I ordered a number 14 which is a breakfast burrito, tots and a drink. I didn't receive my tator tots and they tried to charge me for them, even though they come with the combo. The girl rang me up separately even though I clearly said combo. So instead of fixing their mistake, they tried to charge me for something I already paid for. Absolutely ridiculous. read more

I like the location and I like the service, but I can't eat hardly anything there, the reason is because I still use vegetable oil in the french fries and other products, vegetable oil causes heart attacks, it causes inflammation in your system, with holistic healing going rampant in America, most people really are starting to turn their heads away from eating vegetable oil, processed sugars and artificial ingredients not to mention preservatives. I don't think people really would mind paying a little bit more to be healthy, the money they would save not going to the doctor or having a heart attacks and paying hospital bills would be a blessing, why can't they make french fries with beef tallow, the only reason it's expensive is because it's healthy, isn't it time this game ends, I mean really we're in our end times everybody's going nuts on the planet, everybody is being told to divide and go against each other, but then when you listen to mainstream media, and politicians in Washington, that's what happens. Why can't you just eat healthy, I'm going to live as healthy as I can as well as my family and most of all my friends, everyone I know stop eating it places like this because of the bad food ingredients, everyone I know now even my family eat organic foods, grass-fed beef, real sugar, the point is if it's natural it's good for you if it's not, it fights you like a serious bad enemy. I love eating the BLTs but every time I order one, I only do it once a month, and Lord knows I never touch the french fries because they have seed oils in them. Isn't time for a change! read more

I don't know if the pictures truly do it justice but these things were so bad. They clearly needed to change their grease and to learn to pull food when the timer chimes. Or maybe they didn't set a timer. Either way, not even worth eating. Carhops were nice though read more

Sonic Drive-In - Pickle fries - Burgers Near Me - Memphis, Tennessee

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food was good !!!! service took 20 min on the screen it say it was on it way and took about 10 min to get my order took forever for them to get my order !!!!! read more

Sonic Drive-In - a car in a parking garage - Burgers Near Me - Memphis, Tennessee

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Our food took FOREVER to come and when it finally came, we of course were missing a burger and it also took forever

This does not even deserve one star! We ordered Iced tea and a cup of ice- waited 15 minutes- they delivered 3 orders that arrived after we did! We finally left- I should have looked at yelp before we pulled in! read more

They have the worst customer service ever at this location! And I he asked me what else for you 16 times. Dang give someone a chance to explain their order to you then repeat it back. And the food I requested light onion and light mustard on my number seven combo.. Picture reflects the order not to be what I ordered. And also request an combo large 1 made it wrong and do not understand how. Everything no pickles extra Mayo please , is now meat and bun here!!! Please please get better help instead of them standing in back smoking a joint. read more

Sonic Drive-In - Number 7 combo no mustard no onions as requested and smashed - Burgers Near Me - Memphis, Tennessee

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Service was rude and forgetful. Employee ended the conversation in the middle of my order. Had to recall to finish my order. Employee was having a hard time understanding simple orders. Food was sub-par poorly put together and just wrong. I mean the large boneless Honey BBQ wings orders don't look like wings. Missed out on a couple items like fries, straws, and napkins. Don't recommend going to this sonic as employees at this sonic treat their work and customers poorly like they do the surrounding area. read more

Sonic Drive-In - This is one of the large BBQ wings ordered - Burgers Near Me - Memphis, Tennessee

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You all wanna get these machines fixed so people can actually order? There's like 5 drive ins down... read more

Sonic Drive-In - So as u can see I didn't get what I ordered - Burgers Near Me - Memphis, Tennessee

Pulled up at Sonic's on Summer Ave. Ordered, paid, and checked in on the app for two drinks. After 10 mins of seeing other people who pulled up after us getting their orders ahead of us, we pushed the button to ask if our mobile app order would be brought out soon. The team member tells us that they don't have the order several times before another team member says it's on the screen and should be brought out soon. Yet, it took an additional 10 mins before they brought our drinks out. Definitely thinking that we should NEVER go to this location again. It wasn't even busy at the time but it took over 20 mins for two drinks. SMH. read more

Horrible. I placed my order through the app. I waited forever and saw it changed to thank you for your order. I let them know I didn't receive it they told me to wait. I waited and I said this bag looks small the girl yelled everything is in there. The brown bag they put my food in broke. I couldn't really check my food because of how they packaged it. I got home and saw all my food was not there. Contacted through app and never received a refund. Food that I did receive was cold and stale. Will never go back and wasted almost 30 bucks on food I couldn't even eat. read more

About what you would expect for a Sonic Drive-In. It's good fast food, somewhat more expensive than competitors like McD's or Wendy's, but you can't beat Sonic sometimes- especially when it comes to slushes and shakes. The most recent time, however, they forgot to mix my Sonic Blast so all the toppings were just sitting on top... You should definitely use the Sonic app to order and pay, it's quite convenient and there are usually pretty good deals on it. read more

I've been to many different Sonic locations in the Memphis area. Hell, I worked for sonic for 2 years. This has got to be the worst sonic I've ever been to. Last week, 20 minutes before closing, my fiancé and I came up there to get a late dinner and we were turned away. Told us they are no longer taking orders. Complete BS if you ask me. Tonight, after dinner my darling fiancé requested sonic so she can get her fix on a shake. We pull up, parking lot filthy. Trash everywhere. Push the magic order button. 5 minutes go by, no one has answered it. Push it again, finally someone answers. Employee: "Thank you for choosing Sonic." Me: "Yes, I'd like a medium..." Employee: "HOLD ON! HOLD ON! Me: "Uh.....ok? Employee: "Ok, go ahead" Me: "I'd like a medium Oreo cheesecake shake and a medium Oreo & Reese's shake" Employee: " I'm sorry can you repeat that!" Really?!? So I repeat the order and she gives me my total. 10 minutes later....no shakes... 15 minutes later....no shakes 17 minutes....shakes arrive. We get home. We can't even suck the shake through the straw. I got an Oreo blast and my fiancé got a Oreo M&M blast. NOT what she ordered. It has been an on going situation with poor service at this sonic. Too bad there isn't a closer sonic to where we live. Guess we'll stick with Sweet Noshings and/or Baskin Robbins. I know they can't mess up an easy shake! read more

Why do you steal from customers, @sonicdrivein? I placed an order via the app, arrived for pickup, but restaurant refused to fill ANY part. I've provided ALL evidence, but still no refund! #EvidenceProvided #MonthsWaited #TheftFromCustomers #SonicSux read more

awful service. Takes a lifetime & a half to get ANYTHING. To top It off, they didn't bring me my blast and said they had no ice cream so I asked for a refund and they told me to do it on the app.....which is in fact....impossible. Literally do better sonic. read more

I pulled up and the lot was virtually empty so it stands to reason there is no wait time. I pushed the red button and waited 15 minutes. After that 15 minutes they switched my button off without serving me. I hit it again thinking it must've been an accident. Waited 10 minutes and still did not get served. I pulled off and ended up at Wendy's. read more

We came with a school group of 20 students. The service was quick, friendly, and very accommodating. Our students had a great experience!

blatantly lazy staff wouldn't take my order an hour before closing. 4 cars including me there.

I realize it was 30 mins before closing time when my son & I came through. But after a long day of being in the food business myself I know how it feels to be ready to get off work. But the way I was treated at this location was, by far, my worst fast food experience in my whole 41 years. Thank God you guys are corporate bc if this was a small business, your employees would get you shut down. HORRIBLE horrible experience and I'll starve before I ever return. read more

I love sonic been going to the same one for years but as I got older it's like the workers get worse,Who ever was taking my order today around 12 was extremely rude and kept cutting me off as I was trying to speak again,Than I literally ordered some mozzarella sticks, 3 other people got their food before me after my order was in before they pulled up and they had full meals,I work in a restaurant i know it doesn't take more than 10 mins for anything to cook in a deep fryer and I sat there for exactly 25 minutes before I decided to pull off and leave to find somewhere else to eat probably won't ever go back to this location read more

100 percent the rudest customer service eve. they hang up on you if you call they take forever to take your order and bring it out to you. I honestly don't know how this location can function it is so bad and it used to not be. I used to regularly go here years ago and it's gone to hell read more

Pulled up to this Sonic which is normally mediocre to be kind, it was 9:45pm. Started my order but was interrupted by a very loud vehicle, the person taking my order stopped, I waited and had to press the button again. They pick up where we were interrupted and as I said yes I'd like....she said they had take. The last order for the night. Worst Sonic I have been to in Memphis, I have overlooked their slow service here, I have overlooked things not available. I will not ignore someone being rude to me when I was just placing an order....an order at their job....where they...take orders. Amazing concept. read more

This sonic is so slow. We literally waited 10 minutes looking for our card realizing that we left our wallet at home. We drove all the past Overton square, got the wallet, drove all the way back to this location, and it is still processing "in the kitchen". This was an absolutely hilarious experience, but damn, come on Franklin... read more

Immature lazy and roguish employees! I preordered thru the app arrived on time checked in and after 10 minutes the menu says my order is coming outside. Another 10 minutes went by and I asked about my order and was told the bell hop was coming out. Another 5 minutes went by and I pressed the button and the guy said they only had one carhop even though I saw multiple carhops. Cool so I started to watch the door and after 10 minutes a carhop comes out with my fries colder than outside and my slush with nerds melted down to a regular drink. I asked for my food to be remade and they come back outside with the exact same burger and slush with a bag of redipped fries. At this location Poor quality of food service. Poor communication. Poor business ethics and the employees at this location lack basic customer service skills and integrity. read more

The worst place ever I wouldn't suggest anybody stopping there to eat the staff is rude the manager has no idea what they're doing the food is always bad something's always wrong and they always make it the customers fault they never take blame if I could give it a zero Stars I would read more

Zero stars. I wouldn't recommend this place to my worst enemy ! They might as well close the whole location down ! Either they shut down random times of the day or The times are always changing so you never know what time they open . They also barely have anything in stock. I went this morning and sat outside for 30mins because once again they changed their start time ! Sat outside for 30mins, rung the buzzer and was greeted with a "go ahead with your order " , as I'm in the middle of my order I get a "We can't take your order right now, we not ready."........ What was your purpose of even asking me my damn order ? I would've respected you better if you would've came on the mic and said "'My apologies but we still need more time for our systems to get up and running." Not be rude and interrupt me in the middle of my order to tell me you can't take it and not even come back to the mic to tell me what's going on ! Do not stop here . read more

This was probably the worst sonic I've been too! My gravy was clumpy, they forgot my tater tots & onion ring in my chicken dinner, they got my friends drink wrong, my chicken strips and his corn dog were both burnt & we probably waited on our food for a good 25 to 30 min. Never going back to this sonic again. read more

Not the worst, not the best either. I haven't had to wait extremely long for my food, and when it arrives it's ok. I don't have high expectations for this place though either. read more

My small fry is only half full. Really? $1.29. Small, but you could have tried to get potatoes to the top of container.

30 years I've been eating at sonic and this place makes you pay before they hand you your food! For 30 years they have given you your food first made sure you got everything and then you paid customer service is going way down read more

Awful service and then they close before their closing time. Highly don't recommend this location.

Waited about 30 mins. The car next to me got their food before me when they definitely arrived after... hot dog bun was stale, Frank seemed microwaved, and the fries were cold. read more

Don't go there often, but do make a point of visiting when they have the BOGO boneless wings. They've always been great, and you can't beat the deal. read more

Never have any of the advertised ice creams or milk shakes. Have asked for a strawberry banana milkshake several times and I get "we have no bananas" asked for the new cookie dough sundae and I get "we have no cookie dough" come on. read more

I get that this is fast food and service isn't necessarily what you expect but, my experience here at night was horrid. I'm upgrading it to a 2 because, the store manager contacted me and smoothed things out. However I witnessed a car hop snatch a drink out of a customers hand hard enough to spill it, the person who answered when we pushed the button and answered with "you can order", she argued with us when she read the order back incorrectly, of course our food was incorrect and then they argued with us about that even though we had the receipt. It was just all very bad. The manager gave us a gift card so we are going to give them another shot but, the service at this place was pretty bad I'm not sure how they will recover. read more

Once again ...Memphis service style. Don't be in a rush for that chili coney. Staff is friendly and are pros on roller skates. Overall flavor of sonic is sweet, even things that shouldn't be...hmmm read more

It kinda weirds me out that this sonic is never busy. Like ever. But they did jip me in the bacon department on the bacon, egg, and cheese toaster I ordered. Everything I've gotten seems to just be alright here. read more

Do not go to the Sonic they just ripped me off of $10. I gave a girl a 20 and they gave me change for a 10 and will not give me my change so I do not recommend this place do not go there. What a,rip off. And why do I know for sure that I gave her 20 because I just went to the bank and I did not get any $10 increments . read more

Just spent 20 minutes waiting for an iced tea. Don't recommend if you don't have an hour to wait for your order.

I went specifically for the new chicken sandwich they have been advertising - yikes almost $7. The chicken patty had a funny taste to it. It was either cooked in old grease or too many other items had been cooked in that same grease. Tasted nothing like chicken with an after taste. The bun was a hair away from being totally burned. Why serve the burned bun?? I did a take out and would not drive back to return it, but I won't be returning to that Sonic either. read more