So glad I transferred out! I have two boys that are not feeling well and I contacted this office because I have transferred to a new office and they told me that they cannot see my kids for a sick visit until they see them for a wellness check and establish a file for them. I called Bristow Pediatrics this morning spoke to the manager and she tells me that she will not be able to see my boys because they are way overdue for a wellness check. That was the one thing that they used to pull on you and they would threaten to get rid of you and Kick you out of their practice if you would not go in every single year at the right time for a wellness check.. I have been going to this practice for over eight years and they couldn't even do me a favor to see my sick children so pitiful I don't recommend them to anyone! The office manager is rude! read more

Fed up I've been going to this practice for about 5 months now and in the five months I've gone there, they treat like it's the first time they are seeing me. The nurse practitioner Jessica acts like she's seeing my kids for the first time and always introduces herself to us. Like really? We've seen you so many times in the last 5 months. She has no personality to be seeing children. I have to agree with another review I read that this practice is run more like a business. Everytime I go there and yes including well visits, I get a bill. They claimed that something else was discussed that wasn't part of the well visit. Shocking. Isn't that what well visits are for? To discuss concerns with your doctor? read more

We started at this office several years back. I was pleased with the nurse practitioner we saw and the front desk staff. My daughter had an appointment for a physical here this morning and I received the paper work via text link to expedite check in. I was absolutely disgusted by some of these questions via the paper work. This is suppose to be a pediatricians office not a political play for Transgender " children" ... most of the kids here are to young to know if they are gay or straight .. some of them don't even know what their favorite color is at these ages ! Disturbing ! All of it. Needless to say, my daughter will not be seen by this practice ever again! read more

Unfortunately I would have to give this office a 1 star. It is run more like a business than a doctors office. On multiple occasions I called because my son was sick to get an appointment for the same day and we were given an appointment several days out. One time we arrived with a scheduled appointment (the appointment was scheduled a few months in advance) and we were seen 1.5 hour afterwards. Definitely will not recommend this office. I changed my son's doctor to somewhere that is farther out but is available to take care of our medical needs. Also several of my friends have changed their office away from this one as well. read more

If I could leave zero stars I would. My daughter has been going here for 13 years. I called them for a doctors note for seasonal allergies and they said it's not in her file...who cares. I'm telling you she has allergies, she's telling them and won't provide a simple note ridiculous. Rot in hell time to find another place for both kids just horrible. read more

This review does not reflect Dr. Nolan or any nurses that work at Bristow Pediatrics. It concerns the front office staff. My toddler was scheduled to have his two year check up at Bristow Pediatrics. I was told to bring in his new patient paperwork sometime before his appointment. I decided to bring in the paperwork now (two months ahead) so they could request his records from his previous doctor. I arrived to drop of the paperwork and the two staff members who greeted me were very rude. One of them just stared at me without saying a word. The other one asked how could she help me, and after explaining why I was there, she eluded to me bringing in the paperwork too early. HELLO, if my child gets sick between now and December I would like to have his records on file. Wouldn't requesting his records from the previous doctor now rather than later make sense? Although I was rubbed the wrong way, I decided to leave the new patient paperwork with them. It took about one minute before I decided to go back in and retrieve the forms. I will look for another pediatric office in the area. First impressions last. read more

My three children have been patients of Dr. Dolan's for over seventeen years. My eldest recently had a well-check visit and asked me how long she could stay in Dr. Dolan's care after she turned 18. My children trust her. I trust her. She's knowledgeable, down-to-earth, and truly cares for her patients. It's clear that Dr. Dolan stays up-to-date on all the pediatric research and explains things in an easy-to-understand manner. My family drives an hour each way to access this consistently high quality care. Dr. Dolan is the very best pediatrician! read more

Not a very great place . Staff is constantly changing . Cora'lee at the front desk is very rude to patient. Wait time is horrible because they're always over booking. Not enough nurses just not a very great place overall. read more

This place has really gone downhill. We've been here for over 5 years and I'm no longer impressed. The reception desks and people are awful. Never see an actual doctor anymore. I feel like they just keep adding patients and staff and the quality gets worse. The best part is the nurses. They are awesome. read more

My children have been seeing Dr. Dolan for 5 years now. She's wonderful with my kids and always taking the necessary precautions to ensure they are on the right track to getting healthy. I've called the dr on call many times in the middle of the night and someone always answers and talks me through whatever panic mode I'm in. Dealing with two kids who have allergies and asthma can be scary as well as re occurring croup and pneumonia. The front desk staff is always improving and I can tell there is a lot of love they are trying to give. I would definitely recommend the practice. read more

Everyone here at this practice is so nice and understanding. As a first time mom I have a ton of questions and the nurse practitioners that we have seen are more than happy to answer all of them as well as provide helpful advice. They are very gentle with my son as well. The office and rooms are well maintained and very clean. I will definitely continue to recommend this practice to all of my friends and family. read more

My 10 month old daughter has been seeing Dr. Haynesworth since she was born. I can't say enough good things about her. Fortunately, up until this past weekend, my daughter only needed her well-visits. Each visit the doctor was thorough and very good at explaining everything to us and answering all of our questions. As first time parents this is great! This weekend our daughter had a high fever and vomiting, and when I called the Doctor's number in the middle of the night at 2am on a Sunday morning, then again at 2pm on Sunday, the Doctor picked right up! No answering service, straight to the Doctor, which was amazing! She called in a prescription right away and gave us some advice that had our little one feeling so much better the next morning! It saved us a trip to Urgent Care! Dr. Haynesworth followed up early Monday morning to see how she was doing when she hadn't heard from us. As for the office staff, we had an issue at one point where I got a bill for every one of her well-visits, which weren't being covered by our insurance. Turns out Dr. Haynesworth wasn't listed as the Primary Care Doctor on our insurance, so they weren't covering her "out-of-network." The front office staff should have noticed this on our insurance card, so they offered to cover the fees that our insurance wasn't willing to. Luckily, I was able to argue it with our insurance company and they took care of everything. The assistants who first see you in the room to take vitals and write down any questions could be a little more personable, as well as the girl(s) who give the injections, but this isn't a reflection of the care we receive there overall. They have late office hours which is very convenient too. And a few reserved parking spots so I've never had an issue parking right in front. Unfortunately, we are moving out of the area this month and will have to find a new Pediatrician. I am very sad to be leaving Dr. Haynesworth!! I hope we can find someone just as great near our new home! read more

I wish I could rate the doctors and the office staff separately. Doctors here get 5 stars, office staff gets 1. Both doctors are excellent. Very thorough, caring, easy to talk to and the kids are comfortable with them. I like that the doctors talk directly to my girls. The nurses are good as are the staff who answer the phone to make appointments. It's always easy to get an appointment here. Front desk staff is condescending, defensive, unhelpful. They submit labs to the wrong lab, and code their insurance claims incorrectly. When it's time to get things straightened out you get a "you're on your own" from the front desk. So, if you enjoy spending all your time on the phone with your insurance company this is the doctor's office for you! read more

I hope to be able to modify this ranking, but it may not happen. We have had been told by numerous people to avoid this clinic due to the clerical side of the office. We figured we are going for the Drs. So it would t bother us. We were wrong. How hard is it to fill out a shot card? Heck do it while you give the shots. My children need the cards to attend school next week and they keep dragging their feet. It has been days and they haven't completed the cards. We will possibly stay with the clinic but if this continues we will walk away and find someone else to see our 5 If anyone wants shoot me recommendations. read more

Nurse Amanda is amazing! Great with my kid, very professional, kind and caring. The staff are friendly. They go above and beyond. Great customer service! Ashlin in medical records is very helpful and so nice. I don't mind the 45 minute drive because it's worth it. Thank you all for the great service! Ethan's mom read more

I love Bristow Pediatrics. I feel like we are frequent customers lately and I never have an issue getting a same-day appointment. The office staff has always been amazing and kind to our family. We adore Amanda and Christine who take their time to address all our concerns and truly care for my babies. I honestly don't know what I would do without all these lovely women that help me keep my family healthy. read more

They don't keep up with the appointment times, we had to wait hours for a sick visit appointment. Front desk staff is rude and unsympathetic. read more

I've had only wonderful experiences at this office. In the past, my children went to All Pediatrics, which had extremely long wait times and I was unhappy with the inconsistent care my children were getting. That being said, Bristow is clean, inviting, fast, and both doctors offer a variety of care options. I have noticed a change in the staffing, which only added to the friendly atmosphere in the office. I also want to add that their patient rooms are very convenient- as all of the equipment needed is in one room- so there is no switching rooms for scales, etc. the longest I've ever waited for a doctor to come in is 20 minutes... Which may seem like a lot but at previous facilities I've waited over an hour (and had the doctor for 5 minutes). Our children do not have special needs or allergies, but I feel very cared for at their facility. Thanks, Bristow Peds! read more

Called today for an appointment to find out we had been "discharged" from their office in late August due to a review on their facebook page. We never received their letter as I would have called to question why they didn't try to resolve the issues instead of turning away our family. Less than helpful office staff, long wait times even with appointments. If you review their facebook page, you will find others have experienced the same lack of customer service. read more

Dr Dolan she is a great doctor! Unfortunate some of the Nurses they have there, are always with bad attitude. when I called to ask for my child record It took about a week for them to print it out read more

Don't waste your time or money here. The front desk staff is rude, and I've had to wait for 30 minutes passed my scheduled time on multiple different occasions. That's also not including the time waiting for the doctor to come see us in the room. The doctors and nurses are also very cold toward both me and my baby. Not only are they cold but they also say snide remarks. Just not a good place. read more

Dr. Dolan and her team continue to go above and beyond! We have 3 children and have been patients for more than 6 years. The nursing staff is excellent and the physicians are spot on with supporting the needs of our children while educating my husband and I in understanding illnesses and treatments. We appreciate them greatly and love the early and late hours of operation. Thank you! read more

There were no other patients at the office which is odd for a pediatricians office. It was clean and the receptionist was nice. The nurse and Dr. weren't unfriendly but they were not the warm and fuzzy that I expect at a pediatricians office. Not a bad office but not a good fit for my family. I do want to add that when the Dr. looked in my infant sons ears one had some wax in it that she needed to get out to see his ear drum. She quickly took the little tool and got it out. I ended up being billed $75 for her to do that. I have never been billed by an office for such a thing and do to moving we have been to a few different offices with my older kids. I understand being billed when the cleaning involves soaking the ear and flushing it out but not a 2 second swipe of a little tool. read more

This place is going down hill fast!! The two brown haired girls in the front aren't there anymore who were more than amazing and the only one left is the blonde who looks high and doesn't know what she is doing. The nurses are great but you can tell they hate their job. Amanda the NP is nothing short of amazing but stay away from Christine Mason the other NP! I used to love this office but the second you walk into the office you don't get the cheerfully smiling people like you used to. It's actually sad. read more

Dr. Dolan is the best! So friendly and easy to talk to. She definitely has a more natural approach and is open to delayed shot schedule.

Wow, five stars!!! We had a great routine visit with our 3 year old... Dr. Dolan was very pleasant, and the staff was extremely courteous. The waiting area is adorned with a gorgeous fish tank that seems to have the entire cast of Finding Nemo, which was a good distraction for our daughter. Pleased to be a client here- read more

I used to love this office and I would rave that they were the best, but I've become disappointed the last few visits. My son had food allergy blood tests run and I called this past Monday, the nurse I love called me back and told me the results were in, but Dr had to read them. Just before 4pm, another nurse called and advised my test results were not in. Now, if my son has food allergies, wouldn't this be considered an immediate piece of knowledge any parent wants? Even when we mentioned our concern, advised we were taking our kids elsewhere, and requested records be transferred no one cared to apologize or attempted to make us reconsider. I have two of the sweetest boys and they will be seen by their name, not because they are a paycheck. I am editing because as if the food allergy problem wasn't a slap in the face, now this. I'd give them no stars if possible. We requested his medical records be sent out before my last review to his new dr. Around April 20 or so. May 4, I requested records from our new dr to bring to our specialist appointment that this office told me to see. The new dr office advised they didn't receive the records. Upon contacting this office, they told us it takes time to make copies and send out records. Fast forward to today, my new place got a call from the specialist for records-again they didn't have any. I called at 1250 pm and asked to speak to a manager or someone in charge. The receptionist took a note and advised someone would call me. I told her I'd be by at 430 pm to pick up my kids records. At almost 5pm (I overslept), I called back because no one had called me. This receptionist told me the office manager was off until Monday and she would tell Dr. Dolan again to return my call. In addition those records I had requested were not ready for pick up. Dr. Dolan called and left me a voicemail stating the records were sent out April 22 and I needed to contact the new office to see why they didn't have them. Upon contacting the office a third time, the receptionist told me the Dr left and wouldn't be back until Monday. I asked if I could pick up the records tomorrow and she told me that employee was also off until Monday. So the records would not be ready. She also advised that person was off today and when I requested the records earlier in the day to be ready for pick up, no one told me that the only person in the office that knows how to make copies was off. If the records were sent in April 22, why wasn't it mentioned to us May 4 when we called about them the first time? This office is terrible and I wouldn't recommend it to my enemies. Do your kids a favor and find a Doctors Office that will support your kids and not pass them off when their medical needs are far beyond this practice's capabilities. Clearly, they find record transferring hard and test notifications difficult, and I'd hate for your child or you to experience any of this. Bad business practice at its finest. read more

My immediate first impression was that this place looks filthy! Which is very scary as a first time mom. But I met with a nice nurse and Dr. Dolan and felt OK and was happy that they respected my wishes against rectal temperature readings....but still not totally comfortable. VERY RUSHED.... Anyways, by the time it was time for my sons first round of shots I had met Nurse practitioner Mason and I was SOLD! She handled my sons father very well, as he is very skeptical of vaccinations. SO, of course, I scheduled my sons 4 month wellness appt back with her. WELL, now a new nurse named Ingrid calls me back to get my sons STATS... I request no rectal reading AS USUAL... and she responds in agreement and proceeds to prepare her rectal thermometer... SO I REPEAT MYSELF a second time and she still responds as if she understood me... and proceeds to get his reading rectally! I am STUNNED AND CONFUSED And BEYOND UPSET now.... so my son's father chimes in, " SHE SAID DONT DO THAT!" The nerve of that woman. She then looks at ME as if we surprised her and starts saying, "Yes, I have to do this. The doctor would make me come back and do it if I didnt." If that were true I wouldnt have been coming to the place to begin with.... and maybe if my THAT particular nurse. But what made things worse was how the practice responded after we left. I received a phone call from Nurse Mason... The whole reason I stayed at the practice. And she told me that there were no notes in my sons file saying I dont permit that.... I dont believe its my job to write i the files to begin with.. So I feel verbal commonuication is GOOD ENOUGH if your practice's nurses fail to write any notes in my son's file. Anyways, then she told me I had to pay $10 to have my sons information released. I'm beyond upset cannot believe the nerve of these two women. It's very unfortunate because this is a place for children... and these women should understand parents protect their children... and wow... I just feel so cheated from this place. read more

I've been taking my four to BP since the practice began. I truly feel that we are partners in my children's health care. I have never had a problem making appointments, especially same day sick appointments. We have two insurers- so, our billing process can be complicated. The practice has worked with us to navigate this process. They use a secure text system called KLARA which makes it easy and fast to ask questions. Dr. Dolan doesn't rush to medicate. She keeps current on medical issues and has developed many relationship with specialists. They will give IV fluids to really sick kiddos saving a trip to the hospital. Everyone is kind and courteous. My four kids love the nurse practitioners, nurses, and office staff. Office policies are simple and straightforward. I'm especially appreciative of their pro-vaccination policy because, science. If you are looking to have an alternate or exempted vaccination experience, they aren't the right practice for your family. I wholeheartedly recommend this practice! read more

This office would not see my sick 4 year old because we are from out of town and it was "just" a sick visit. After some push back, they agreed to see him if we provided them with our credit card information first. No thank you. We are fully insured and provided all our insurance information upon calling. I was and still am so upset. We went to urgent care instead and he was diagnosed with the flu and ear infection. Oh and we had to go back to urgent care a couple days later with our 10 month old. They almost refused to see him because he was so young! A child that young should be seen by a pediatrician, not urgent care like this office suggested!!!!!!! I understand the office being wary because of payment problems but not seeing 2 fully insured sick children is something I will never understand! Terrible! And I will and have been telling all my local friends! read more

I have been going to Bristow Pediatrics for about a year now since Dr. Dolan visited my baby in the hospital the day after he was born. As a first time mom, I am so paranoid about everything and have a thousand questions during each visit. However, the doctors, nurses, and receptionists are always so patient, accommodating, and understanding. I am always able to get a same day appointment for emergencies, and the few times I've had weekend emergencies, Dr. Dolan calls me back right away. I usually get seen within 10-15 minutes of my appointment time and I have the doctor's full attention and patience to answer all of my questions. It is such a relief for me to have such trust in my son's pediatrician and the receptionists are always incredibly helpful and friendly. I highly recommend this office! read more

So glad we switched! Even though we were good where we were, neighborhood reviews convinced us. And both of the doctors there are awesome, talk directly to my kids and are so helpful. Love it! read more

Absolutely love Dr. Haynesworth and Dr. Dolan! We've been battling allergies, cough, strep & an ear infection all within a 4 week span and they've been amazing showing so much attention and patience with my 2 girls and my frantic, impatient phone calls. The front desk....I have to side with the other reviewers. But this review is to rave about the doctors and nurses there, not the clerks. read more

WOW what a damn joke these people are the office staff is absolutely the worst. We were seeing DR Doland when we couldn't get our son in to see the normal Doctor. Now they tell us now they will no longer see us if we don't transfer all of our sons medical needs to them. We have a PPO insurance and we can go where ever we want. This is disheartening that a business wouldn't want to gain more business. I hope they close their doors soon. read more

I wish also (as others previously stated) that I could rate the Dr's separately than their admin staff. In my 7mos experience at BP I noticed The admin staff has a high turn-over rate. One thing that remains consistent with all new hires in this position at BP, is their classless, rude, argumentative and condescending remarks. Their non-sensical policies, are an additional nuisance we could grin & bear were it not for the combative attitudes. I would like to learn to ignore the front desk staffs antics since my child is receiving excellent care from the two loving, patient, caring, experienced, attentive & competent Docs. read more

We were pretty disappointed with our last visit to Bristow Pediatrics. They gave our special needs daughter a vaccination that she did not need. This was after we asked if the VIIS had been checked. When we asked about the confusion, we could not get a response. We were told we would get a call the next day after the matter was investigated, but we never received a call. We called the following day after we were suppose to be called and the front office pushed us to the portal. We left a message there, where Dr. Dolan responded. A week later we were removed from her practice. This was very disheartening to us that our special needs daughter was not shown the care she had received in the past. We have found another doctor that is working out great for our family. read more

I am a mother to 6 kids! Ages from 5 to 13 and our family also does foster care- 2 of our 6 kids have special needs- Hands DOWN I would not take my kids to any other practice!!! We drive almost an hour from Culpeper to Bristow just to see Dr. Dolan and her staff!!! They are the most caring and compassionate team! Dr. Dolan has come in on weekends and late at night just to see one of my sick kids for us to avoid the hospital!!! I love how clean the office is, and that the Drs in the practice take their own call in the middle of the night!!! Its truly saying something that when your kids get sick they want to see their doctor who they love!!! Again could not say enough good things about this practice!!!! read more

Horrible Staff. Horrible wait time. Money Hungry. Go Somewhere else. If I could have given this office a negative score, I would have!

I'd say this office is amazing all the staff is helpful and knowledgeable. I would highly recommend them to anyone who is looking for a pediatrician. read more

I've been here for 2.5yrs and agree with the other reviews that the service continues downhill. When I started at the practice there were multiple doctors and several nurses. The doctor I bonded with had left the practice towards the end of 2018. From that point forward it has been a downhill slide. My son was incorrectly diagnosed with food allergies in 2018 rather than dealing with his eczema. That has made it incredibly difficult for daycare and now after seeing a specialist because BP did not want to retest until after a year discovered that he was incorrectly diagnosed. So sad and frustrating. I have spent the last week trying to get his 2.5yr check up scheduled and the last time I called I was on hold for 15 minutes. I called from my other phone and was told that the girl who answered was the only one working and it would be at least another 5 minutes before she could get to my call. The last 5 times I have been there the front staff is either missing or not friendly. I've also had to wait an excess of 30 minutes past my scheduled time even if I'm first thing in the morning. I don't even think I've seen the doctor in over a year. It's always a nurse or some new intern working there that comes in. It's very frustrating and have now found a new place to take our son where the staff is friendly and attentive and you meet with the doctor. I would not recommend going here for the same reason others have expressed. read more