Brought my teenaged son here to get his learner's permit. We arrived 30 minutes before opening on…read moreSaturday morning and the line was already all the way down the strip mall front, socially distanced. There was an employee outside the door checking people in, getting their documents together and generally facilitating a quick processing of everyone in the line. She was friendly, easy to understand and generally awesome. Because of Covid, I was not allowed to enter the building with my son, so I was a little worried that things would not go smoothly and with trepidation, I went to wait in my car. 20 minutes later he returned having taken (and passed!) his exam, holding his permit and my credit card. It was a good experience overall and I appreciate the professionalism and organization of this PennDOT office.

This was the longest wait I have ever spent in a licensing center in my life. I lived in several…read morestates and never had an experience like this. 5 hour wait for a 5 min visit. Unbelievable! I will say the staff was friendly and patient considering the volume of people they serviced but the process needs to evaluated. I pray to never have the need to visit a license center again in PA

Brought my son here for a driver's permit then later for a driver's license. The process was pretty…read moreseamless with making an appointment. He passed both with flying colors. Now, he is partially on the road. There is plenty of parking however the parking lot is very busy with cars and people constantly coming in and out. The staff can be helpful most of the time. A lot of items can be done by using Kiosk as well. Proud Moment ~Congratulations Son

This location for MVA is terrible. If you are new to Maryland and you are there to do everything…read morethat you need in one visit this is not the location to go to. They are not helpful, they make it harder, it's hard to hear them through the glass because there's music playing that's very loud and the number of people at this location was insane. I had an appointment and I still waited 45 minutes before my number was called and I was there on time. And then I had to go to another queue for other things to be accomplished and because the MVA system that I had made my appointment with didn't tell me that I needed additional paperwork filled out I then had to fill it out standing up in the back of the center and then figure out how to be added back into the queue to be called again. Then I waited another 45 minutes for them to tell me additional information that I didn't know and wasn't aware of to begin with. The MVA website is lacking too but the personnel at this location generally was terrible. The next time I need to go to an MVA location it will not be this one ever again. The runaround that I received here was terrible, the misinformation that I received when I came back to get my registration taken care of at a kiosk after I had completed my state inspection was wrong. I wasted a trip, I wasted time, valuable time. I don't recommend going to this location for anything you need to do regarding registering your car, getting a driver's license, taking care of your title, or anything else. There are much better locations to go to outside of this Baltimore City location.

I delayed renewing my license and obtaining my Real ID because of the stories I heard about people…read morewaiting in long, slow-moving lines and not having the correct identification for a Real ID. I knew not to go on Monday because the PA DOT Driver's License Center in Enola is closed. It gets hectic on Thursday, Friday, and weekends. I opted for today, a Wednesday. I was in and out within one hour, thanks to Craig, who processed my Real ID documents, and Stacey, the photo lady.

So here's the facts: I entered the line at 11:15am. I left…read moreat 4:15pm. The crowd was crazy! So many people there for real ID. I'm not sure if it would be different on a weekday but it was crazy. If you're going on a Saturday or Sunday, I would get there as SOON as the doors open, or else you will be waiting for literal hours. It's not that the staff isn't working, but surely there's a more efficient way to handle things? Aside from that, the staff was nice! The woman at the end of the first line was checking everyone's documents to make sure they had everything they needed before they took a ticket for the larger waiting room. The process itself to get my real ID took five minutes. I'd recommend going with a full stomach, a book, or taking a friend to chat with/ befriend some other people in line or else it'll move at a snail's pace. Don't be miserable and you'll be fine.

Speedy service in spite of an overflow of other customers! I needed information as well as a title…read moreto be rebuilt--expectations met and exceeded!

The DMV in Harrisburg screwed everything up!!!! My mom downloaded and printed out and filled out…read morethe registration form along with the check to order a new title to my old car. We were not told how long it would take. This past Monday we went to see if we could get another title so that I could get the car on hold for me. They said it was mail on Monday, and this morning we got mail from the DMV and whoever was doing there job needs to be fired!!!! Not ONLY did we get duplicate registration, THERE WAS NO TITLE!!!!!!! my parents and I are 50 shades of pissed!!!!!!! You ruined my entire weekend and next week!!!!! Ill never trust you people again!!!!!

It is so great to go to a DMV that has great customer service and follows through with call backs…read more Highly appreciate the ease, and staff that is clear and concise. They know their job and are efficient as well. Lucky to be near a great DMV.

Stopped in to renew my license and convert it to Real ID. Staff were amazingly friendly, fast, and…read moreorganized. I was in and out with a new license in 12 minutes with zero wait time before being seen by a representative. WOW! I was fearing this trip to the DMV as many government offices can be slow but this was a wonderful Friday afternoon surprise.

What an absolute upgrade from old times. Had to renew license. Made appointment online for 4pm…read more Came into the MVA and checked in at kiosk. You can only check in 20 min before your scheduled appointment. Checked in right at 3:40. A number spit out. Waited maybe 3 minutes. Got everything done, walked back to my car and it was 3:55pm. This is efficiency and customer friendly service. They do have a 24 hour kiosk available as well. There's also a kiosk in the parking lot for emissions. Lots of parking. There's an information desk and lots of seating. The service representatives are all jolly and happy to help. I watched an employee with a walkie come to the service desk and guide people to actual windows to help move along the line. They are very aware of how valuable your time is. The MVA employee that waited on me was very personable and delightful. She was very attentive and efficient. She explained everything with great detail and it was a super smooth transaction (thanks Lisa). Not what we have all known the MVA to be like in the past. Oh the horror stories and hours of time wasted. This place has a well thought out plan to make sure that people are taken care of quickly and with ease. Sprinkle some attention to super customer service and positive vibes and this is the new MVA that values you as a customer. Well done.

I never thought I'd give this score but I did have an appointment today. Note: I did show up late…read morein the day last week and they couldn't help me but today was flawless. Desk 17 was super nice and accommodating. The place was ticking like a clock with constant announcements for customers.

I went here for a real ID renewal, I was anticipating a super long wait and seriously dreading it…read more I got there and it was pretty quiet. Front desk guy was amazing, I then ran into an Air Force veteran who processed my paperwork, and then a very nice lady who took my picture. They explained everything, were polite, and responsive, and it was a good experience. I was in and out of there in 10 minutes or so.

Left work early to get here the one day that I could…read more Gentleman at the front did not tell me I can't get my ID printed today. Wait 40 minutes to be seen. Taxpayer funded employee renews license without asking (I was only there for real ID and license expires over a year from now) and punched a hole in the barcode. Now I have no working ID for "15 Business Days" without a warning. Imagine if I was going out to eat or celebrate in the next 3 weeks? If you ever wondered how efficiently our government spends our money, just come on down to this DMV.

After ten years living outside Maryland, my husband and I returned and needed new driver's…read morelicenses. We opted to try to MVA office in Westminster because it would be an easy trip. I was apprehensive about what we'd encounter; their reviews aren't that great. But we had an excellent experience. The check-in system was easy to use and didn't take much time. There was plenty of seating available. We were called up for service right on time. It took us about ten minutes to get our temporary licenses, and we were also able to register our car. Good work, Westminster MVA!

Do not take your driving skills test here! I went with my son and it was a horrific experience…read more Basically they had failed him before he began. After waiting an hour because they forgot about us, the manager came out to do the parking aspect of the test. I am pretty sure she didn't have an examiner to do the driving aspect of the test so she just plain failed him even though he parked perfectly. When I complained she ended just walking away from us, questioning my sons character! I'm not kidding. It was demeaning and my son was extremely hurt by this. I know about testing in vehicles well, I use to be fast jet aircrew in the military. Our training was the toughest there is. This was, by far, the worst experience I have had in the last few years. Just don't waste your time here. They are rude disorganized and incompetent. Shame on them.

Not bad the day i was in They knew what they were doing…read more This place is more busy on the weekenfd

Incredibly inefficient, needs more workers and clear view of who is next. Was here for 2 hours and…read moreonly 2 other ppl was supposedly next up. Makes no sense

I simply want to compliment the service rendered by Victor at the Parkville MVA office today. He…read morecould not have been more gracious, professional, or helpful. In fact, I am retired, but I remember Victor from when I was a social worker helping homeless families, veterans, etc, get on their feet. Victor worked with some of my clients. Always, always, respectful, helpful, a perfect representative of the MVA

Never knew this MVA was here and this was my first time here. My daughter had to correct something…read moreon her license. We were literally in & out in less than 30-minutes! This location was really busy, but customer service was pretty good, plenty of parking!