Went at 1am for some Krystal burgers and fries, and the staff were so kind and polite, and the food was INCREDIBLE. It reminded me of the way it used to be way back in the day. 10/10 the late night Saturday crew knows exactly what they're doing read more

Sucks paying $10 for 4 cold burgers. After working overnight at the hospital, the least they couldve done was got me some hot food. Then they told me to reverse behind the pole to reset their drive thru timer and the car behind almost hit me after placing their order. Terrible, terrible. read more

I won't ever purchase food from this location ever again. I got sick from eating an undercooked sandwich, wet soggy buns, onions brown, cheese is cold. Tartar tots were mixed with fries and also cold. The grill debris was also wiped onto the bun. It is sad that each sandwich was thrown together the exact same way. I had to trash them because they weren't worth consuming. read more

Krystal - Meat undercooked, chesse cold, and onions are soggy. 24 Krystal with cheese, and all of them were cooked the same thrown together. - Fast Food Near Me - Memphis, Tennessee

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Rarely open during hours of operation. I have been through at 3 pm with no one even in the store on a weekday. I had a cashier tell me they can't take any orders at 7 pm. I tried to come through at 9 pm today and the employee told me to come back at 10 pm. I know this is Memphis but Poplar Ave is actually kinda nice. If you want to adhere to the lazy ghetto standard you might want to relocate to another location in Getwell. read more

Let's start by saying i would leave a zero rating if allowed. At around 6 pm on a Friday I went through the drive thru & placed my order. I was asked to pull around to the front they were preparing my order. I waited for appx. 30 minutes & 3 people received their order that came through after me before going inside asking for a refund. First I was told they couldn't do that. Next I was told I would have to wait for another manger to come and finally I was told that I slyly have to either get the food I ordered, wait until @ 8 pm or cube back in the morning for a refund. Not going back to this Krystals. read more

I hate this location it's always something just trying to get food went here for lunch through the drive thru when nobody was there and parking lot was empty and tried to order and got the we're making a shift change excuse which I thought was as odd since nobody was in the parking lot so i thought I wait for a couple seconds while they do that no later then ten seconds some young guy with glasses and dreads bust out the back door screaming at me and 2 cars behind me "did you hear what I said we're making a shift change that means we're not making no orders" Which I thought hella rude like bruh i didn't know it was my fault you didn't have coworkers show up to work read more

Unfortunately I can't give this location a single star but, unfortunately in order to post this I have to give them something. I came to this location on 3.4.25 at 8:15 pm per my receipt, when we pulled in the parking lot was filled with parked in parking spaces but, there was no one in the lobby, there was no one in the drive thru and placed our order and was immediately told to pull around and wait, we weren't asked but, told. We were not informed that there would be a wait of any kind. So we waited for our food which we finally received at 9:03 pm. When the lady approached our vehicle she confirmed that she had the correct vehicle and handed us our food without an apology, a thank you or a single smile and began to walk away, I asked her why were we not thanked or given an apology and all she said is that they were busy. I asked was she the mgr and she replied that she was and I asked for her name and she said no! I asked again and she walked off and gave me the middle finger. When we got home our order was incorrect and cold even though we were less than five mins away. This was extremely unprofessional service and upsetting to me. read more

The experience here was not good. The customer service was terrible. The food was cold and stale and part of our order was missing. 10 out of 10 would not recommend. read more

Didn't get my massive order right that I placed at 1 am. 12 burgers fudged up. They all looked like fish meat or dog food burgers, very light pukish color like they'd barely been cooked at all. On top of wrong toppings. My friend and I will enjoy our sodas, stale fries, and sauce less tot without the burgers I guess. I miss old Krystal's read more

Krystal - Dog food burgers? - Fast Food Near Me - Memphis, Tennessee

Not open to the general public, only to delivery drivers. Crazy. Nothing is posted on their signs stating this, you find out while trying to order. Just close already! read more

I hate myself for continuing to give this place more chances. i am in line now and it's been about 15 minutes. I orders two regular Krystal's. I already paid so I can't leave. the drive through screen is busted. When it came on, you could hear the employees inside screaming at each other, and having there own conversations. such a trashy place. read more

Yea I see why u guys have a low score. Guy in the speaker seemed to be in a rush and didn't get my order right at all. Didn't even listen.

Usually try lunch here between 1 & 2 p.m. Since Dec. 1 2022, the last four attempts I have been unable to buy food. 1., excessive wait time with no one answering speaker. 2. Oder taker argued with me when I wanted to re-order after they didn't have the drink I wanted, thus I didn't want the combo I originally orderd. She told me to "just move on". 3. No orders taken becayse "system is down". 4. (Today) was told at speaker there'd be a "20 minute wait). When I asked why I didn't really get an answer. This Krystal has been at this location for 40 years that I know of and was re-built about six years ago. They now have some very special problems. read more

Every single time I go to this location, there workers are on break, or there closed for breakfast, last time I went they were out of bacon and ranch for my junkyard fries!! Horrible horrible service, every single time I go! I work a job that's get off late, and want something to eat, and every single time they let me down!! read more

People working are nice but it's a cluster getting food from this place. Every once in a while I want a few Krystals but it's just not worth it. No wonder they are all closing around town. read more

Today between between lunch hours, i don't know what happen for the conversation to go left but the young lady who was making sandwiches started cussing and telling the young lady in the window who was the cashier that I'm the manager you need to listen or shut the f**k up, it was totally disrespectful and disturbing not only to the worker but the customer it was at least 8 of us in line waiting and this lady you claims to be a manager treat her workers the way she did, I tried to get the district manager information but no one claims to have it or HR, But this location need better management because this young lady has no management skills very unprofessional, giving y'all a half of star don't go to this location people they treat there workers n customer like sh** read more

Ha really the worst place you can go. Told me only grub hub and Uber eats is the only thing they accept after waiting inline 10 minutes. Wouldn't even take my order ha. This was at 8 pm on a Saturday night. Complete trash restaurant. Worst fast food experience I've ever had. read more

Do not go to this location! And less you're some sort of a sadomasochist, find another place. Too many choices that are so much better. 15 min since order and still no food! Waiting in drive thru standing lot. Only ordered a regular menu item pack. 12 Krystals no cheese and fries. This should be simple. Finally tired of waiting in car. Want $$$ back and leave here. 20 min elapsed and no refund and no food????? (5 min after asking for a refund) Steer clear. 30 min past. Final outcome: The front carpet of my vehicle is completely soaked due to the milkshakes that had no lids (they were out) and spilled. (would not have happened if they had the lids). Nasty cleanup. Very unhappy customer. Disrespectful and rude employees. Order not right. We took it all back and got our money back. I'm going to have to spend $6-$8 to clean carpet in car if/when we ever get home. Right now we have to figure out what we're going to eat. We are so ready to leave Memphis now. read more

Sitting in the drive thru... the driver in front of me got the whole "we on shift change..!" excuse ... and finally they took her order, so she pulled around... sat there for 10 minutes and then had to back out of the drive thru because they weren't moving anyone else through the line... meanwhile I was still waiting, so asked them if they were still open... and low and behold... another shift change.. it's a Christmas miracle! One shift change per car... well done Krystal.. well done! Ok, so it's not Christmas and it wasn't a miracle... but there was so much LAZY DUMB-ASSERY involved in this, it had to be supernatural...! read more

This is one of the best Krystal I've been to. They are friendly and efficient! The food is always fresh!

Worst customer service and employees are so lazy they will say "we're not taking any orders right now" and turn you away just so they don't have to do any work. read more

i'm a door dash driver and i'm just wanting to say that if the lobby door is unlocked then you shouldn't tell me i need to wait in line when the order should already be ready to pick up. door dash kept a lot of these businesses open during last summer and they always treat us for dashers as if we either don't exist or aren't worth their time, even after i pulled up to the window i still waited nearly 10 minutes on my customers order. this store specifically is awful and rude and i don't understand why. even in their pick up instructions it says to use the drive thru after 9pm, it's currently 6:32 pm. read more

Krystal - Fast Food Near Me - Memphis, Tennessee

Customer service was sub par. Barely acknowledged me. I just struggled it off, understanding sometimes people can be having bad days. But the food, blah. The food must of been having a bad day too... No, a bad week. Bad break up maybe? Who knows. Few bites of its Soggy, grey meat attitude, and it found itself in the trash. Taste was bland, besides tasting the pickles. Skip this place, unless you need some quick old, soggy, beer-blocking calories. Or better yet, Don't. You'll find yourself with two regrets, instead of just the too-many-drinks one. read more

Krystal - Grey-ish bland meat. :S - Fast Food Near Me - Memphis, Tennessee

Food was good. All the foods or specials weren't listed on the menu. I had to ask if they had any deals... They don't have Bleu cheese... And of course... No napkins I guess I'll wipe the grease off my fingertips onto my clothing or my car seats... read more

Krystal - the exterior of a fast food restaurant - Fast Food Near Me - Memphis, Tennessee

rude employees no customer service skills at all hours are not 24 hours would give them zero stars if it was available I do not recommend anyone eat here!! read more

My husband and I just got through with the Pink Palace Museum, and came here to eat. He had been to Krystal's once before, and couldn't stop raving to me about it since. It was a relatively small establishment, and the dine-in area was kept clean. I don't remember what meal deals we ordered, but we ordered A LOT of food, and honestly, it was so damn good. The fries are perfect in crispness and they're not too skinny, not too thick-just right. The sliders are amazing. I loved how the juice and grease from the burgers kind of saturate the bottom buns (obviously this isn't a health-food establishment) the sliders are simple..you've got the patty, cheese, sliced onions and a little bit of mustard all inside of these soft buns and the combination is just so good. The crispy chicken sliders as well as the chicken nuggets are also very delicious. I'm not entirely sure which part of this meal was the best, because it was all so good. The taker behind the counter was very pleasant, this was overall a great experience. read more

Krystal - Our eyes were bigger than our stomachs w/ this order. We had to take some home. Everything was so delicious! - Fast Food Near Me - Memphis, Tennessee

When I pulled up, the restaurant employees were all outside smoking. The male employee was actually drinking beer! As I pulled around, I saw all those same employees in the restaurant. NONE of them had on masks! There was loud, obnoxious music playing inside, and she could barely hear my order. It took them at least 10 mins from the time they were outside to the time they acknowledged me at the window. I stayed to see more, but I could not, in good conscience, stay and receive my food from those people at that nasty place!!! read more

We had a good experience at the drive through. Order was accurate, wait time was as good as it gets post-covid. Our drinks seemed like the syrup was running low in the fountain but that happens. First time visiting a Krystal in several years and it is certainly back on the radar for me read more

Somethings in life are just guaranteed. If I'm in the South with my Mom, we're going to be eating at a Krystal. Since moving away from Memphis decades ago, its been one of the things she's always looked forward to from her childhood when she returns. And so lunchtime a few weeks ago found me sitting here with her and my aunt, listening to them reminisce about growing up in the area as we munched on our Krystals. The little sliders were OK (I always have to smile and nod around Mom as I'm more a White Castle fan). Two cheese Krystals, a medium fry, and a soda made a good snack/meal at a reasonable cost before heading off to the airport. The dining area was clean and nice with a mix of regular and high-top tables. I wish the service had been a bit better. The cashier charged me for a medium soda when I'd ordered a small (I noticed later) and grumbled when we asked about the order of fries that was missing when we received our food. With an exaggerated sigh she made a bit of a production going back to the register to pull up the transaction to make sure we'd actually ordered 2 fries before actually giving us the 2nd one. Oh well, not every day is service with a smile apparently. read more

Brand new building but same mediocre to bad inner- city-style service. I've been to this location several times. The food is usually good, but the employees are usually surly or short with customers. Today when I got home with my to-go breakfast order, they had carelessly thrown a handful of leaky creamers into the bag. read more

Krystal - The bottom of my bag when I got home from the drive-thru with my breakfast. - Fast Food Near Me - Memphis, Tennessee

Went by at 2:00 today, no other cars in line. Was told that it would be 15 to 20 minutes on any order and I could wait if I wanted to. Could barely understand the cashier and heard a lot of laughter inside. Won't go back anytime soon. read more

It's Krystal so it's was as expected. Tried the junkyard fries--I would suggest skipping the chili on them for some reason the double's came w a third piece of bread, a bottom bun, between the patties none of them looked like that on the board. All in all, a standard guilty pleasure. My sammies were super though. read more

If I was blind, deaf, and paralyzed from the neck down, I would still provide quicker service than this place. Do not order anything from here. I would give 0 stars if possible. Slow and comes cold read more

Yummie for my tummy, yes! Hard on my heart? All I know is how good a start, The value meal is on feeding my hunger. I love these little burgers, fries so crisp, I just can't have too many or I'll talk with a lisp! read more

This is specifically for the Krystal on Poplar accross from East High School. And really it's specifically for Sunday's around noon. I've been here a few times on Sunday right around noon or a little after (cause it's one of the only places in town that's not crazy busy with the church crowd at that time) and it's always been really good. Good food, good service and clean restaurant...plus it's cheap. What more could you want? read more

They have really been on the ball lately; food tastes good, no mess ups on the orders, doesn't take forever, clean, & great service. The guy went out of his way to bring my food to me...I appreciated it a lot. I guess you get resigned to such crappy service it's a big deal when someone actually shows they care about doing a good job. read more

I always expect the service to be super slow at establishments that are open 24/7. Definitely not the case with this Krystal's. Fast friendly service is standard here. There is a cute girl that works the drive thru on occasion. This pleases the court. read more

As I sit at the intercom at this Krystal's location the people are arguing with a customer at the window and it's so loud I can hear it back here. I have been sitting here for at least 15 min. It is 4:24 am and I can't get food they are just taking, preparing one order at a time. 5 cars have pulled out of line since I've been here. Their service sucks. The only reason I am here is because I don't want to drive all the way to the other Krystal's which is past my house. read more

Are you a bit tipsy? Is it 2am on a Saturday morning? Is the friend driving you around about to be sick of all your drunken smack talk? If yes to any or all of these questions then you've found your Mecca, your Valhalla, essentially you've stumbled into heaven backwards. So, go ahead and pull on the push door for twenty seconds then fall into your burger bliss. You don't have to scour the menu just walk up to the counter and slur a number like 5, or 12, and that is the exact number of hamburgers you will receive. Once the food is ready someone will kick you awake in time for you to hand them a wad of ones from your front pocket then it's time to enjoy your meal/alcohol absorbing material. read more

First time there since re-opening. I told them I was dining in and still got a to go bag handed to me, not a tray to carry to the table. Food was warm but not hot. Straw and napkin station was disorganized and dirty. Krystal could have a line out the door if the service was better and the building is clean. Also, provide hot sauce packets please. read more