Food is skimpy and tasteless. Wait staff usually rude and curt. Never enough staff on hand to take…read morecare of residents with immediate needs. My father waited 1.5 hours for a tech to show up to the door after he initially pressed the call button around his neck. Staff explanation:" Sometimes those don't work." Then why give them to the residents? Front desk personnel are robotic and unfriendly. I've never had a greeting when I've walked in there. They keep raising rents but the service keeps declining. This is a "wanna be" retirement home. Stay away at all costs unless you have a lot of money laying around and enjoy being treated subhuman. Strictly corporate run with no emotion or empathy. Did i mention the food is deplorable??

Food is worse than horrible. No flavor, tasteless. Meats…read moreovercooked and dry. Lacks quality. Menu combinations are very different; often they just don't go together. Mexican/taco Tuesday's are the worst. Greasy and dried out, and just flavorless. Five are moving this month including me. If you enjoy tasty food this is NOT where you want to live

My parents, now just my mother, have lived at La Posada for the past few years. The staff are…read morecaring and patient. The restaurant provides delicious meals including lavish holiday buffets (the flourless chocolate cake was a favorite of mine this year). The nursing staff gets high marks, too. Lovely grounds are well kept and our father's last resting place is in Central Park here onsite. Thanks, everyone!

I have a dear friend that lives here and she is always mentioning how cold and poor the food is…read more Feels like for the price she pays it would be better. I hope they improve.

Great staff and apartments. Mom is happy and food for the most part satisfies her. More help is…read moreneeded like everywhere. Sometimes meals take a long time to be served. But the staff..... they are caring and engage in conversation and jokes with the residents. Such a good feeling having your loved one treated like a person and not an obligation. Would recommend to anyone with a senior parent.

Hello, I have just recently moved my mother to the Cascades…read moreof Tucson for Assisted living and I am beyond impressed. The staffing is amazing, there are both medication techs and caregivers focusing on the residents as a team. There are licensed LVN's 7 days a week which is not standard in this industry, so these examples of staffing truly sets the cascades apart from other facilities. Additionally the reception team answers the phone at all hours and are kind and extremely professional as well. As a recent retired RN I know what quality care looks like and the Cascades has given my family the piece of mind we need and the care my mother deserves. Keep up the good work and thanks to all who are devoted to taking care of the elderly during these unprecedented times.

My wife and I bought a home in Saddlebrooke Ranch and moved in Oct 2024. The buying process was…read moredisappointing in that what you see in the models is not at all what you get. We made selections for wall color and cabinet color and during the process we were told the color for walls was no longer available. The new wall color was so close to the kitchen cabinets color that we had no contrast. We asked if Robson could repaint the cabinets and the answer was no. So we hired a company to repaint the kitchen cabinets at the cost of $4000. We had picked our pavers and during the build / design process and Robson said that brand was no longer available so we had to pick a new style/color and brand. There was no clear understanding of price difference so no compensation. There were a number of items, mirrors and medicine cabinets that we said we did not want but no credit for those items. We planned to upscale mirrors but nothing was available thru Robson. We met with the electrical company Aterra and during that process found out that models had four can lights per each bedroom and den, only to find out that only two were standard per room. So a substantial increase in price per room to have four. That is not disclosed as are many items in the models. We paid thru the standard price for phone jacks for landline, not landline is available. Cell service is so bad in the development that we have to use WiFi to improve cell coverage. This is a safety issue. Only one company is recommended for internet and that is Orbitel, no other options. Design center items are substantially marked up to bolster the profit margins. The percentage of design options to purchase price is way understated. It was stated 20-25%. The build process was very slow, workmanship / quality of finish was poor. Total build time was 14 months from commitment to purchase. This required us to rent back our Colorado home for 5 months. We had our home inspected by a local quality inspector that has worked in the communities for 20 years and found 49 pages of issues that were presented to the Robson "Customer Care Group" for the 11th month warranty process. The corrections process was poor at best and quality, especially paint and finish was done by multiple trades to correct nail pops, trim issues, doors that would not close. They used the wrong paint types and colors that required multiple visits to correct. Still not correct! Multiple customer care representatives that never carried over details from one rep to another and that lead to poor customer care coordination. Our last customer care person John R did not coordinate the trades or provide the details from our paid for inspection report so it was difficult for the trades to know what they were to do. We love the community and the amenities and the people that live here. We paid a good sum of money for a home that is mostly a tract home. I would give a failing mark to the sales and Customer Care group. Robson has missed the mark of quality in many ways. We would not recommend Robson Saddlebrooke Ranch. Its original concept has been lost over the years. Irv and Karen C

Don't buy a home from them. They charge high prices for cheap houses and they fall apart. After…read moreescrow, you will be working with repair people up to the next year. Other than the sales person, they are rude and demeaning. We finally sold after trying to sell our house four times in six years.

My experience- I was there twice, once in 2024 and once in 2025, and the staff and residents…read morechanged my life. The doctors are some of the best in the country. Some of the therapists are amazing, others not so much. It is very expensive, and the financial side of the facility is unprofessional and rude. There was major miscommunication and they outright ignored my multiple calls and emails before sending my account to collections after insurance paid their part. I learned that in the second half of 2025, major corporate changes gutted the first responder program (called Red, White & Blue, or RWB), and they increased the patient to staff ratio to unsafe levels. So very sad. It's a gorgeous facility and the clinical staff is exceptional. So while my healthcare was fantastic at that time, I'd be wary and look at other options, especially veterans and first responders, as that program has been gutted.

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

I was excited to find, a concierge doctor, when my mother needed care and it was hard for us to…read moretake her to all her appointments and get her all the care she needed. We initially had a good experience with Elder Health and appreciated their services. When my mother passed, Dr. Self offered to switch my father to her care instead of my mother. Until today. It's disappointing that a healthcare provider dropped a senior patient without clear communication or an opportunity to resolve or even address an issue. I wish our experience had ended as positively as it began, but unfortunately, this left us feeling frustrated and disappointed. If you are considering Elder Health, I would recommend ensuring you have a backup plan in case something similar happens. There are other concierge doctors and they are less costly. You can do better for yourself and your loved ones.

My family is so grateful for Dr. Corinne Self and her team at ElderHealth. When my parents' doctor…read moreretired, we were desperate to find someone nearby who specialized in geriatric medicine. Many doctors advertised that as a specialty, but that wasn't the case. ElderHealth is a concierge service, but for the standard fee my parents get housecalls, frequent wellness check-ins, and an entire team looking after and coordinating every aspect of their care. The ElderHealth team consists of Dr. Self, two wonderful nurse practitioners, and a social worker, and will bring in any service their patient might need, including music therapy and a nurse specializing in geriatric psychiatry. Before ElderHealth, my parents had a patchwork of specialists and had frequent problems when doctors didn't communicate with each other. Dr. Self and ElderHealth offer complete care coordination. They do everything possible to minimize hospital and office visits, bringing monitors and testing service to my folks' home. ElderHealth is a model of what medical care should look like.

Loved this office! Spoke to Wendy and she got me in the next morning. Met with Andy and he worked…read moreon my Vertigo and he was AMAZING. I felt better almost immediately. Would recommend 100%

These people are THE BEST. They are enthusiastic and highly skilled. Kudos …read more I go to the eastside.

In mid-October, 2025, I spent a week at Northwest Hospital for chronic wounds and cellulitis caused…read moreby lymphedema and diabetes. Throughout my time there, everyone on the staff, from doctors and nurses to food service and cleaning staff, went above and beyond to take care of me to the absolute best of their abiiity. My room was always clean, medications were administered on time, and they all gave me the impression that they genuinely cared about me as a person, not just as a patient. I want to give special credit to nurses Teresa, Marlo and Jennifer, who went above and beyond to make sure I was well cared for and comfortable. I truly appreciate the efforts of these three ladies. The only complaints I have about my stay was having to sit in the emergency room lobby for four hours after being seen and admitted, waiting for a bed to be available, and they have the worst food and coffee of any hospital I've ever been in.

They made an 96 year old man sit in the ER for over Four Hours…read more When they finally had enough and told the receptionist they were leaving , they magically got to see a nurse! Who had been sitting there the entire time! Calling it Poor care quality is being polite. I was there almost two hours and we left because they would not say if it would be 10 minutes or 3 hours. But No one was being seen except the 96 year old who threatened to leave. Went home called an ambulance. They gave meds and IV bag. They took her back to this hole and they set her in the hall . We left. Don't bring a dog to this place! Special shout out to the emergency room receptionist, she certainly wasn't a nurse (no nurse would ignore two people in distress, who are writhing in pain!) . FU. And the nurse who FINALLY GOT OFF HER ASS to help the 96 year old man , hope your parents end up with a similar care giver. How do two sleep at night?

This place was an absolute shit show. I arrived with medication. It was misplaced or lost. They…read moredidn't get it in for five days and I had severe night terrors and couldn't sleep. Then they weren't giving me two of my medicines for A disease. I was recently diagnosed with. They changed the contract in the middle of my 30 days for all the residents. Without coming to us and letting us know beforehand. What was offered in the program that got us to pick this place were taken away without any warning. They changed our schedules, We weren't offered any kind of therapy meditation that we had had the first two weeks. The CEO Clayton was a complete asshole to residents he is totally on a power trip he disregarded all of us like we were lesser than. They accept all dogs as service dogs so we had them pissing on the floor barking being aggressive towards other dogs. They were not service dogs. Thank goodness for a couple emotional support dogs that were older or being trained because they helped so many through this mess. I would never recommend this place to anyone. However, the therapist I had were absolutely top-notch and some of the best staff and nurses who truly cared about us were there. If we hadn't made such an incredible community ourself we couldn't of made it through the program. But if you made any waves challenge them anyway they found a way to kick you out. they threatened people that wanted to leave early that their insurance wouldn't pay for it, which is not true. So you have to advocate for everything because they will lie just so they can get your money. The horses are no longer there. They are not capable of taking people with excessive mental illness, even though they advertise that.

A1 facility with top notch, great staff and amazing programming for your addiction and mental…read moreillness. Awesome location, so you can focus on your treatment.

My mother in law has lived at Carlton Village for 2 1/2 years…read more The staff is always so helpful and nice to her. I stress "always". If she wants something they help her with it. In the summertime, they have bbq's. There is "Donut Thursday" with coffee. Either in the Gazebo or inside depending on the weather. She looks forward to this every week. They go on walks with the staff, Exercise class inside or outside. They have movie night!! Card games, board games. The place is so clean, the kitchen staff is wonderful. The meals are prepared and everyone shares a table, nobody sits alone. She can get her hair done, nails trimmed and polished. I adore her housemates. I trust all the staff. The grounds are always being kept up. So many flowers and butterfly's. Absolutely beautiful. I wanted to give her a birthday party last March and Rebecca let me know a good time and I was able to do it. Anyone from the other houses can come to celebrate! Who doesn't like a party? I enjoyed so much being able to do this. Her room is great, large but not too large, they all have windows. (Plenty of natural light) it's where she can decorate how she likes. She can entertain there, in the main room or visit friends. The staff put pictures she liked that we brought for her from her former home. It made her feel like home! They wash and fold her clothes, clean her room, wash bedding and make her bed. Carlton is like home away from home. She is made to feel at home! I can't say enough regarding the entire staff. This has made us feel so much at ease. We are very happy we found Carlton for her. Jenny

From the owner: Sometimes a large facility is not appropriate for all people. We understand the desire and need for…read morea home-like atmosphere even when independent living is no longer an option. At Carlton Village, we can offer the benefits and support of a community combined with more personal care found at home. Our separate family homes each house no more than ten residents, along with our trained and dedicated staff who get to know each person individually and be able to fulfill their needs. This daily personal interaction ensures the safety and comfort of each resident 24 hours a day, always being nearby and always ready to help. ​Every house in Carlton Village is truly a home. Spacious and comfortable living rooms are perfect for friendly conversations or relaxing with a favorite pastime, or perhaps simply sitting back in one of the power recliners and watching the big-screen television. Meals are prepared in each house and served in that home's family dining room. Because the staff knows every resident well, special care can be taken to comply with their dietary needs as well as their individual likes and dislikes of each person. At night, each resident retires to their own private bedroom furnished with their own familiar furniture and mementos. All bedrooms also have the convenience of an attached private lavatory. Call us today to schedule a tour!