Showed up for an appointment for my sons 2 1/2 year checkup, they said my appointment was at 8:15,…read morenot 10:15. They sent me reminders saying 10:15 and my appointment even says 10:15 when I go to e-check in. I drove 40 minutes to get here on a lunch break, just wasted my time and gas. This isn't the first issue with this place, but it's definitely the last straw. We will be switching doctors and my newborn will not be seen here when comes time. Always problems with this place, we will miss my son's doctor Jan Saxton though, but it's not enough to keep us here any longer.

Never contacted me about issues. Very disappointed with care and customer service. I left and went…read moreto Rochelater Regional Health and very happy.

Was a nervous wreck after failing 2 field vision tests at America's Best Eyeglasses, who told me to…read morefollow up with an ophthalmologist. Called Barb at Dr Smith's office and she immediately put me at ease. Was able to get in to office quickly where Dr Smith repeated tests and everything came back normal. He has great bedside manner and was sympathetic to my anxiety and nerves. Thank you to them for helping me through a scary time.

From the owner: 30 years experience, located in Brockportread more

I have been treated by 2 different doctors at Ocusight for many years. Both are wonderful. Their…read morescheduling is a different situation. Twice I have received an appointment confirmation email from their scheduling program Klara, only to arrive at the office to be told that my appointment was canceled because the doctor was doing surgeries that day. I never received a text, email or phone call about any such cancellation. The first time this happened the new practice manager assured me she would get the situation in hand. The second time was over a year later, the practice manage was at a different office that day, and I declined to reschedule.

I've had a piece of metal stuck in my eye for about the whole week thinking it would finds it's way…read moreout... I was referred to this place by a co worker. I called them in the morning with my emergency and they found a opening for me to come in asap. I was in and out working 30 minutes. They were careful and very pleasant experience. Thanks!!

There's never a doctor on site. You talk to a doctor over a computer screen. I waited a long time…read moreto be seen when there was no one even there. My glasses are a different color from the ones I ordered. I thought I was getting pink glasses but they came back brown, and thinner. The guy did not seem apologetic or want to look into maybe finding the ones I did order on the wall, instead just brushed it off and said those were the ones he wrote down (numbers could've gotten messed up.) Just not the experience I had hoped for.

Done with this place Nobody answers the phone! They have an…read moreAI answering system that will never connect to an actual person. I had an issue that their Ai couldn't help with and said it would connect to an associate. It never does. The AI puts you on hold, plays annoying music then hangs up on you!

i am updating last year's review. I had my routine appointment on Friday, June 26, 2026 and had a…read morewonderful person take care of me. Her name was Jaminett and I was very pleased with how courteous and knowledgeable she was. I also had Dr LIndahl check my eyes at the end of the visit and he was fabulous as usual.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.

Dr. Cosman and all the staff there are great. The exam was very involved with many tests I have not…read moreexperienced before. I was referred to a UR retina specialist (Dr. Bessette, who was fantastic as well) to correct an issue after my initial exam, which meant I had to wait to go back to Lake Plains of Brockport get a new prescription after that issue was resolved. If course, that was the right thing to do. Highly recommended.

If I could give them 6 stars, I would. After being backlogged for months with the Corona shut…read moredown, they were able to get me in very quickly. The office staff was so friendly and professional. They took care of my issue and were absolutely wonderful. Wish every doctor's office experience could be as good as this. Highly recommend this place. They were superb, in every way.

Ok. I have been without my glasses for several years. No. No idea why I let it go that long. But…read moreneedless to say I needed them and finaly succumbed to the necessity of replacing them. This was a wonderful experience. The office is clean, well appointed and professionally staffed with friendly associate and opticians that made the process quick and painless. Definitely recommended.

From the owner: Medical, Optical, and Surgical Eye Careread more

This place is great! I come all the way from Toronto for it! Caring staff and the most competent…read moreplace I've ever found. I was having double vision and needed specialty lenses with Fresnel Prisms and they were able to do that for me, yet make my glasses look like regular ones. I couldn't find anyone to do it in Toronto. I would highly recommend this place to anyone.

From the owner: Welcome to FYidoctors Optometrists in Cobourg--the ultimate destination for all your eye health…read moreneeds! Our seasoned squad of eye care experts is passionately committed to delivering nothing short of top-notch ocular services. From tailor-made prescription eyeglasses, contact lenses, and sizzling designer sunglasses to thorough eye exams in Cobourg, we've got it all. Need prescription eyeglasses in Cobourg, a routine check-up, or grappling with a more complex eye issue? No worries! Our experienced eye doctors are always ready to lend their expertise. So, if you're surfing the web for "Optometrists near me," your quest ends at FYidoctors. Don't miss out - Secure your appointment with FYidoctors location closer to you today!