of us, she asked if we were still waiting on two more. When I replied that yes, we were, she asked us to return to where we were waiting and sat the people behind us on the waiting list. I had been seated at restaurants hundreds of times in this situation before--waiting on some of my party to arrive--but never before or since have I been skipped on the waiting list for this reason.
During my last visit, I was sitting in the waiting area when I noticed a customer that had been waiting two or three minutes at an empty cash register, attempting to pay his bill. During this time Mr. Koplin, who had been manning the register, was preoccupied schmoozing with a regular at the bar while Mrs. Koplin stood oblivious at the greeter stand fiddling with some tangled register tape. Eventually Mr. Koplin noticed the patron and hollered across the bar/waiting area for his wife to ring up the man. At the end of the meal, when it was my time to check out, Mr. Koplin rang my total without looking up from his cell phone until I asked for a copy of my receipt, a request at which he expressed surprise. Asking for a copy of my receipt has become a necessity at Brother Juniper's since I noticed after one visit that I was overcharged $3 for a menu item. Soon thereafter, my mother-in-law was paying the same cashier (not Mr. Koplin) when she noticed the same thing and asked the employee to check the listed menu prices. When her complaint was vindicated by the menu, the young man seemed more embarrassed to be caught at his scheme than apologetic.
Not because of one of these events but rather the conglomeration of them have my wife and I decided to avoid eating at Brother Junipers. I get the sense that because I am not a regular, Mr. and Mrs. Koplin do not see me fit to treat with the common courtesy that I take for granted at most restaurants. The service provided by the waitstaff is not nearly my biggest complaint but is notably average. The food is great, but comparable food quality can be found at other Memphis breakfast spots such as Cafe Eclectic, Blue Plate Cafe, or Stone Soup Cafe with service far superior to that offered by Brother Junipers. If you expect good or even mediocre service with your food, take a pass on this one and try one of the three listed above. read more