I think this Family Vision Center is way overrated . I was not impressed with the vision test …read more Other places take more time to check vision . Also I have Medicare and with $350 for glasses . I picked out a low priced set of glasses and they said I would have to pay $150 or so . I went to a well know place and got my glasses for free and they were a better quality .

Dr. Guy (& EVERYBODY at Family Vision Center) is absolutely wonderful. How often can you say that…read moreyou look forward to going to any kind of Doctor? My husband, daughter and I are all patients of Dr. Guy and all agree that he's one of the best. At my most recent appointment, Dr. I, an optometry resident, treated my five-year-old and was fabulous! He was kind and funny and treated my daughter SO well - even in the midst of her eye drop-related meltdown. The office itself is in an unsuspecting Henrietta Plaza, but the waiting room is modern and bright. Can't recommend Family Vision Center more highly.

LensCrafters at Eastview Mall makes eye care super easy. Their automated scheduling is convenient;…read morethey accept most insurances and even sent me a reminder this year. I was able to adjust my appointment date with no hassle. I went on a Tuesday around 3:30--no wait. Checked in, did the usual pre-tests (puff of air, air balloon), and paid \$39 for eye photos instead of dilation. Dr. Ali Khoja was fantastic--he listened closely and finally corrected my astigmatism. I can see clearly for the first time in ages! He also fitted me with trial contact lenses, and I left with a hard copy of my prescription the same day. Highly recommend, especially Dr. Khoja!

It's Hit or Miss with them. When I went in for my very first visit it was okay. The doctor is…read moregreat, she is very thorough but the sales staff. My goodness... they are Very short with you and it's like trying to get an autograph from a celebrity. My 1st pair of glasses nobody called or email. I had to call for them to say "oh yeah the glasses are here ". I took my son and his glasses were no problem - he got them in 3-4 days. I went back for a 2nd pair for myself and it's been almost two weeks and still no glasses and when I call it's like I'm bothering them, as if they didn't do this to me before. I truly like how thorough the doctor is but that staff.... UGH

Amanda the manager was absolutely amazing!!! Helped me through everything. I like the dr he's no…read moreBS! All the ladies were extremely nice and polite.... Had a wait but apologized profusely which there was no need to!!!

America's Best in Greece has always done me right, but the one in Henrietta screwed me. I ordered 2…read moresets of prescription glasses and paid $287 for them, but tonight when I went in to pick them up I was told I only get one set of glasses and to get a second set I have to pay an addition $160! Why did they lie to me when I placed the order? Dishonest business.

I've seen Dr. Reali for many years, and have been very happy with her. But owners Melinda and…read moreHenry have raised the bar. They are both so personable and nice! The office is well run, and service to their patients is their priority.

Melinda and Henry go above and beyond for their customers! They actually met me at the store on a…read moreholiday so I could have my proper eyeglass prescription. Their kindness and dedicated customer service made me very thankful on Thanksgiving Day.

Apparently I'm just a glutton for punishment. I ventured here again after swearing them off for…read morelife. But even businesses have bad days (some more consecutively than others...) Anyway, on my most recent visit, I was greeted by a really nice hostess named Holly. She assisted me with browsing and selecting glasses. She went above and beyond and even pulled out several different frames that she thought I'd like after describing my style. Compared to Greece, this location has close to double the amount of frames. I noticed that they still carry the same basic brands as listed in previous reviews, however they display each frame in every available color and this is what creates the larger inventory. Holly, alone, is the reason why I'm writing an updated review for this Visionworks and much to their credit, she seems to be keeping the front end together.

I had my first appointment experience at Visionworks on E Henrietta in Rochester NY. The most…read moreunprofessional place and staff I have ever encountered. For $1,000 plus that I was out of pocket- the appointment began with the technician telling me be careful the machine is broken - to the measurement and selection of glasses with a person who very clearly was unqualified and disliked her job to the ultimate and final straw of pick up the glasses with the staff worried about chatting with her grandson - handing me the glasses and a bag and saying oh cute frames. NEVER EVER AGAIN! This is just the spark notes - it was worse than this outline by far!

We just bought the second pair of glasses at their optical department. Good quality at…read moreoutrageously low prices. We easily saved a couple hundreds. The opticians know what they are doing and are very friendly. Only four stars because of the setting in the warehouse and the time it took for the glasses to arrive.

Salesperson was extremely knowledgeable during the selection process, after that it has been all…read moredown hill. While supplying the prescription, they have yet to provide me with glasses that I can actually see out of. It has been over a month, and five, yes five lenses later I still do not have my glasses. I have spent well over $600, and have had to go back to my optometrist and have them dial in the lenses and describe the corrections that need to be made. All because Cohen doesn't have a clue. In fact with all my trips back to this location they have not once properly fitted or offered to fit my glasses to my face. This operation is a sham, stay away!!"

Went in to get my glasses adjusted and my free refill of eye glass cleaner. I was greeted quickly…read moreand taken care of in minutes. The girl at the counter was friendly and we chatted a bit about the weather. My experience was great, no bill! Service was free

they really saved me!…read more the kind man were able to take me in after knowing that I lost my glasses yesterday. he was able to do it under 5 minutes! I'm currently wearing my new glasses and I'm so thankful that this place exists. thank you!