Bad form....we ventured over to the Brooks outlet only to find out it wasn't at the location listed online. So we picked up the phone and Sam answered, sounding kind of annoyed that we had called. She explained they had moved up the road to the Safeway complex so we quickly looked up the directions to there and headed up. Once we arrived, parked, and walked in we were told they were closed. Yes, we probably should have paid closer attention to the time but we had just called 5 minutes before(5:55ish), stated we were on our way, and no one mentioned they would most likely be closed by the time we got up there(6pm). If she has mentioned they were closing, I could have saved time, and come back tomorrow....now I think I'll just skip it instead. read more

I was super impressed coming here yesterday! I was helped immediately. The young lady who helped me ( can't remembered name oops) was on it. She asked what I was looking for and also observed my walk and gave me 3 suggestions based on what my feet needed. I found the prices to be reasonable and I left with shoes that I am absolutely in love with. I will definitely be back! read more

I had high expectations coming to this store for the first time based on other reviews; however, I was sorely disappointed. I was greeted by a young lady upon entering and told her I wanted to browse. During my 15 minutes of looking, the 3 girls who seemed like they were in high school gathered around the more mature-looking manager and were all chit-chatting. I found what I was looking for and said "can I get some help?" All four of them stared at me as if they couldn't decide who should help. One finally walked over so I asked about additional sizes and their price matching policy (Nordstrom had the exact same shoes for $10 less). She said she wasn't sure about price matching and told me I needed to ask the manager. No - she should have asked. They continued talking loud amongst themselves while I tried on several pairs of shoes. Not once did anyone come over to check on me. After I paid for my $110 pair of running shoes, the cashier handed me the receipt and said "there you go". That is a pet peeve of mine when I patronize a business. I expect a "Thank you" and not a "There you go". The 2-star rating is for their poor customer service, not their product. read more

Unfortunately, the Brooks Outlet in Auburn closed quite some time ago and this one is the closest one. But, it's worth the drive. They have a nice selection of Brooks running shoes and athletic wear. I won't wear much else on my feet. The shoes are awesome. The employees are friendly and helpful. Recently, I was out of town and called to check what they had in stock in my style and size. They were so kind as to hold a pair for me until I got back in town. Love this place! And, their sales are amazing. read more

I use to spend an average of $150 a month (shoes and apparel for both me and my wife). Yesterday I got a bad experience as I asked them to exchange one of my recently purchased shoes for another from the same shelf but with less heel. "Those items are final sale". Ok, dude, I don t want the money back or a different shelf shoe, I just want to change this unused-at-all shoes for others with less heel that you have in the same final-sale shelf. The robot-like associate repeated the mantra. All right, that s what I got. Anyway, I needed another shoes with low heel so I checked out my favorite store and I found a Pure Grit that met my needs. In this case I needed those shoes for racewalking so I asked if I could try them outside on the hard surface outdoor instead of indoor s carpet. The answer of a different associate was a brief "No". But my wife, my backpack are here!. No, again. I ve never had such a bad experience in this store but I felt so bad as a customer that from now on I ll search anywhere else. read more

The Brooks Outlet store which is a few doors down from the new PCC in Canyon Park just off of I-405 is awesome. The staff can watch you walk and help you find a shoe that best suites you. I had bought a pair of shoes at one of their truckload sales and they broke down earlier than I expected and when I went it to see about a new pair of shoes, the gal watched me walk and suggested a totally different shoe that would better work for my feet, etc. So be careful when you just buy the shoe you like the looks of, have them help you. I'm certainly not a runner, but it still makes a differences. read more

When I found this on Yelp, I didn't realize it was an outlet store. It happens to be very close to my office, so I ran over on a lunch break. I was specifically looking for a pair of their cold weather running tights and they didn't have those, but they did have another cute pair I had just seen online at a good price, so I snatched those up. I actually found quite a few things to try on and a good selection of shoes. It's kind of small, so may not be worth the trip if you're not in the area already, but if you are a diehard Brooks fan, there are deals to be found! read more

Love my Ghosts! First pair was from the outlet in Bothel. Two years later bought a second pair at Big 5 as I'm no longer near the outlet but I can't say enough good things about the shoes! read more

I love brooks shoes! Unfortunately I'm so disappointed in their latest email about their sale. We will be restocking the store each night with additional pairs of the Ghost, Glycerin, Launch, Adrenaline GTS, and the Beast/Ariel. Please note, we will be restocking more of the same. So, please pick a day between 11/13 and 11/27 (excluding Thanksgiving, 11/23) to come enjoy a more personalized sale with the same great pricing! I ran out to the store in bad traffic to find that they are not restocking al sizes etc. usually their sale is first come first serve but this email left me excited that I would find my shoes anytime. Well I was wrong. The employees were very kind and helpful but I could tell I was not the only one that was disappointed by the email information. I left very disappointed. read more

I don't go overboard at this place but have bought a pair of runners (oh yeah, I run now... or at least did last month...) and 4 of the best sports bras I've ever had in my life (I need ones that ahem, "support" my active lifestyle) for only $4.99 each!! This was a sample sale, so unless you were that size you were S.O.L. I happened to be that size so I was S.I.L. read more

The gals that work there are mostly high schoolers, but very sweet and helpful. Not the biggest selection of shoes, but it's an outlet store so you kind of take what you can get. I've found shoes there every time for a decent price, plus I always end up walking away with something clearance for a great price. Worth a stop in if you're a runner/walker. read more

So this is the place to pick up Brooks gear for less than retail. This is a good thing especially if you know exactly what you want. It's a bad thing if you buy shoes, wear them once and find that they are awful, because they won't take them back or exchange them. Some story about since they are an oulet store this is the last stop, blah blah. Customer satisfaction is not the number one priority here, getting gear out the door for cheap no matter what is. So only buy if you know for sure something will work for you. read more

Not a great selection but it is an outlet store. Staff was friendly and helpful and shoes were such a bargain! Glycerin 8 last years model from what I'm told available in 3 colors and my size for half the original price. Thanks and I will be purchasing my running shoes here for the foreseeable future. read more

I went for the the truckload sale (ad one other time before that) and the outlet was well staffed for the crazy amount of people who showed up on the first day. They were very friendly and upbeat although it was crowded. One staff member even went out the tent to look for a size for me because I forgot to check there before getting in line. It's an outlet so not every size in available but there is still a nice selection of clothes and shoes. read more

The quality of the products at this store are top notch. Our transplant team trains to compete in two half marathons and several 5K and 10K races each year. We've gotten some great bargains and wonderful support from this store. Our distinctive Brooks reflective vest with our Team Hope logos really stand out and help us spread the word about the need for organ donations and transplants. This store is a great example of servant-leadership in the community. Every member of the team at this store is excellent. I've been there lots of times and they always provide excellent customer service by helping you pick the right product in the right size for each event. Everyone is very helpful, but several employes have far exceeded my expectations, especially the manager, Tara, and associates Tammy, Julia and Hazel. read more

Love my Brooks shoes. I have four pair of them. The staff is friendly and very helpful!

Got the shoes I needed and was out the door. Super knowledgeable sales folks and a good selection. Thank You!

I just wish this was closer to me but I make the drive a couple times a year to check out the offerings. I wish there was a bigger selection of XS clothing but I'm always happy with the items I do buy. I wish they would go back to offering past RocknRoll clothing for sale. That was the best!! read more

Helpful staff, great products, good prices for the most part.

I recently had a wonderful experience at Brooks Sports. It's frustrating for me as I wear a women's 10 - 11 and the selection is often hit and miss and difficult for me to find anything. Tera was working the afternoon I was there and once she was available to help me everything was great! She's very knowledgeable and watched me walk around the store in sock feet for a few minutes to check out my arches and step. She gathered up and helped me with several different styles until she found one that fit well and worked for my foot type. She really made it super easy and I'm really happy with my new Brooks! Tera is really terrific and made it a wonderful experience. I can only hope she will be there on my next visit! read more

19910 N Creek Pkwy Ste 200, Bothell, WA 98011 Directions Call (800) 227-6657 More Info Website, Accepts Credit Cards, Price Range Photos Recommended Reviews Remember, businesses can't pay to alter or remove their reviews. × Glenda R. 24 friends 2 reviews 4/22/2016 I admit it, I've got a shopping habit. So when I say that the staff at this store is extremely helpful, knowledgeable and available, believe it. And the store is always well organized, clean and well kept. Sorry if you missed the warehouse sale, the prices, product quality and variety were great. However, they still have lots of great product and values at the store - yes, I've been to the store since I went to the warehouse sale last week. The quality of the products at this store are top notch. Our transplant team trains to compete in two half marathons and several 5K and 10K races each year. We've gotten some great bargains and wonderful support from this store. Our distinctive Brooks reflective vest with our Team Hope logos really stand out and help us spread the word about the need for organ donations and transplants. This store is a great example of servant-leadership in the community. Every member of the team at this store is excellent. I've been there lots of times and they always provide excellent customer service by helping you pick the right product in the right size for each event. Everyone is very helpful, but several employes have far exceeded my expectations, especially the manager, Tara, and associates Kat, Tammy, Julia and Hazel. I highly recommend Brooks Sports Outlet in Bothell, WA read more

Awesome customer service! I had my shoes exactly 90 days and they started tearing. The store manager tried to exchange the shoe for me but since I am such a special size they were unable to and they credited my Credit Card for the amount I paid and let me keep the broken pair of shoes so I had something to wear home! åFantastic service, they really take care of their customers which is something I always look for when I decide to spend my hard earned money somewhere. :) Awesome job! Keep it up! Brooks customer for life! read more

I've been to the Brooks Truckload sale today, This is my second time to the truckload sale and I've noticed that the prices are all hiked up, last time the shoes were priced for $39, $49 & $59 and this time some of the shoes are priced at $69. You'll find real sale on some shoes that are 'B' rated which implies they are factory seconds but otherwise nothing great about the sale since everything else was very expensive. For example, t-shirts costing $20 and shorts costing $30, $40 each. read more

I went to the tent sale, and found a bag of headbands, I asked how much was the bag. I was told $5, great deal. Kept shopping waited in line for awhile to check out. Told the lady what the guy said. Gave me a look, like yeah right, but if you say so. When the total came up thought it was high... OH SHE CHARGED ME FOR 4 headbands, WITHOUT TELLING ME. Mind you I bought one, then the bag. Called the store, they told me since you left there's nothing for us to do for you. They are playing dirty, would be nice if she told me the guy was wrong. Watch your wallet, cause they will rob you. read more

If you like Brooks shoes and apparel this is the place! Found my favorite shoes for $70. Normally $130 retail. These are not this year's model -- but from a few seasons back. Brand new -- not seconds. read more

I had a great experience here. I had been shopping for a few days for a new pair of light weight running shoes but hadn't found anything that was worth the money for the fit I was getting. When I came to this store, I got prompt, thorough service and a great pair of shoes for around $76 (these shoes retail at about $120!). Alex, who helped me, was patient and gave me a few options to choose from. He even showed me a way to lace the shoes for a more snug fit on the heel. Better yet they had a small box of toys that my 15 month old kept himself occupied with while I tried on shoes. That was priceless. I highly recommend this store. read more

We've been buying track and cross-country shoes for our four boys from the Brooks Outlet for years. The store is an hour from our home, but worth the drive. Great shoes, very good prices. Love their truckload sale, always something to tempt us. read more

This store and its employees are great! Very knowledgeable and friendly. They go out of their way to help you and make you feel welcome. They will even watch your stride and help determine the best shoe for you. Awesome experience. These shoes are the BEST! I now own several pairs. I won't buy my sport shoes anywhere else. Love the tent sales they have too. Keep up the good work and sales! Awesome staff!! read more

This place is AWESOME! Very helpful customer service, tons of shoes and clothing at a discounted price and great hours. A little cluttered but I found exactly what I was looking for. My new favorite place to shop for running gear! read more