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    Broke Boy Roadside Assistance

    5.0 (1 review)
    Open Open 24 hours

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    1 year ago

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    Liberty Towing - Services We Offer !

    Liberty Towing

    (422 reviews)

    Anyone who's dealt with AAA or towing knows how painful it can be -- long waits, inconsistent…read moreservice, and just overall stress. I almost never write reviews, but this deserves one. My Lexus wouldn't start and needed a flatbed because of a low lip kit. I lucked out getting Liberty Towing and Francisco. He called ahead, asked the right questions about clearance, and showed up clearly knowing his stuff and with the appropriate equipment. He got the car up safely and quickly -- no drama, no damage. It was efficient because he was experienced and knowledgeable (unfortunately rare and not always the case). Then I needed a second tow to a different mechanic. I reached out to Francisco directly, and he/ his company coordinated everything through AAA so that it was covered without the hassle of reimbursement, kept me updated the entire time, and even sent photos when the car was picked up and dropped off. I didn't have to wait around or deal with any hassle. He was professional, kind, and never once hinted at expecting a tip. Just solid, honest work. I never thought I'd review a towing service but truly, this team deserves recognition. Highly recommend Liberty Towing and Francisco, in particular.

    What an absolute nightmare!!!! Almost impressive. Worst business ever…read more Geico, (who assured pick up within one hour..) put out tow request for us (also reviewing Geico who were ridiculously bad)...and Liberty promptly verified they'd pick up car. This was important as we are in rental in Lake Arrowhead and reservation was through today. Owner wonderful and extended stay, but was critical car get to mechanics by noon so they had afternoon to diagnose. Called at 10 a.m. assuming car would be dropped off before noon as Geico assured. Time for pick up was rapidly approaching when got call from Liberty saying it would be another 45 minutes. Grimacing, called mechanics who said they'd wait. That time came and went (now nearly two hours) when Liberty called again. Informed us we'd owe an additional $50 for 5 extra miles (Geico limits you to 15 miles.. doesn't matter if you're stuck on a mountain and the closest place is 20 miles ...) as Geico said we weren't in accident. He then said they wouldn't arrive in additional 45 minutes...how about 1:30?!?!?!?!? Shocked I was adamant that wouldn't work and meant we lost our slot at auto shop. He hung up. About another hour passed and I called Geico, dragging through their awful AI program trying to get human. Finally did. SHE SAID...Oh they dropped the pick up!!!! No call, no text NOTHING FROM LIBERTY OR GEICO!!! Day lost. Now having to spend tomorrow night and maybe another in hotel.....While booked at rental in Dana Point starting tonight. INSANE. A new order placed for tow. This guy was great! Also shared how everyone KNOWS how bad Liberty is run. Grab jobs, can't meet timelines and drop customers with no contact. Also found out they're currently being sued. THE WORST. AVOID LIKE PLAGUE!!!!! Just AWFUL customer service! Other guys here in 40 minutes, car loaded swiftly and dropped quickly at mechanics!

    Broke Boy Roadside Assistance - roadsideassist - Updated May 2026

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