They do the minimum i would say, never above and beyond. Dr sugassiti is great but sometimes i feel the PA rushed our questions. The wait is never that long but the check in takes longer. read more

Reviews are bad, but decided to try anyway since the doctor reviews were good and are limited in the area. I made the appointment online after much research and many pages of verifying that they were "always accepting new patients ". About a day later I got a text confirming the appointment. I called the next day to see if I could move my appointment up, but ended up on hold for 32 min before being put in the queue to go to the appointment desk.. after another 15 minutes it went to Gm. Left a message. Next day for a call, the girl states they weren't taking new patients, I said the website said otherwise, can they change it or let the manger know and true to prior reviews the girl was rude and simply stated.. "is there anything else you want?" Without a word she quickly hung up. Needless to say the reviews are true, horrible service. read more

I want to give them 0 stars. My son has been there more than one time and they said there's no record of him when I tried to make an appointment. The clerk spelled his name wrong and I corrected her, but I believe it's still in the system as such. We waited over an hr for our appointment time the last time, and we still had to wait for referrals for over 30 mins. I wouldn't recommend, very unprofessional read more

We have been visiting AAA Pediatrics for three years with no complaint. We always feel as though our children are great hand. The entire staff is great. The best pediatrician in my life. We almost always receive appointments the same day for urgent needs. Great relationship with specialists in Northern Virginia - 44 y.o. father of 2 daughters. read more

The staff is rude and unattended. You call them and they would talk to you like they are providing your food from their own pocket.

They will find a way to charge you in addition to what are they going to charge your insurance, In our case had my 2 kids taken there for their yearly preventive care visits , The Doctor forced 2 referrals on my both kids and charged us extra for the referrals ‍‍ Told the Doctor on one of the kid that we had already been to specialist and was told that our son no longer has the issue so there's no need for further check ups and that visit was 4 years ago. Since then and until August 2020 my son had been going to his regular Pediatrician no issue, But when we brought him to this genius after looking at his history he goes you need to take him to specialist , we said why oh because of his past issue told him there's no need to that. 2nd son he goes I hear something in his heartbeat which is usual with the kids his age but I like you to go see the specialist we said don't need to do that our child is fine. Few weeks later got the bill for 2 referrals, I called my insurance and did the conference call with Doctor office billing department and was told Doctor will call you, 2 weeks went by no call from Doctor but got the bill with extra late charges, I called back and asked to speak to the doctor since he didn't call me that same billing girl put me on hold for about 5 minutes and returned saying Doctor doesn't want get in middle of it.‍ I think he was probably ashamed that he got caught. Please give yourself a favor and do not go there!!! read more

I have never met such an unprofessional staff during all of my years in healthcare. Receptionists are horribly rude and obviously have anger issues. One receptionist in particular hung up on me because she couldn't get my card number right, and then hung up on me AGAIN a few weeks later when I asked her why she was so rude to patients on the phone. This is also the same individual who told my friend that her AUTISTIC son had to 'be quiet or wait outside'. It's a pediatricians office for Christ sake! I called back and requested to speak to the office manager but I instead received a call back from someone in billing that impersonated the manager. She didn't tell me she wasn't the office manager until I asked. Still waiting for a call from the real office manager three days later. This behavior is unacceptable coming from someone working in pediatrics. If this office doesn't reach out and resolve this I will be taking my children elsewhere and warning my friends/mom groups to avoid this practice at all costs! read more

Dr. Sugastti and Dr. Mesa are amazing Doctors who I am grateful to tremendously. As for their staff? Awful and rude and obviously late to work. They schedule for 8:30 appointments but As I sit here waiting at 8:40 still to be seen when the nurses are just all getting here and the doors were still locked when I arrived at 8:15. Why schedule appointments for a time when you are clearly not opening yet and I'm stuck there waiting until you are all set up and "logged in" lights getting turned on. People schedule things at certain times for a reason. If I came in the middle of the day, i would understand having to wait 10 extra minutes, but being the first appointment of the day for a immunization catch up and STILL having to wait for you to open because your staff ran late is unacceptable and I HIGHLY doubt the Doctors would be ok with that. The office manager was even late and my previous experience with her lack of customer service and etiquette and general knowledge of how to deal with a client/customer is beyond anything I have ever experienced. The doctors are legitimately the only reason why I still come to that office. I have worked in customer service for 15 years, I have consulted companies on their staff for years. It's time for a change when 80% of your online reviews are negative towards staff and perfect for the providers only. And the only good reviews that are online is obviously by the nurses themselves to improve ratings or by their friends. Which is actually considered fraud. I hope the Doctors in time adjust this staffing issue. They are incredible people as well as doctors but I don't think I have ever experienced such disregard of nurses. read more

there are useful to the kiddos that go there they are really nice the staff is nice an helpful people . i would recommend them to you and your children read more

AAA Pediatrics - Pediatricians Near Me - Woodbridge, Virginia

Hi I love to being a part of AAA pediatrics Doctor Swarski and his team is awesome my kid Faiq had been stomach problem even he was 3 years finally Doctor Swarski referred to Fairfax Inova Pediatriians so they will figure it out his problem finally he is eating and drinking no more complaining stomach pain thank you Dr. Swarski I cant thank enough MashaAllah my kid is happyI highly recommended AAA pediatrics for who's are worried about their kids. Kids are blessing don't go to unprofessional people to play with their health. read more

When I had my son 3 years ago at a different practice, we never paid for ANYTHING out of pocket as every single checkup was covered at 100%, no problems whatsoever. This time around, with the exact same insurance, AAA decided to slip in charges wherever they see fit. We have NEVER experienced anything as frustrating as this. By going to this practice you will be hit with extra hidden charges that they tack on at leisure and then blame you for not reading your insurance coverage even when they know full well it's their own policy. They will pretend to work with you and send you rejections by mail or tell you they can work with you and then send you in the exact bill multiple times. 1) My daughter was born on a weekday and the release is on a Friday, the person on the phone made an appointment for me on a Saturday. AT NO POINT did she inform me that there's a charge for a weekend visit. Upon receipt of my Explanation of Benefits from the insurance company stating this charge which the insurance company was as dumbfounded and surprised as I was, we did a conference call with the "billing department" which really is just a lethargic and extremely apathetic female sitting somewhere in the building (I forgot her name so I'll just say Jane Doe), the insurance agent explained that this potential charge should have been explained to the patient BEFORE coming in. Over the course of this 20 minute conversation, Jane lacked all interest and repeated this phrase over and over "it is the patient's responsibility to know what is included in their insurance." Jane finally said OK she'll review this and have her boss or someone else make a decision....then a week or two later I received a letter saying my appeal was rejected (of course). This charge was supposedly reverse, but when I went in a few weeks later, the front desk said it was not...just great. 2) We took my daughter in for a checkup, they asked if there are any concerns. I mentioned the whiteness on her tongue, which turned out to be milk, but they wrote a prescription for thrash and BAM another charged...So Jane tell me "it is the patient's responsibility to know what is included in their insurance." So where does it outline in the insurance that a Saturday visit will incur an extra charge? AND where does it outline that if you asked a question during the baby's checkup that is apparently "outside the scope of a checkup" that you'll get charge. Finally, where does it outline what the scope is for a checkup and what questions you can and can't ask? Certainly sounds to me like this is their own practice's policies, which they vehemently deny. I finally conducted a face to face meeting with Jane and for the next 20 minutes I tried to get her to realize that I'm now put in a position of HOW AM I SUPPOSE TO KNOW WHAT YOUR PRACTICE CHARGES? Of course she tell me "it is the patient's responsibility to know what is included in their insurance." 3) now I have this fear in my heart that everything I do and say will be charged. So for the next checkup, I literally prefaced everything I asked the practitioner with "don't answer me if I will get charged for it." So after the checkup she ASSURED me that I will not be charged...then I get a bill. So I called and it was and it was a piece of paper that the exact same practitioner asked me to get and sign! So now I'm being lied to as well. I tried to address this with Jane and you guess it! She tell me "it is the patient's responsibility to know what is included in their insurance." Apparently you have know the price of every piece of paper you sign and discredit what this practice tell you. Basically, if you have excellent insurance that covers everything at 100%, they WILL still find ways to make money off of you. When you ask them what you can and cannot ask, they will say ask everything, and then charge you. When you try to appeal to them, they will pretend to care and do nothing to correct the situation. When you want to cover your own butt and not be charged, they will lie to you and send the bill for it. read more

I have been coming here since I first moved to Virginia as an eight year old, even though the doctor has changed O don't feel as if the quality has. My whole family has gone here and I won't hesitate to take my child here either. read more

AAA Pediatrics was very attentive and professional, Love Dr. Meza and Dr. Sugastti. The staff was friendly and courteous

horrible experience, I took my son for a consultation they told me they accepted my insurance then it was not accepted and they are charging me 500 dollars just for a consultation read more

Hi have been a patience of this office for the last 4 years since my daughter was born. I really love the staff since they have been the same for the longest . The Dr is very friendly knowledgable , and he is kind to my children while on a medical visit he make sure to explain the reason why some test are done and he does call back with the information and he either recommends a follow up or not. l have always been very impressed and thankful that I have found such a good pediatrician for my children. The office currently move to a bigger facility which is conveniently located closed to Potomac/Sentara hospital but the excellent customer Sevices still remains the same from the staff and the doctors in his office read more

Came back a year later for another checkup and this experience was a complete 180 from the previous. Dr. Sugastti was very efficient and made sure all the questions I had were answered. AAA Pediatrics took their patients' concerns into consideration and made changes to improve. read more

Worst experience of my life. The staff is so disrespectful and rude with horrible attitudes. Worst doctors office ever. They misdiagnosed my daughter TWICE! My daughter just suffered with an ear infection for months because the doctor told me she was digging in her ears because of allergies and dry skin. After getting a second opinion, my daughter had an extremely bad ear infection and the doctor said she has no idea how AAA Pediatrics even missed it. On top of that I told them I felt something was wrong with my daughters legs and they told me she was just lazy. Months later I'm getting blood work because something actually is wrong with the muscles in her leg. Once again... my daughter suffered because they were too lazy to care. I'm disgusted with this place. Oh did I add that when I went to get blood work at 4:20pm she said she couldn't do it because she's off at 4:30pm and had plans? Yeah take your kids somewhere else because this office will literally leave your kids to die. read more

It has been always a pleasure visiting Dr. Sugastti and his staff. Professional and knowledgeable. Always appreciate his advise.