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    Brooks Outlet

    4.2 (69 reviews)
    Closed 11:00 am - 5:00 pm
    Updated over 3 months ago

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    Paul V.

    Thought about replacing my work shoes, and boy was it a wise decision pick a pair in Brooks Outlet. I was informed that this is the only Brooks outlet across the nation which made is more special. The employees were really helpful and I was able to find my shoes. To put it in perspective, Brooks is not as cushy as Hoka or On. But it is sufficient enough not to have any foot pain from hours of walking. What is great and above and beyond any shoes I've is its excellent heel lock. My heels are absolutely locked on so this shoes feels nimble. When in Bothel, I implore you to check out Brooks Outlet for your next pair of shoes.

    Ojass N.

    I never thought I'd write a review for a shoe store, but I am since my experience exceeded expectations by many folds. Aksana (or Aksan) at the store is absolutely great. She observed me walking with shoes on and within 30 seconds asked me... - if I had any trouble with my left foot and pain in my left knee - Yes, spot on! I've had that since a couple of years and it's pretty bad. - if I had flat feet history with the left one being more flat - Yes, I've been told since I was a kid. These are known problems I've had for years. I had the same conclusions offered to me after a 20 minute gait analysis at Road Runner, using Video cameras, Treadmill and a Foot Mold. They were correct as well, but Aksan found those issues just seeing me walk for 30 seconds. I'm super impressed. She later helped me out with a few different models, without influencing my brain with the marketing and science behind the shoes or even their price. She just kept asking me what I felt and noticed in the shoes and after a few shoes told me why I'm liking some and not liking the others. After trying out a few more I finally decided on the Transcend 4s. The point of writing this review is that, I had initially tried shopping in a couple other stores, as well as Amazon Wardrobe (which let's you try stuff for a week), but nothing compares to shopping at a store with a helpful and knowledgeable person helping you make a decision. Thank you!

    No color choices in my size...but that's ok I'm wearing shoes!!

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    2 months ago

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    2 years ago

    Great Shoes !!!! Only kind I wear for work. I'm on my feet all day. !!!!! Highly recommend this business !!!!

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    3 years ago

    Excellent customer service! Great value too. I will definitely shop here again and again.

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    Page 1 of 2

    Ask the Community - Brooks Outlet

    Review Highlights - Brooks Outlet

    Our distinctive Brooks reflective vest with our Team Hope logos really stand out and help us spread the word about the need for organ donations and transplants.

    Mentioned in 2 reviews

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    Road Runner Sports

    Road Runner Sports

    3.5
    (266 reviews)
    8.4 mi
    $$$

    I've been coming here for years, but this was my second visit in less than a month. A couple of…read moreweeks ago, I bought a pair of shoes along with custom insoles. They were definitely more expensive than what I could have found elsewhere, but I've always felt this place stands behind what they sell, so I didn't mind paying a little more. During that visit I also signed up for the VIP membership. For what it costs, the benefits seemed like a no-brainer, especially the 90-day return policy. After wearing the shoes for a while, though, I realized they just weren't the right fit for me. On top of that, the custom insoles had started squeaking every time I walked, which became impossible to ignore. I went back today expecting to return everything and maybe try something else. Instead, I met Yella. She never made me feel like I was inconveniencing her. Before talking about a return, she wanted to understand what wasn't working. She tried a few adjustments, asked questions, and then said something I honestly don't hear very often anymore: "What do you want to do?" It wasn't just something she said because she had to. She genuinely wanted to help me find the best solution. From there, the whole experience went to another level. She had me take off my shoes and socks, put me on a treadmill, and recorded how I walked and jogged. Then we moved over to another station where different sensors measured my feet from every angle. Finally, she showed me a detailed report on the screen explaining how my feet move, where the pressure points are, and why the original shoes weren't working as well as they should. I learned more about my feet in 20 minutes than I have in my entire life. The funny part is that I walked in planning to return roughly $400 worth of shoes and insoles. Instead, I walked out happy--and with another pair of shoes. The pair Yella recommended, along with the fitting technology, felt right the moment I put them on. Good products are easy to find. People like Yella are much harder to find. She turned what I expected to be a return into one of the best customer service experiences I've had in a long time. That's exactly why I'll keep coming back.

    Came to buy runners, walked to the back past the staff talking amongst themselves on the running…read moremachines. Browsed for about 5 minutes with no one caring to offer assistance. Very awkward experience for a specialty running store, didn't feel like I should have to be the one to approach the staff who aren't busy to ask if they can assist. Was able to get runners elsewhere.

    Photos
    Went with the Brooks Launch 10!!
    Went with the Brooks Launch 10!!
    Store front pre-opening for the day, Sunday 28 January 2024.
    Store front pre-opening for the day, Sunday 28 January 2024.
    They are beauties.

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    They are beauties.
    Athleta

    Athleta

    4.2
    (22 reviews)
    8.7 mi
    $$$

    This is a solid Athleta store, as this one is located in the U-Village shopping center, near…read moreBloomie's. I had a good experience here and was able to easily get in and out while shopping in the area. I'm a fan of Athleta joggers, and needed to order a few. While I was at U-Village, I decided to stop by Athleta to shop for joggers. The employee who helped me was able to easily order the items I wanted, while offering recommendations for similar styles. Since I was somewhat in a rush with an upcoming appointment, the employee swiftly placed an order for me, waiving shipping fees and letting me know when to expect my package and so forth. Easy peasy. The selection here is good, with a decent amount of stock in different sizes and colors. Store was well organized, and I could easily find the different styles of joggers and workout apparel throughout the space. No complaints.

    My husband recently purchased a few items for me from Athleta University Village. My complaint…read moreisn't so much about the staff (although they were underwhelmingly friendly), but more about the return/exchange policy. I wasn't able to return or exchange the items because it had been over 30 days (40 days) since the original purchase date. These items were unused, tagged and I had the original receipt. I understand if I missed the cash return period (the holidays are busy, I meant to make the exchange sooner), but I was very unhappy that I couldn't at least make an exchange. I also made other holiday returns / exchanges that day at Vuori, Anthropologie and Nordstrom that day, and all of them accepted my returns for cash or exchanges. Final note: the quality of Athleta clothing has gone down over the years, but the price remains the same. I was trying on a jacket and I couldn't even zip up the jacket it was so cheap. I will not be making future purchases from Athleta.

    Photos
    Athleta
    Athleta
    Athleta

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    Crossroads Trading

    Crossroads Trading

    3.1
    (146 reviews)
    9.2 mi
    $

    I've been shopping at crossroads for over a decade. I've found some really good gems and still have…read morea selvedge denim jacket and an All Saints pea coat. Given the location of the store, I'm glad there is security. The selection does reflect a younger ish demographic of 20 something college students with a sprinkle of vintage Pendleton and Eddie Bauer. If you know what you're looking for and study brands, this is a great shop. I found a made in Amsterdam recycled blanket sweater which is super cozy. I randomly find made in Portugal shoes that may run for $280 to $300 for $40. I think it's about approach. I will say that the Cap Hill location feels like the grow up sibling. I go here for Scotch and Soda blazers, Camper shoes, random Nike collabs, and a $20 dress shirt. I am happy that this crossroads exists. Service is hit or miss. Over 10 years it's hard to quantify the helpful from the snooty. I think all in all I give it a 7 out of 10.

    The selection of women's clothes here is okay, but definitely not worth it for the price. I saw…read moremultiple faded & worn out Brandy Melville tops selling for $15-$18 even tho it's $20-$24 for the same item full price on Brandy Melville's website. Definitely disappointing for a thrift store, selection and price wise. My Hispanic bf has also felt like they treat him differently every-time he goes in there without me. And from reading these reviews it seems like other people have noticed this issue too. And I have noticed I get treated differently when I go in with him than when I go alone or with friends.

    Photos
    Street View
    Street View
    Crossroads Trading
    Crossroads Trading

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    Brooks Outlet - shoes - Updated August 2026

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