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    Brooks Heating & Cooling

    2.0 (1 review)
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    Services - Brooks Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    6 years ago

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    Cool On Mechanical - When we're on the road

    Cool On Mechanical

    (15 reviews)

    Ricardo and his team should be teaching the class on customer service. He's an perfect example how…read moresmall family-owned businesses can outcompete larger organizations. This man will hustle and break his back to earn your business and build a relationship with his customers. He takes pride in his work. I cannot recommend this place enough. On a Friday afternoon, I reached out to ~5-7 vendors to assess a broken HVAC in a DC condo. Ricardo was able to come out IMMEDIATELY at 8PM on a Friday night. He did a quick dusting of the unit which hadn't been serviced in a while and even went to the roof as a part of his diagnosis. After sticking around for a couple hours trying to find the source of the problem, I was mentally preparing myself to pay a diagnosis and service fee, but there was no such thing. What signaled to me Ricardo was top notch was the fact that this man lives in Baltimore, easily a 50-minute commute from where I was in DC. He didn't leave until I was satisfied with his work until 930PM on a FRIDAY night. This type of service is difficult if not impossible to find. Ricardo patiently explained what the problem was, why I wouldn't have working AC after he would leave, and what my options were. He was very transparent with pricing, sent over a couple of quotes, and laid out what install schedules would look like depending on which manufacturer I went with. He and his team came in Tuesday and the install lasted about 7 hours. Fully working AC in less than 2 business days at a reasonable and competitive price. You cannot beat that.

    All the reviews you see here are five-star ratings, but they are misleading. In reality, Ricardo is…read morerude, unprofessional, and does not know how to communicate properly with clients.

    Brooks Heating & Cooling - hvac - Updated May 2026

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