Worst apartment complex ever , Rat infested , maintenance takes weeks or longer to fix simple things, they barely if ever answer the phone , the outside looks nice but the inside looks old and the plumbing is definitely terrible. Worst apartment complex i ever had i can't wait to move out . read more

Maintenance is horrible AC has been out for over a year. I have an open ticket for that long and they still won't fix the issue. I wish I can get out of my lease. Please don't rent with these people. They are slumlords. read more

I love this place! Let me start off by saying Management is more than accommodating when dealing with issues that I need resolved in a timely fashion. There is Wi-Fi and Valet trash services which make my life absolutely better! The amenities are updated and overall classy. I never have a issue with Maintenance responding within 24 hours of my a issue submitted. The poool is absolutely gorgeous and stays clean which is important for myself and children, especially after covid! There is a beautiful lake and wonderful path to walk during the evenings when it cools down. The rent is absolutely affordable. The location is to die for! There is Sprouts, Five Below, Lowes, great restaurants and hotels all within walking distance. When my family visits from New York they are all in all blown away with my apartment and price of rent. I read a few reviews and complaints prior to posting my own. I would say in life it really is all about perception. Ones person he'll may be another's Heaven. I don't discredit any one's experience. I just have to honestly say it has not been my own experience. Victoria is such a sweetheart and will help anyone who has fell upon hard times. She and Mallory are great at proving resources and pointing you in the right direction. The neighborhood is absolutely safe. The school system is the best!!!!! It's Shelby County! I really do apologize to those who have experienced some of the negative reviews I have seen listed, but I wil absolutely encourage anyone and everyone to do their own research! I read reviews and check ratings prior to eating out, so I get it! I really do, but do not let an experience of someone else deter you to what could potentially be your dream stay! We love the volley ball court, dog park, pool, and updated amenities. Give it a try! Call Brookhighland today! I'd love to be your neighbor!!! read more

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I was told I was getting a renovated kitchen and bath. Not true. During my walk thru I notice the kitchen counters were scratched and worn. Was told it would be replace by the time I moved in. It wasn't. There was mold. Cracks that had to be sealed. However, the worst part was how the complex fine residents for every little thing. If you take your trash out everyday you are fined. You have to tell them you have renters insurance every time you renew you lease or you are fined. The water bill was outrageous. I was paying over $1400 a month for a shabby one bed room apartment. When I was moving in a woman moving out told me it was a great place to live... I will tell the next person... Brookhighland Place Apartment is a horrible complex. Do not move here. read more

Very Calm and Professional. Ms. Jalencia Martin is very nice and this was a very welcoming experience.

the property is not well maintained they do not have handicapped accessibility in the community areas or leasing offices Said they would contact me within a week to schedule a tour of a disability accessible unit and never called Mailbox units were left open with mail inside read more

Our building (10 on Parkside) became infested with rodents and roaches due to a unit being abandoned Mar 2022. There is nothing set in place as far as quality checks on units and tenants are concerned so the unit sat stagnant and hot. We were subject to the extreme smell of it when they FINALLY cleaned it out. Because of that unit, our home (entire building) became infested with rodents and roaches. We put in multiple work orders asking for pest control only to be told to use catch them using our own traps (at our expense) and that pest control only comes out on a certain day so just deal with it. I was pregnant with a young child at home living in filth. They did NOTHING to fix in a timely manner and still charged us FULL RENT!!! We never recovered from it. They calmed it down for like a month and then what do you know......babies were born and once again we had rats in our home. We heard them and the racoons and stray cats in our walls all hours of the day. The roach infestestation was bad but could have been a lot worse. They still handled all of this poorly. Again, this has been going on since Mar 2022 until we moved out 6/23 Fast forward to move out date, I emailed them and then called the about 10 times the morning of moving out asking if we could have another day so that we could get the 3 big things out. Well, I finally got a response at 3pm. We already took extended lunches and did what we could do before having to go back to work. Once I turned the keys, I was told that there was no one in the office for the first part of the day. Mind you, this was a regular NON_HOLIDAY working day where they had NO ONE working. So, we did not get the extra day to move so 3 big items were left because we did not get the approval until after we had to already be back at work. After dealing with lack of management, lack of resolve for living conditions, and just lack of courtesy, the still charged us full rent. They made no concessions, nor did they offer to place us somewhere else while the eradicated the building of the problem. I could go on, work orders not being opened but marked as completed, having staff steal packages, not having the replacement of our door handle and lock being considered an emergency when that broke and left a hole on the door and the door unable to be locked and no reimbursement for the hotel stay so we could have a door that could be secured overnight. Now they want almost $1700 a month in rent if you rent one of their units (not worth it. Severely over-priced) and they also charged us $1095 for the clearing of the rest of the big stuff ( which had they had someone in the office working like, we would have had the extra day). DO NOT LIVE THERE!!! read more

10/10 would NOT recommend. If you want somewhere where they actually value you & your hard earned money, DO NOT MOVE HERE. These apartments have more problems than a little bit. I and 3 of my neighbors slept everyday and night in a DANGEROUS fire hazard for 6 months. For Thanksgiving - a lot of our personal items that were plugged into outlets GOT BURNED. The apartment complex's maintenance men are all a bunch of lazy people that do enough to get by & go into peoples apartments UNAUTHORIZED. Over the holiday weekend my family and I were unable to cook thanksgiving dinner because I didn't have POWER. My 93 year old neighbor also had to be in the dark and deal with staying in the fire hazard. These property managers are a joke. They're all in cahoots and they're all looking at tenants as a money sign, nothing more! They do not value their tenants opinions, they do not care to admit when they're wrong, neither do they care to right their wrongs. These apartments stay trashy, they will literally let maintenance men (with marijuana in their Facebook profile picture) go into your home while you're not their and all types of other untrustworthy things. They look good on the outside BUT KEEP LOOKING! You do not wanna stay here. If all of our sh!t would've burned up -- we wouldn't have been compensated for that either. Sad apartment complex with sad property management and sad owners!!!! read more

This place is horrible! From the Murder/Suicide that we experienced/heard, mold growing in our apartment, maintenance not reliable, valet trash comes when they want too. This place went down hill fast! When we moved in 4 years ago we loved it. Everyone from employees to neighbors were very nice. Maintenance actually came and fixed stuff in a timely manner. Unfortunately that didn't last Where do we start? property manager VICTORIA is very unprofessional and lack basic customer service . Victoria went out of her way to stalk my Facebook page showing our neighbors my pictures and asking them did I stay there. She even shared that we were in violation of our lease agreement. HowEVer, Not once did she ask me or anyone who actually lived in the apartment anything. Would love to see her face to face, every time I went to rent office I could never see her or talk to her lol wonder why. read more

Catherine, the new manager is really turning to place around. She is enthusiastic about making this the best place for her tenants and future tenants. I can't wait to see what she does with the place! read more

It's not the worst place to stay, but it's definitely not even close to being good. It's not well maintained. None of our work orders were even addressed and they got deleted without even anyone looking at them. Our building had a fire, and the police kicked our door down to get our animals out, and they never replaced our door after we asked them about it more than three times. We had no wifi but continued to get charged for it. I do not recommend. For what you're paying, you could get a better apartment complex. read more

I wish I could give it 0 stars. Too many maintenance issues and maintenance takes their time trying to get to you and resolve your issue. Wifi is inconsistent as well. I'm sure there are worse places to live but this is at the top of my list. read more

Day 6 with no A/C...it's hot in here. Currently sitting at 89 degrees...doors open to let air in..bought a fan to help out..slept on the floor the other night to catch the breeze from the ceiling fan above...called too many times and I get that they can't come when it's raining but...6 days?!...Even my stove yelled out it's hot! My roommate lost several pounds. Currently sitting in his truck with the A/C on, GAS ISNT CHEAP! If you plan on living here, make sure you also plan to lose weight cause sheeesh, it's a sauna. Anyways add me Warzone Yogadi7 read more

Brook Highland Place - Cooling off - Apartments Near Me - Birmingham, Alabama

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Very bad tenant service!!!!! My AC has been out for almost a week and maintenance has not fixed it. They say they will get to it 24 - 48 hours of putting the work order in and it's been almost a week! It's almost 90 degrees in my apartment even with fans on. I've called multiple times asking for updates and they always say the same thing "let me call maintenance ", then I don't hear back from them. I pay rent so all my maintenance issue can be solved in a timely manner. But this is just ridiculous. DO NOT LIVE HERE!! read more

My boyfriend and his friend were roommates here. My bf, being an HVAC tech, took at look at the AC unit to make sure everything was up to code. While the unit itself was up to code, there was mold EVERYWHERE inside and around the unit in the wall!! He contacted the owners and was told they would look into it. No once came, and no other communication was made. Later on, door frames started to crack and doors wouldn't shut all the way. The back door (to the patio) wouldn't shut unless it was locked by the deadbolt. Someone came by at night and poked something through the peephole (from the outside) and it fell out, leaving a clear hole straight into the apartment!! A piece of metal was used to cover the hole. The pipe behind the sink busted randomly one day (was not anyone's fault. They were sitting and BOOM apartment flooded). They owners pitched a fit about it happening and told them they would probably have to pay to get new carpet. They also had to BEG for a fan to help get the smell out and dry the water. Also, they called the owner as soon as this happens any got no answer. They called the repair man, first no answer, then they got a "I'll be there in a minute". UM NO, the apartment is currently flooding. A last resort was to call the fire dept, they broke open the door to the maintenance room, and had to turn off the water. The dishwasher was not in flush with the cabinets. It had expanding spray foam in between the GIANT space between the dishwasher and the cabinets. It wasn't even painted or shaved down. It looked disgusting. Not to mention, the trash composter and actual dumpsters were always filled wayyy past the brim with trash bags. Making the place look AWFUL and smell bad too. It seemed as though they never had a garbage crew come out to get the trash or even try to fix the composter. As far as I'm aware of, the pool is almost always gross and is never in working condition. The owners and repair man was always made aware of every issue and situation, they never did anything about any of them and no communication was made despite the owners having many routes of communication they could've taken. If I could give this place zero stars, or even negative stars, I would. DO NOT stay here. read more

I wish I could rate it 0 stars. I NEVER rate places bad because I know things happen, but I have to warn people. I lived here about a year and a half ago, for about a month along with three other roommates. 2 of which also left shortly after me, leaving 1 original roommate standing. During the time of stay our entire faucet broke off and we had to call about 10 times to actually get somebody to look at it and they kept no showing, cabinet hinges broke, etc. and once the maintenance man finally showed up he was super rude. it was a pain, I left the apartment a month after moving in, I went to the office and was told "sign this", okay you're off the lease and no longer responsible for what happens here! Great, I spend the last year and a half mending and nourishing my credit to get it great to be able to buy a house this year-and now I have received a notice (along with the other 2 roommates that signed off the lease and were told they were good to go) that I have 30 days to pay $2100 or it is showing on my credit. (I have spent probably 20 of these days calling and showing up and trying to fight this so my time is running short) So, since we all did what the office said we had to do, we went and made a visit. They originally said I legally should've been off and one of my old roommates isn't, then they went back and said my sheet was never completed and nobody that was supposed to be released (leaving the One remaining) was legally released. My sheet was signed and dated by me and one other roommate, the other roommate was given a totally wrong sheet signing me and her both off and the employee didn't even sign or date it and told her she had just signed me and her both off and we were off the lease. The other roommate that had left, they don't even have her paperwork- assuming they have lost it. But they are saying we are responsible even though it was an office error, we did everything they told us we had to and took the proper steps, and the man has since been fired, but we are all 4 responsible instead of the one that was understood to be the only person left on the lease. Still fighting it but anytime I call the apartments it rings twice then I am sent to voicemail (one of the other roommates witnessed her send me to voicemail) and they never return any of my voicemails. Not to mention the fees that the only one that stayed DOES owe, half of them are not true or correct fees and they can't give an explanation to it. This is a nightmare. Never. Again. read more

This property is managed by Cottonwood Residential based in Utah. These residential apartments market themselves as providing premier customer service and luxury amenities. As brand new residents, we simply have not experienced what we were sold. OFFICE: The staff is friendly, though very limited in their service due to only one office manager and employee. I experienced multiple delays, failure to keep customer commitments (such as promised call backs), and poor communication with staff not being able to multi-task at a reasonable level. Upon move-in multiple issues cosmetically and structurally and promised on-call maintenance to arrive; no call and no arrival. I had a quick question and stood waiting and had other residents' questions answered when they came in after. Also. Don't bother calling unless you can guarantee no residents are in the office. They have delivered a TREND of poor responsiveness and lack of customer focus. MAINTENANCE: Whoever was responsible for flipping our apartment needs to find a new line of work. While apartments are decades old, this does not provide an excuse for shoddy maintenance and a lack of detail-oriented care in repairs. Just review photos for the quality of home for move in. CONTRACTED PAINTING: Whatever company is used for painting is a waste of money, whatever little they are paid through their agreement with Cottonwood/Brook Highland does not incentivize them to do quality work. They paint over mirrors and cabinets and don't stay in straight lines. They even use different paints and textures for the same painting area. AMENITIES: Trash compactor breaks, garbage pick up is inconsistent, pool (parkside) is not working and is building up algae, garbage overflows to provide food for vultures. Luxurious, indeed. BOTTOM LINE: Don't waste your time or money. Look elsewhere for a home under a property management company who provides what they promise and actually delivers what they market. read more

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Wonderful office staff! If it wouldn't of been for Mallory and Jayden, I probably never would found my new home! So helpful answering all questions and making sure I knew everything I needed to before move in. I try not to bother maintenance (since I know they already have so much) but any work order I've had has been completed in a timely manner. Even when I wanted to add upgrades using my points they kept me updated with the delayed shipping due to COVID. 10/10 recommend. So close to everything you could need! read more

DON'T! They are NOT complying with State Laws! DISHONEST! Brook Highlands failed to refund our deposit for our apartment and did not comply with the Alabama UNIFORM RESIDENTIAL LANDLORD AND TENANT ACT (Section 35-9A-201 Security deposits; prepaid rent). We rented the apartment beginning on 08/08/2018 -08/07/2019. Upon move out the property was released back to Brook Highlands and we were all paid up on all fees and bills. After no communication from Brook Highlands/Dasmen Residential or a refund check for the $100 deposit, we called the Brook Highlands office. We were told that the deposit was applied to fees owed. This was a complete shock to us. We had to ask for a copy of the move out statement that WAS NOT supplied to us. Upon reviewing the statement, we had a $35 for "Insurance Violation". We had a valid insurance policy through the entire lease period. Brook Highlands/Dasmen Residential did not comply with the Alabama Residential Act that states: "the landlord must return the deposit within 35 days after tenant vacated the property or provide a detailed account of charges if they are going to be collected through the security deposit." They had all 3 of our mailing addresses, all 3 of our cell phone numbers, as well as all 3 of our email addresses to where they could send such a statement to within the 35 days. None of us received any documentation of the account or any other communication regarding the account and our deposit. No mailing, No phone calls, No emails. Nothing despite providing all those forms of communication. They had ample opportunity and means to contact us but we heard nothing. Brook Highlands/Dasmen Residential will NOT return any of our attempts to resolve this. read more

They have been wonderful since day one. In my search for an apt I had the best experience with them and appreciated how friendly they were. Very nice place to live, it's quiet and in a great location. All my requests have been answered timely so I have been pleased with everything. read more

I will start off with saying that this is not the worst place to live, however it is not the best either. My biggest complaint would be the WiFi, as it continuously goes out for unknown reasons. It is included in your lease, so good luck trying to get out of it. I am a college student and have missed at least 2 assignments this semester due to the internet being out. Every time I call the number provided for assistance, all they can do is tell me that the issue has been reported and that they are working on it. There was one instance when it was out for two days. The neighbors are sketchy as well, my car was broken into the first week I moved in. My roommate and I also had trouble with the trash service and maintenance. As I mentioned before, Brook Highland Place is not the worst apartment in the world. Just know you have been warned.. read more

I recently stayed at Brook Highland, the place is full of roaches and dry rotten wood throughout the apartments, maintenance, and the staff are a joke. I wouldn't recommend this place to my worst enemy. If you are looking for an apartment I totally wouldn't recommend this place to anyone. I moved to be on 280 because of the different eateries but don't let this shit fool you. The apartments on 280 are worse than living in Ensley or North Birmingham. read more

If I could give this please 0 stars I would. Okay so me and 3 other friends moved in her 2 years ago. Well 3 of us ended up moving out after 1 -1 1/2 months bc of personal reasons. The other stayed and moved in more people. So now 2 YEARS later we are all getting letters saying that we owe $2100. We all went in and signed off the lease or so we though. They had us all sign different papers and one of the managers didn't even sign my paper and filed it like wtf. And now the creditors aren't honoring that's it's all office mistakes. So now every time we talk to some we are getting different information. And they are charging Sarah (the one who stayed) with false fees bc she has several witnesses to say what the apartment wasn't how they said she left it. The only few she should have is the early termination fee, so we are confused as to how all these fees just ended up here. Worst apartments I've ever stayed in. So unprofessional and very incompetent people. read more

Mallery was an awesome consultant. Approved & moved in same day! I love it here so far!

At the time in 2016, I was moving out of state and moving to Birmingham Al for graduate school at UAB. I was extremely excited and had looked at apartments online before arriving and found these apartments. I needed to get an apartment ASAP. Once I met the staff here and looked at the complex, everything seemed fine and staff was nice so I put trust in them. Apartment I was interested in wasn't ready but they guaranteed me it would be in about 1 week (which ended up being two weeks so had to pay for the hotel longer). Because I really needed the apartment I signed the lease without seeing the apartment and that was a HUGE mistake! Even though they said there was nothing wrong with the apartment, when I was able to go in the AC and fridge weren't working. The apartment was 115 degrees! they tried to fix it for like two days and nothing. Didn't want to give me a new AC unit and that was when I knew I had to leave. I couldn't live in there. Long story short, as I spoke to the neighbors everyone was telling me how bad the maintenance was (would take months to fix something as small as changing their front door knob that wasn't working) and how the community doesn't care for their tenants. So even though the staff are nice when you first walk in don't trust them. I wouldn't recommend this apartment even though everything seems nice. In the end I found an awesome apartment at Kenley apartments! I loved living there!! read more

Since they have new management this place sucks!!! and now you are forced to pay for cable and internet or move out!!! people are working 2 jobs just to pay for rent which is a necessity not for cable which is a luxury!!! this should be against the law to force unneeded service on tenants!!! read more

This apartment complex is amazing. It's quite, the neighbors are nice and polite. The staff are very helpful. An the pricing is very reasonable for all the amenities that are included. So if your looking for a place to stay I highly recommend Brookhighland Place. read more

Great place feels just like home, love everything from their lovely counter tops too the VIP trash pick up so convenient for us mother's with small children. I totally recommend Brook highland place as your new home. Their leasing office employees are amazing people very friendly and always concern with our needs as residents. Thank you read more