I feel like I'm finishing a big relationship. I was doubtful about doing it. I came back a couple of times, and now trying to finally leave.
First off, this is totally professional because people in here are friendly. Oh and the location is great because you get to see trees, and hummingbirds while sitting :D
So yes, other Reviewers are correct by saying everything changed since the new Administration. I really miss Dr Pauly. She was very attentive, patient, and friendly. New doctors are very knowledgeable too. She works good :) There were various bumps along the road. Like when doctor did a work on one of my teeth leaving like a burr so to say. I told her about it. She answered it would be difficult to re-do it; it would mean putting on risk my tooth. I believed it, and continued trying to floss, but it was painful. 2 Dental Hygienists pointed that out before she finally changed it a year later. Another time when doing something, she decided to file one of my tooth because "it was on her way and it was too pointy". WTH! I couldn't say anything because I had my mouth open, in the middle of a procedure, and my tooth was already filed! What was the point... Last time, she told me I can get something like that in another tooth because apparently pointy canines are not trendy anymore. Who cares?! I've lived my whole life like this. I love my smile. And truthfully, I can't see it pointy. After working in the Industry, one of the basics is not pointing stuff just because you think some beauty canons should apply. That's a No No.
On the other side, she is very nice, sweet, and spontaneous. Sometimes some comments, but I don't get offended easily.
During the last years I've been watching how staff has being leaving. Every 6 months I had a new Hygienist. It was sad because the Team and vibe was good :) They recently changed the pictures on the waiting room because no one from there was working there anymore :(
I really wanted to make it work because Doctor is good. Crowns are made same day in the Office :D BTW, I don't know why they moved the machine elsewhere. It was pretty nice watching it doing it's job :)
Once, she got me waiting for 1 whole hour on the chair. Her staff tried to keep chatting with me, etc. I thought it would have been easier for them to let me know beforehand. I have other stuff to do too. Specialy having kids. I previously had booked more than an hour. She is so good that did her job in 20 minutes. Yes, they charge you 1.5 hours for a job that can be done fast. And is fine if they charge what they want. You'll decide if you stay or not. But to schedule you for that long when it's something faster, felt like a scam.
Another time I had to pay before leaving. They wouldn't bill first my Insurance. So at the end I overplayed. Later on I had to be the one following up if they were going to refund, send a check, or use it on my next visit. It was a shame they stopped using Insurance. They accept part of it, but being out of network with these things, is not worth it. I thought it was, but I've found so many great dentists lately with super easy way of working, polite, and in network! I don't have to pay extra after my Insurance!
It was tough leaving after years, but I guess it's time :( I rang them to let them know about leaving. They couldn't have cared less. Not a survey, not a question after years. I felt like too many things in a Relationship, right? So 2-3 stars? read more
