My attempts to cancel my contract with Brinks and ensure it is not renewed have been an absolute nightmare. I've submitted a complaint with the Better Business Bureau, and since February have attempted calling Brinks dozens of times to cancel. I have been transferred, have had my calls dropped, and have been placed on hold for hours. Update: I was eventually able speak with someone on the phone to cancel my contract without an automatic renewal. read more

I purchased a Brink's Home Security alarm service almost a year ago. On numerous occasions, the alarm has gone off while I was attempting to enter my passcode, yet I never received a call from Brink's, except for one recent instance. I recently contacted customer service to ask why I was not receiving calls when the alarm was triggered and was told that my system was being monitored. Shortly afterward, I finally received a call regarding an alarm event. In the past, I had service with ADT, and they consistently contacted me whenever the alarm was activated. Based on my experience, Brink's does not appear to be monitoring customers' homes as agreed. I do not plan to use Brink's again once my contract ends. read more

I highly suggest not using this company as they have the worst hospitality of any company i have used. Their people have no authority to resolve anything. Choose another alarm company I am filing this complaint because Brinks Home has failed to provide the life-safety monitoring service that I contracted for and has repeatedly failed to correct the problem. I originally had an Alarm.com security system through another provider. When that company went out of business, I contacted Alarm.com for recommendations and was provided with several authorized dealers in my area. Brinks Home was the first company to respond, so I chose them. My existing Alarm.com system was already installed and working. Brinks simply took over the monitoring service and installed one additional device--a monitored smoke detector. This was especially important to me because my home has previously experienced a fire, and I wanted the peace of mind that a properly functioning monitored smoke detector would immediately notify the fire department in the event of another emergency. Within days of installation, the newly installed smoke detector began malfunctioning. The alarm panel repeatedly beeped, and I could not silence it. After contacting Brinks, technical support remotely silenced the panel but did not resolve the underlying problem. I was then instructed to replace the batteries in a smoke detector that had been installed only a few days earlier. Although I followed those instructions, the detector began malfunctioning again just hours later. Since then, I have scheduled two separate service appointments to have the issue repaired. On both occasions, I rearranged my schedule and took time away from work to be home for the technician. Brinks canceled both appointments, leaving the problem unresolved. Each time I have contacted customer service, I have experienced lengthy hold times, multiple transfers, and representatives who were unable to provide a solution. When I attempted to cancel my service because Brinks has not provided a functioning monitored fire alarm system, I was told I might have to pay cancellation fees or was offered discounts instead of having the issue resolved. After three weeks, I still do not have confidence that the monitored smoke detector is functioning properly. This is not simply an inconvenience. A monitored smoke detector is a life-safety device, and I believe Brinks has failed to meet its responsibility to provide the reliable service it contracted to provide. I have made every reasonable effort to allow Brinks to correct this problem. Instead, I have experienced repeated cancellations, poor communication, and no meaningful resolution. I have completely lost confidence in Brinks Home's ability to provide dependable monitoring or customer service. I am requesting the following resolution: * Immediate cancellation of my Brinks Home agreement. * A complete waiver of any cancellation or early termination fees. * A refund of the charges I have paid for a service that has not been properly provided. * Written confirmation that my account has been closed and that I have no further financial obligation to Brinks Home. I am not seeking anything beyond a fair resolution. I simply want to end my relationship with a company that has failed to deliver the service it promised and move to a provider that can provide reliable monitored fire protection for my home. read more

Brinks does not take responsibility their equipment for new customers. I moved into my house and the brink system was already pre-installed. The doorbell camera is constantly dropping off the Network. The other camera outside of the home takes forever to load and I purchased a wifi extender per their suggestion. When I asked them to replace the damage camera I was told i was responsible for it. i asked very clear questions: I just want to make sure I am to understand this correctly. I am responsible for repairing/replacing an old doorbell camera that was damaged prior to opening my brinks account? Just to be clear. Brink is okay with activating damage property? That was pre-install prior to my move in? Tia the agent say Yes we are. Needless to say. They just lost a customer. In the pic you will see me on hold to speak with Brinks. read more

It is almost impossible to cancel service with this company. They will say just about anything to get you to sign on again. I was told that I needed new equipment in order for my service to work properly. I was told that if it did not work properly I could cancel within 30 days and they would pick up the equipment, no questions asked. I was also told that I would be refunded the charges from the previous month and I was not. It is difficult to trust the security of my family with the company that lies. read more

In May, 2024, we informed your customer team that we would not be living in our house after June 5, 2024, and your customer service team kept us on auto-pay, ignoring our directive. Your customer service team now says that we didn't specifically ever say to "cancel" our service, and to cancel now, customer service says we already paid for 6 more months of service through Jan 2026 and we don't get that money back EVEN THOUGH WE HAVE NOT LIVED IN THAT HOUSE FOR OVER A YEAR. to: William Niles, CEO of Brinks Home, and Veronica Moturi, Sr. VP Customer Experience: How do you expect to maintain customers with service so poor, and no customer "care" to be found? What are you doing to improve a 1.2 / 5.0 star rating, in which "1" is the lowest rating allowed? In multiple markets across the country? read more

We originally started out with ADT as our security company. Great Company. A year into ADT services, we had a "gentleman" come impersonating an ADT employee I let him in and took him to the bill payer of the house. Turns out the is a Brinks salesman. He proceeds to tell the bill payer whatever she wanted to hear, cheaper easier to use, and all around better than ADT so we purchased their services and equipment. Was more expensive more confusing and nowhere near as advanced as ADT. Was a total bait and switch and when we tried to back out of the contract they said we'd have to pay $5000 dollars to get out of the contract. Then they jacked the home visit prices to over $200 for just a site visit before anything gets done. Now 5 years later we have a barely functioning system that we can't afford to fix because the prices are astronomical and they wouldn't even fix our doorbell when they shorted the wires while installing their subpar doorbell cam read more

"Disabled Veteran Warns Against Brinks Home Security" As a disabled veteran, I never expected a home security company to injure me, damage my credit, and then blame me for their mistakes -- but that's exactly what happened with Brinks. Their equipment physically injured me. Their "repair" made the problem worse. They refused to fix it unless I signed a new contract. When I canceled, they kept billing me and later reported me as delinquent. They even falsified my termination paperwork, making it look like I canceled months later than I actually did. Brinks' practices are deceptive and predatory. I've moved on to SSD Alarm, who treat customers with respect. Save yourself the stress, money, and damage to your credit: Do NOT choose Brinks Home Security. read more

In January 2023, I was scammed by Brinks home security (Skyline). I was previously a satisfied ADT customer. Someone called me saying they were from ADT and needed to upgrade my system to a newer 5G system because mine was old. My phone's caller ID said "ADT" which is the only reason I answered the call. A man came to my house with an ADT badge with his picture on it. Once in my home, he said ADT was going out of business and was being taken over by Brinks security. He conned me into signing a new contract with Brinks with lies and false representation. It was a very long contract that he had me sign on an ipad that I could not read through. He said it was for the new upgraded panel. After, I was being charged through Brinks and ADT still. ADT informed me they didn't know who he was and that none of what he said was true. For the last 2 and a half years Brinks has refused to allow me to cancel my contract, stating I would be charged for a full 5 year contract regardless. The person who misrepresented themselves as ADT cut my ADT wires, took my previous 2 cameras from them, gave me one that he had on him and said they would be sending me another one. They have NEVER sent a second camera. This is a breach of their contract. My security system has not been functioning since May 13, 2025. They still have not sent a technician to fix it and said they cannot till September. However, they continue to charge me for a non functioning system. They will not cancel my service despite numerous requests. I have paid my balance in full and they still will not allow me to cancel even though I know I am no longer under contract. My contact information was obtained by Brinks (Skyline) illegally. Brinks used this stolen information to find and scam me: https://www.atlantanewsfirst.com/2025/01/22/bitter-court-battle-unfolding-between-adt-vs-skyline-security-management/ I am on the national do not call registry. That is how I know they obtained my contact information illegally. https://www.securityinfowatch.com/integrators/article/55092084/legal-brief-insider-theft-leads-to-customer-poaching They have been sued by other ADT customers for the same reason: https://www.atlantanewsfirst.com/2024/04/09/alleged-home-security-bait-and-switches-popping-up-after-anf-investigations/ https://www.scribd.com/document/818609329/Lawsuit https://www.scribd.com/document/818609597/Skyline-Response-to-Complaint-May-25th I have not felt safe in my home since 2023 and do not feel safe with a camera placed in my home by a scammer. Please read their reviews. Why would you trust your safety such fraudulent people?? They have the worst rating possible and only care about taking your $ any way possible. Even by lying and scamming. Legit companies would not need to do this. I am still paying each month for something that doesn't even work and they refuse to come and fix it or give me a credit until it is fixed!! I have spent countless hours trying every way to fix it on my own unsuccessfully and they don't care. As long as they are taking your $ that's all they care about!!! read more

Brinks Home - I am still paying each month for something that doesn't even work and they refuse to come and fix it! - Home Automation Near Me - Dallas, Texas

I attempted to call Brinks to cancel the service & was met with a combative representative that claims we have renewed our contract and are bound to it until 2028! They claim we not only renewed the contact once, but twice! We have no record of this in email or anywhere else. I just got off the phone with a combative Brinks representative named "Jerrisha" (who refused to give us her full name! ) supposedly based in Dallas. She claims that my 83 year old mother clicked something online (which she would never do!) which legally binds her to a contract for 3 years (in excess of $2500.00!) & that we must pay this immediately if we want to terminate the "service." The contract that we have onhand ended 2 years ago. It's unlikely my Mom clicked anything online, and I can't find any record of it. If this somehow happened, it was perpetrated in an underhanded and dishonest way and she was confused. Either way it's unethical. The service has been unreliable for 2 years (with emergency services being dispatched for no reason in the middle of the night multiple times). I had a suspicion we were working with a crooked company for quite some time now, but this latest interaction exceeds the disappointment I was expecting in ways that have my head spinning. We are speaking with our family attorney on how to pursue this since the representative from Brinks refused to clarify any dates or proof of the extension of the so-called contract. We are now receiving messages daily attempting to repair the defective system and / or insisting that we must pay $2500.00 to terminate the "contract" we have no record of. Even if a mistake did happen (unlikely) I don't believe a contract can be legally binding without terms, a verified signature, and a date. Both parties should have clear copies. I believe this is an attempt to extort my elderly mother and my family. Shameful to say the least. My advice is: avoid Brinks Corporation & any vendors that peddle Brinks products / services. It's a classic bait & switch operation that only exists by locking people into long & expensive contracts, then handing the account over to an esoteric corporate entity that arbitrarily "extends" the said "contract" multiple times without consent or clarity: dishonestly tricking customers & taking advantage of elderly people. If a local company vends a product such as the Brinks system: they must be held accountable too. Everyone please be aware. read more

I ended up sending a report to the Attorney General's office for New York State. With a copy of the check cashed and the letter received. The company ended up sending me a letter saying as a gratuity and under good faith they would cancel out my standing balance. This was like in March or April. I would never use Brinks Home Security ever again. But a quick tip for anyone who wants to cancel I finally just said I was moving. I asked the kid what do I have to say to get out of this contract? He said you have to call back and say you're moving. I said I was moving and they said well we can put this security system in your new place. I said no it's an apartment and it has security already. So finally they canceled it but not until they sent me more bills saying I've still owed them money. That's when I decided to send it to the New York State Attorney General's office. They straightened it out for me thank goodness for Leticia James!! read more

Heartless company about sums it up. My father died and at that time his bank accounts were closed. When I went to make payment to continue the service until the house could be sold they told me there was a $25 charge due to them attempting to take payment and being rejected. I called and explained situation and they refused to remove fee. While this is not a lot of money it's the principle. Really heartless of you brinks. No customer service or understanding at all. Customer number 705634467. And now there's a five dollar charge for a late fee for the $25 charge for the payment being rejected. I did attempt to speak to a manager in customer service and they went and talk to the manager supervisor and they refused to adjust the payment. read more

Brinks Home - Home Automation Near Me - Dallas, Texas

I called Brinks Security today for an issue with my alarm. David Washington assisted me and was courteous, a good listener and attempted to walk me through fixing the issue. He ultimately had to set up an appointment for me to get more indepth assistance. I appreciate that he took time and had patience today. Good job David Washington. read more

I have had issues with this system for almost the entire time I had it. $$$$$ for no service and a system that has worked about 6 months combined out of the entire time I've had it. You can't reach any management ever, you only get scripted responses from customer care. They just want your money and provide no service. Yes, service can come put the system back online but within days its back down again. They now want $211 more to cancel the account. Just unbelievable. read more

We have been attempting to have a Brinks Home Security system fully installed at our cabin and barn in Arkansas since October 2024, and after eight months of delays, broken promises, and poor communication, we are still without a completed installation. Timeline of Issues: October 2024 - first call placed to Brinks Home security to have security system installed on our Arkansas cabin and barn. November 2024 - first on-site visit and install in the barn. Wrong equipment was delivered for installation in the cabin. January 2025 - set appointment for install on the cabin April 8, 2025 - second on site visit. No equipment was delivered or on hand with the technician. Technician gave detailed information to Brinks about equipment that was needed, and another installation appointment would be required. April 10, 2025 - followed up with Brinks numerous times after not hearing back from them regarding the installation appointment. Order was not in the system for the cabin install and no notes could be found. April 2025 first complaint filed with the Better Business Bureau April 12, 2025 - was contacted by Ricky Ashley from the Brinks Executive Response Team in Dallas, Texas. He assured me that he would look into the matter and have somebody reach out to me immediately. April 14, 2025 - received a text from Bruce, Arkansas sales manager, at 6:15 PM asking if I was available. April 15, 2025 - called Bruce back first thing in the morning and told him I was available all day and gave him my cell number April 17, 2025 - never heard back from Bruce and called Ricky Ashley to inform him. April 18, 2025 - got a return call from Bruce. He had no information regarding the situation and had to inform him of our status and was told that he would look into it immediately. April 25, 2025 - sent an email to Ricky Ashley saying I'd had no follow up from Bruce. No response from Ricky. May 2, 2025 - called Ricky Ashley on the phone and told him that I have had no resolution through Bruce. He told me he would get right on it and get it resolved. May 7, 2025 - no word from Ricky so I called him. Spoke to him and he was again surprised. Requested a copy of my contracts to see what my options were for canceling all services. He asked for one more chance and I agreed. May 23, 2025 still no word from Ricky Ashley. Filed a second complaint with the Better Business Bureau read more

Update to previous post... I called once again earlier today to attempt to cancel service and was told that I would have to pay the remaining 31 months on my "contract". Mind you, I have no evidence of aforementioned contract (either on paper or via email) and was told that it would take "up to 7 business days" for me to receive said contract via email. Everything is digital now, so if there really was a contract it should be readily available. The fact that I have to wait over a week for evidence of said contract appears extremely shady and suspicious. Furthermore, I noticed there was MULTIPLE comments on yelp, google, and better business bureau from individuals complaining of the exact same issue (trying to cancel service and being informed of a "contract" that they were not made aware of), so I know this is not an isolated issue. In addition, I SPECIFICALLY asked the salesperson when I signed up for service if a contract was involved because I did not want to be tied to a contract and was told no and that I could cancel at any time. This is deplorable business practice from Brinks. I have never been more disgusted and disappointed with a company in my life. read more

For those of you interested in a home security system, whatever you do STAY AWAY FROM BRINKS AT ALL COSTS. I don't know how they did it, but they got us roped into a FIVE-year contract a couple years ago, which was news to us when we called to cancel last week. I have the documents from when they came to the door to switch out our service from ADT. There is NO contract. They emailed it to us the other day (because I didn't have it) and it was the first time I'd seen it. Sure enough, says we signed off on a five-year contract, which I would never do for any service. To get out of it we just had to cough up $1,400. Please pass this on! If you look up Brinks online you will see pages and pages of lawsuits, personal and class-action, as well as thousands upon thousands of complaints about contracts people didn't know about. I usually do my due diligence for everything. This was a hard lesson. I f*cked up but I'll never do that again! Don't let it happen to you either! read more

The installation of the system was done professionally and on time. My issues are with the technical support / phone support. Numerous calls regarding the the same technical issue I was having have gone unresolved with promises to have someone contact me to schedule a visit. No such event has happens. I have been on hold for over and hour after a representative told me " let me look into your account". He placed me on hold and never came back. 45 minutes later - they hung up on me. Terrible customer service read more

Here we go again!! Just got this voicemail. Another disappointment.... "Hi this is brinks home security this call is for your alarm service appointment due to unforeseen circumstances the technician will not be able to come for the service on the 23rd unfortunately this appointment will have to be rescheduled please call us at your earliest convenience and we will offer you the next be available for Brinks home at 1-800-447-9239 thank you for vour time..." read more

Holy Crap! This company seriously sucks ass. DO NOT GET SERVICE WITH BRINKS. YOU WILL REGRET IT! We had service with Protect America and loved it. Never had an issue. Then Brinks buys their company and it has been all down hill from there. Faulty system connection for over a month now and trying to get a hold of a live human being to fix it is impossible. This is bad because if there is a break in they won't even know it. And they have THE WORST customer service. SEE PIC: Radio not responding means the main panel controlling our security system isn't even connected to their main headquarters so if there was a break in they wouldn't even know. Been like this for a month now. Can't fix it because can't get a hold of anyone. Called to reset our system and I was on hold WAIT FOR IT...DRUM ROLL...three and a half hours! Seriously? After the first 50 minute hold an Indian lady answers the phone and then hangs up on me. I was like wtf? I honestly think she was on drugs when she answered. I couldn't understand what she said. I called a second time and another 1 hour wait and another Indian guy answers the phone, terrible English and asks me if I wanted help. Like are you for real? Why the hell do you think I'm calling? He asks me if I need a technician? That's why I pushed 4 you moron. Then he puts me on hold again for another hour and half to get to a technician. I used their texting service and got a response that they are too busy to respond to me. Damn! Hopefully I never get robbed in my home and then need help. I would be better off calling a pizza delivery guy. At least someone would be at my house within 30 minutes! They have a very strict cancellation policy where you are locked in for 2 or 3 years. They will also try and lie to you and say you have a longer contract then what you actually had with your previous company. Don't let them lie to you like that. Hope you saved your contract from your previous company. This is a really shady company. Luckily we are near the end of our contract. DEFINITELY NOT RENEWING WITH THESE CLOWNS! AVOID THEM LIKE YOU WOULD CANCER. GO WITH ADT You will never be able to get in touch with someone. I think they outsource their customer service based on the accents of the reps. Nothing personal and I have multiethnic friends but when it comes to my families safety I want to communicate with a person that I can understand quickly and efficiently. But this always happens when a bigger company buys a smaller one. Customer service goes WAY DOWN. They outsource to put more dollars in their own pockets. The hell with you or your families safety. I think I have a better chance of getting in touch with Extraterrestrials from outer space before I get in touch with someone from here. NEVER USE BRINKS. Even their customer reviews are just average. 3.5 out of 5. That's ok for a hole in the wall restaurant but not your home security. Especially with what's going on in the nation now. All the mayhem. Your home needs firm security. Brinks cannot give that. They say they have JD #1 customer service ranking? ROFL X 100000000000000000000000000 Lolololololol. I now have 8 pack abs Who needs stand up comedy when you have Brinks! Taking all bets on how long they take to send me a CUT and PASTE email response they send to everyone! "We are so sorry you are experiencing this. Brinks strives to give you the best... Sincerely Daniella or Juana. read more

See all

Brinks told my 90 year old grandmother that the battery in her system needed to be replaced in September 2023 and that it is fine to do it herself. When she did as they instructed, it cut the connection from her system to the Brinks alert system. She has been trying to get Brinks to come out to reconnect it since September and has made $224 in payments during this time. 4 appointments scheduled, 4 no shows by Brinks. My 90 year old grandmother has been without service (but still paying) for 6 months and they continue to drag their feet. When I call to assist her, each call I'm informed about new hoops I have to jump through to help. Record any call you have with them. They lie, drag their feet and delay responses in the hopes you get tired of pursuing them for the service they refuse to deliver. read more

I was interested in Brinks security service. They asked me If they could pull my credit an I said no. They replied that they only pulled a soft inquiry and it's wouldn't effect my credit. I received a letter in the mail today. My credit had 2 hard credits pulled on it by TransUnion and Equifax. I did give them permission to pull a soft credit report which they said wouldn't effect my credit at all. My credit went down a good bit! I called and asked them if they wanted to make it good and the manager said they were not able to. This is a lie because I worked in a Credit Union and I know that you can. If they aren't honest about that, how honest are they about the equipment and service? read more

Brinks is a terrible security system. It is significantly overpriced for what it is, but the worst part is the customer experience. After calling to cancel service over a month ago, they kept the service going for an additional month and billed me for it, even though I cancelled it and didn't want it. When I refused to pay the bill for service I had already cancelled, I was told I had to pay it or it would impact my credit score. Please steer clear of fraudulent businesses like this one. read more

The entire Brinks company is predatory in nature. They lock you into YEARS long terms without your knowledge and state they can do it because a contract, which they will never provide you as they are verbal and you have to subpoena the phone calls, states there's nothing in there that says they CAN'T do it. The equipment fails and they want you to continuously pay to get new equipment without any benefit to the client. My service technician had to CALL THEM to update the system, which isn't done automatically and clients would never know they'd have to do it. BUYER BEWARE. This company is incredibly predatory and should be ashamed of themselves. read more

Utterly useless company. They've changed my app so now I have to log in to Alarm.com - I forgot my username and password. Now it says login with Single Sign ON (SSO) whatever that means. Incredibly stupid for a large corporation - going to RING or some other home security. I may even sue this company. read more

Brinks Home - Horrible Brink app - suddenly this appears - total and complete knuckleheads. - Home Automation Near Me - Dallas, Texas

Terrible terrible..... hang up the phone or run away. Check BBB. They have a multitude of bad reviews. I hate this business! read more

Do NOT sign up with Brinks Security monitoring. Even if you sell your home and no longer have a security system, they will force you to pay your contract out. It is ridiculous and they will never get repeat customers this way. read more

I recently left a review that you acted as you wanted me to email you and when I did, you never responded. This company is an absolute joke. If you want reliable monitoring service, this is NOT the company to go with. They didn't even contact authorities when my monitor was ripped off the wall during my home invasion. Ridiculous!!! DO NOT USE THEM!!! read more

Brinks Home - Emergency alarm panel - Home Automation Near Me - Dallas, Texas

My parents have been brinks home customer for nearly 2 years. When they installed the system my parents brought up the concern that given that they travel a lot, false alarm would potentially be a huge issue. They were promised that false alarm is pretty much "nonexistent" and extremely "rare" with Brink's good system. Well not the case t all....While my parents were away (cruise, outside of country, no cellular service), false alarms occurred at a crazy rate of at least 6+ times (with multiple times a day on one occasion). The result is, my parents got charged for $2k+ from the police department. Parents called to get alarm report so we can discuss with police department, they were promised a false alarm report within 3 business days now 7 days had gone by we do not see any report. I called in their customer service (after being on hold of course for eternity) to try to see if there is a solution, but was told the "solution" is to make sure someone (aka get more people enrolled as"emergency backups") to answer the calls in case of false alarms. I'm puzzled by this: aren't these frequent false alarms caused by their equipment error/faulty system to begin with? Instead of being accountable for their system issue and do a root cause analysis, solution is "too bad, you need to better cope with those false alarms????" This is like building a house for someone to live in, but instead of building a quality house, try to sell to customers good ambulance support so that you can be rescued in case of a collapsed house‍!!!??? Worst part, now parents have to deal with buyout of their contact or they pretty much need to cancel all cruises and international traveling during the remaining months of their contract to avoid another police bill. Actually probably need to cancel any flight longer than 2 hrs in case they could not be reached during these flights in case of false alarms. To be honest, we arepretty frustrated and disappointed at this poor quality of after-sale customer care. Would try to avoid at all cost. read more

If this business is just a one-off of Brinks Security, I apologize. I bought a house and assumed the previous owner's Brinks account. I've called over and over and over trying to get information on the equipment, updating the account to ME, changing PINs, getting instructions, etc. Each phone call lasted a minimum of 1.5 hours and a maximum of 3 hours (those times include enormous wait times). Because I couldn't get help, I tried to CANCEL the account. It would cost me over $800 to cancel. I finally got the account set up and a way to set and disable the alarms, but now I can't even get the account in my name. Go to ADT, or anywhere else, but do not use Brinks. What a waste. read more

So its possible that I'm being petty but here is my experience. I switched to Brinks from ADT due to independent reasons but I called and signed the deal and put a card on file to bill as I had to, to get the equipment. Been using the system like normal till I started getting collection calls due to non payment. When I asked why are they not using my card on file as I have payment history they just said there is no card on file those are just invoices. So my advice is to check and double check and triple check to override human error and stupidity. Other than that its fine. read more

The worst security company in existence. They lie about their contracts, customer service is non existent and their equipment is very low quality when it actually works. Don't walk but run from this company!!! read more

I cancelled this service because of the quality and issues I had with my alarm system. This is the worst experience I've ever had. The fact that they state I'm not going to send you a copy of the contract because I won't agree to a settlement that I never agreed to renew. They are crazy ass hell. I didn't like the fact that they only gave you an option to choose 3 years. Don't ever sign up for there services. read more

Installed our system and broke within 24 hours. Schedule a repair technician and given a 3 hour window. Waited and after 3 and a half hours called customer service. After being on hold for 20+ minutes got a representative. They said they were sorry and would have to reschedule. I said common curtousy would have been to give me a call. They SUCK! read more

For a professional organization, Brinks Home is surely behaving like a clingy and desperate ex. I had their service for 10+ years. The price almost doubled to $35 so I called to negotiate a lower rate. I was told I had the best rate and nothing could be done for me. At this point I decided to cancel and go with a competitor. Brinks cancellation policy requires a whole month for the cancellation to "complete" and I get charged for the whole time that I am not even using their service at this point. I would understand the billing cycle but it is unacceptable that Brinks is using my final weeks as their customer to swindle my account with unused charges. To make matters worse, I have been getting offers to stay with them ranging from $29.99 all the way down to $14.99 in their latest and most desperate attempt. To sweeten the deal, I'm being offered a camera too. I would consider this too little, too late. I am already subscribed with another provider so let me go Brinks and let's move on. Had you cared about our professional relationship, you would have offered me these rates when there was a chance. Goodbye Brinks Home read more

I placed an order for 2 sensors and 3 magnets on 12/22/23 and billed for the sensors. 3 months & 4 days later, no sensors. I called customer service 8 times & all have tried to figure out why my order was never sent although I have 4 UPS tracking numbers. I also contacted UPS and they have not received the product to ship on all tracking numbers. Since I explained to 8 different representatives, one person said she'll be my contact so I don't have to explain the whole debacle mess again and will call me back with an update. This is now a week later and no sensors, no callback or follow up. The 5th representative tried to figure out why Brinks did not ship the order and concluded they were out of the magnets so they held the order of the sensors. He put in another order for the sensors only and put a rush & explained there will be a charge of $20.90 to expedite but will have billing reverse the charges. I was billed on my next statement and called again. Fortunately the 8th representative spoke to his manager and credited my account and called w/i 2 hours to confirm. He also emailed my supposedly direct contact to update me the status of my order. All Representatives tried to help but none of them could help figure out why the order is not sent. No sensors, no follow up till this day. I will never renew the contract or recommend Brinks to anyone. Technical support team is great and always helps to solve any issues so that's a plus to the company. Why is Brinks so dishonest about the sensors and bills the customer when the product not shipped or received. This is so frustrating and I'm so disappointed and angry. How difficult is it to find out the status of 2 small sensors. read more

Update; For those canceling their service, please review your contract. Section 8 said you are responsible for 80% of the buy out amount. Please do the correct math cause brinks is charging me $100 dollars extra with no documentation. Here is another photo of on the phone waiting for a supervisor for 39 minutes before I got frustrated and hung up. Sheesh. Super long wait times. I've called twice and each time I been on hold for 2 hours. I haven't even gotten anyone yet. Can someone from Brinks please call me so I can cancel this service? read more

Brinks Home - Excessive customer wait times for a 1 minute and 3 second second conversation. - Home Automation Near Me - Dallas, Texas

We moved out of CA in June, 2022. We had a hard time cancelling Brinks Home Security. After repeated phone contact we made an additional final payment and sent in the cancellation letter in May, 2022. We started getting collection letters in March, 2024 in FL from Zion Debt Holding in UT. We called Brinks and they said our acct was inactive and the debt had been sold. We had previously called Zion and we were told to call Brinks. We have disputed the debt and advise anyone to take care when dealing with Brinks Home Security read more

PSA.... DO NOT use them unless you wanna pay thousands of dollars for equipment you can no longer use once your not roped into a contract. We were roped into a longer contract and didn't even know it. We had called in during COVID to lower our bill due to not havin an income when everything was shut down. Little did we know that they were extending our contract while BARELY lowering our bill. Not to mention, with all the fees they've tacked on over the past few years our monthly payment was more than before. Now our contract is done and we can't even use our equipment . Spend ur money with Ring or Feit that allow you to monitor your home without a monthly payment. Brinks is a CON company that has scammed us from day 1. read more

Brinks is the worst. They kept increasing my bill for the same old system, when I called to see about upgrading, they want to charge me $2000 for "free" upgrades to get me to stay on as a customer as well as increasing my rate by $20, and locking me into a two-year contract. It took me almost an hour of telling them no repeatedly to get them to cancel my service. Then to add insult to injury, I'm still being charged. never ever go with this company read more