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    Bromberg's &

    3.5 (20 reviews)
    Ultra High-EndWatches, Jewelry, Watch Repair
    Special Hours Closed
    Updated 3 months ago

    Get pricing & availability

    Response time

    1 day

    Response rate

    100%

    Services - Bromberg's &

    Watch cleaning

    Watch part repair

    Watch part replacement

    1 More Service

    Watch seal testing

    Bromberg's & Photos

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    Reviews With Photos

    Tag for diamond with cavity (wildly overpriced)
    Elena P.

    I truly try to give local businesses the benefit of the doubt, but in this case it would be a disservice to my community to not share my input. This institution is wildly overpriced and not worth your time of day. They insist they have high standards for the diamonds they select, but they do not, and their prices are actually insulting. Lastly, I believe they profiled my Latino boyfriend during our shopping experience. To give some context, I sold high end jewelry for several years and helped with buying pieces for my store, custom designs for my clients, and sold many different watches and jewelry pieces from my store. I have a strong knowledge of diamonds and jewelry. I understand the markup in the diamond industry. I shopped at Bromberg in two capacities - both looking for an engagement ring as well as a simple bracelet repair. I'll start with the repair. I brought my simple 14k gold bracelet to be shortened. The jeweler probably spent about 5 minutes to measure, cut and solder my bracelet together. I was charged $40. I also asked to be returned my spare gold. I've never had an experience where a jeweler didn't return the excess with my repair, however I still stated it just to be sure. When I went to pickup my bracelet, they did not have the spare gold and told me the jeweler wasn't in so I could wait for a call. When I didn't receive a call, I called them. They said the jeweler knows and would find it for me. It took 4 days total and they then left me a message that "they think" they found it, but aren't sure, and asked me to bring my bracelet in for them to verify. I came in and the piece they had did not match, so they took my bracelet upstairs to go look, and did eventually find it. Overall this was a negative experience and the repair was much more expensive than either of the two jewelers I worked for (1 large, 1 small company). Fair enough. I regret giving them that business, but alas it is what it is. Secondly, my engagement ring shopping experience. I came in open minded after having explored a few other Jewelers in town. I knew roughly what I was looking for, and needed to solidify some details as well as explore pricing. Lemka was my sales person and the small bright spot throughout my experience. She was kind, patient and helpful during my 2 encounters. During the first meeting she helped me narrow down the setting I would like and let me look at diamonds. They had a small selection of ovals in the size range I was looking for. Her associate explained that they have a high standard for the stones they carry and the custom process if I were to go that route for the setting. The 2.01 carat D SI2 I looked at in store was priced well over $20,000, I can't remember the exact price but somewhere between 20-23k. When I went home, I pulled the GIA certification info on the stone and found there to be a massive cavity inclusion on the bottom of the stone that they failed to disclose to me. That cavity would get dirty over time and make the stone look worse. I'm disappointed they would even carry such a stone, let alone peddle it for such an incredibly high price. That stone was wildly overpriced as such and I wouldn't have purchased it, even at a deep discount due to the cavity. They didn't have any other stones beyond that one that were of the size and quality I was looking for, but offered to get more in. During this visit, my boyfriend was with me the whole time looking at settings and diamonds, and briefly walked over to the watch counter to see what they had. When he started walking over there, one of the male employees shouted across the store for the security person to go over and stand by the watches. I felt awkward and insulted that they felt the need to call security over to babysit the area when we were already considering giving them our business on such a major purchase. I don't feel they would have had the same reaction if he was white and in a suit. Disappointing for it being 2020 and to still have such an experience. After that event, I tried to downplay the situation to myself and went back to meet with the jeweler about a custom solitaire setting. He quoted me between 3-4K for a simple solitaire setting that I had handmade elsewhere for around $1550 from a well known Chicago jeweler with a lifetime guarantee. The jeweler was polite and knowledgeable, but between the profiling incident and wildly overpriced everything, I chose to take my business elsewhere. I love my 2.54 carat oval and custom setting I chose elsewhere, and would not send anyone I know to Bromberg for any reason. If for some reason you insist on going there, be prepared to shell out extra cash simply for the mountain brook location, and be sure to work with Lemka.

    Tudor Black Bay 41
    Molaundo J.

    Shouts out to Amy and Andrew at the Mountain Brook location! I went in to make my first purchase of a Tudor to add to my collection. Amy was very attentive and it was great to talk to another true watch enthusiast like Andrew. Looking forward to my next visit and growing my collection with Bromberg's.

    I worked with Angela at Bromberg's to rebuild a monogrammed ring of my mother's that got lost and the work was absolutely stunning. Angela was so thoughtful and attentive and the ring turned out even better than I could have imagined. She was very patient with my questions and concerns and I could not have been more pleased with the finished product!

    Beautiful Ring!

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    29 days ago

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    Chrissy B.

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    11 months ago

    My husbands watch was sent off for repair months and months ago. I have called and everything they say 6 more weeks. This is unacceptable.

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    Chrissy B.

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    3 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    Chrissy B.

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    6 years ago

    Adam and the rest of the staff are amazing. Very attentive to my needs and helped me get the watch I wanted. Thanks so much!

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    Chrissy B.

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    8 years ago

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    6 years ago

    Great selection and service of unique gifts and beautiful jewelry - plus lovely gift wrapping!

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    Chrissy B.

    Thank you so much for your great review! We appreciate your business!

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    7 years ago

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    Leslie A.

    Thank you, Hannah. We will pass your kind words along to Shannon.

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    12 years ago

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    Chrissy B.

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    8 years ago

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    Leslie A.

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    12 years ago

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    Chrissy B.

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    8 years ago

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    10 years ago

    Swann is the man. Give him a chance to earn your business. You will not be dissapointed! I only buy my jewelry with Swann now.

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    Review Highlights - Bromberg's &

    I started to browse and Amy was so sweet to show me anything I wanted to see closer and touch, knowing I was just browsing.

    Mentioned in 3 reviews

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    Bromberg's & - watches - Updated May 2026

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