We visit quite a few black owned restaurants because we want to promote these businesses across different platforms and build out communities.. I really wanted to love this place and prove naysayers n my group wrong.
This was our 2nd time here. For Brunch, although the staff was outstanding and even the owner stopped by, the food was awful. There's no other word for it. I sent my breakfast burger back twice and they could not cook it right. Unfortunately my brother and business partner was with us. He is also an executive chef. I was embarrassed. But he loved the ambiance of the place. The owner actually offered to make me a burger a third time but the chef had already lost my trust.
We have been looking at small quaint restaurants to host our wedding and had settled on river roast downtown. But the ambiance of the place and the fact that it is in the community had me reconsidering. (Btw~ BW was actually more expensive to rent for the event than RR) So we decided to try dinner. Maybe a different chef would be the game changer..well here were the issues:
First, your restaurant manager should not sit with your patrons conducting business back and forth in the dining area. Why was she not in an office? We were sat right next to her. It was loud as she spoke to someone on the phone and to other employees she had follow her to the table and more importantly it distracting from our date night. Up and down a total of 8 times. After the first two times we moved our table. However I was still facing her and was glad we made the decision to move our seat.
Secondly, the waiter had to cover too many tables and two parties. He did not write our order down and forgot things. We didn't get bottled water on the table, we had to track down someone else for salt and pepper and trying to leave and pay the bill became an ordeal. If we weren't good people we would've left without paying. I was more upset by the fact we had to give a $20 tip. Which this is the second time and I have yet to see anything warning you that there is a automatic 20% gratuity. I definitely would not have tipped and felt forced to do so or create a scene. The same beautiful staff that was there during brunch was not present for dinner nor any of the owners. Whole vibe and attitudes were off but we tried to smile through it. Also, the ambiance of the restaurant go along with the way you should dress when you visit. We were over dressed looking at the staff in jogging suits, sagging pants, hoodies, etc.. why have we done away with uniforms and clothing check in restaurants. Why have an upscale restaurant if you allow your staff to dress like that? They represent you. Best foot forward.
Third, the food...The biscuits were under cooked. Doughy on the inside, flavorless..they forgot my salad, then tried to bring it when I was half way through my dinner, we wanted more wine, again could not find our waiter and when found him, he was super busy....the salmon, although no seasoning, was cooked perfect. My food got cold, fish gets cold quickly, waiting to catch someone to ask for salt and pepper. I asked the waiter if the manager (the one walking back and forth) was made of the issues we had with the service and he said no. Hadn't even bothered to let her know. I did see her get up and resolve issues with a couple of tables where people sent their food back as well. So she was doing her job, but it was distracting being next to us. People had told me the restaurant food was bad but I like to try things myself.. I was disappointed that I could not counter their opinion with anything except agreement. read more