Brought my teenaged son here to get his learner's permit. We arrived 30 minutes before opening on…read moreSaturday morning and the line was already all the way down the strip mall front, socially distanced. There was an employee outside the door checking people in, getting their documents together and generally facilitating a quick processing of everyone in the line. She was friendly, easy to understand and generally awesome. Because of Covid, I was not allowed to enter the building with my son, so I was a little worried that things would not go smoothly and with trepidation, I went to wait in my car. 20 minutes later he returned having taken (and passed!) his exam, holding his permit and my credit card. It was a good experience overall and I appreciate the professionalism and organization of this PennDOT office.

This was the longest wait I have ever spent in a licensing center in my life. I lived in several…read morestates and never had an experience like this. 5 hour wait for a 5 min visit. Unbelievable! I will say the staff was friendly and patient considering the volume of people they serviced but the process needs to evaluated. I pray to never have the need to visit a license center again in PA

I delayed renewing my license and obtaining my Real ID because of the stories I heard about people…read morewaiting in long, slow-moving lines and not having the correct identification for a Real ID. I knew not to go on Monday because the PA DOT Driver's License Center in Enola is closed. It gets hectic on Thursday, Friday, and weekends. I opted for today, a Wednesday. I was in and out within one hour, thanks to Craig, who processed my Real ID documents, and Stacey, the photo lady.

Service ok in general. Not fast, not slow. All attendants i delt with seemed kind…read more The man at the security desk has an attitude all 3 times i went in. Acts like he better than others and waiste of his time. Cant stand when my tax money goes to hateful people thinking they are above others.

I went here for a real ID renewal, I was anticipating a super long wait and seriously dreading it…read more I got there and it was pretty quiet. Front desk guy was amazing, I then ran into an Air Force veteran who processed my paperwork, and then a very nice lady who took my picture. They explained everything, were polite, and responsive, and it was a good experience. I was in and out of there in 10 minutes or so.

Left work early to get here the one day that I could…read more Gentleman at the front did not tell me I can't get my ID printed today. Wait 40 minutes to be seen. Taxpayer funded employee renews license without asking (I was only there for real ID and license expires over a year from now) and punched a hole in the barcode. Now I have no working ID for "15 Business Days" without a warning. Imagine if I was going out to eat or celebrate in the next 3 weeks? If you ever wondered how efficiently our government spends our money, just come on down to this DMV.

Speedy service in spite of an overflow of other customers! I needed information as well as a title…read moreto be rebuilt--expectations met and exceeded!

I gotta say it was a line, but it moved fast as much organized than four years ago. He got four…read morestars instead of one.

It is so great to go to a DMV that has great customer service and follows through with call backs…read more Highly appreciate the ease, and staff that is clear and concise. They know their job and are efficient as well. Lucky to be near a great DMV.

Stopped in to renew my license and convert it to Real ID. Staff were amazingly friendly, fast, and…read moreorganized. I was in and out with a new license in 12 minutes with zero wait time before being seen by a representative. WOW! I was fearing this trip to the DMV as many government offices can be slow but this was a wonderful Friday afternoon surprise.

After ten years living outside Maryland, my husband and I returned and needed new driver's…read morelicenses. We opted to try to MVA office in Westminster because it would be an easy trip. I was apprehensive about what we'd encounter; their reviews aren't that great. But we had an excellent experience. The check-in system was easy to use and didn't take much time. There was plenty of seating available. We were called up for service right on time. It took us about ten minutes to get our temporary licenses, and we were also able to register our car. Good work, Westminster MVA!

Do not take your driving skills test here! I went with my son and it was a horrific experience…read more Basically they had failed him before he began. After waiting an hour because they forgot about us, the manager came out to do the parking aspect of the test. I am pretty sure she didn't have an examiner to do the driving aspect of the test so she just plain failed him even though he parked perfectly. When I complained she ended just walking away from us, questioning my sons character! I'm not kidding. It was demeaning and my son was extremely hurt by this. I know about testing in vehicles well, I use to be fast jet aircrew in the military. Our training was the toughest there is. This was, by far, the worst experience I have had in the last few years. Just don't waste your time here. They are rude disorganized and incompetent. Shame on them.

I never thought I'd give this score but I did have an appointment today. Note: I did show up late…read morein the day last week and they couldn't help me but today was flawless. Desk 17 was super nice and accommodating. The place was ticking like a clock with constant announcements for customers.

What an absolute upgrade from old times. Had to renew license. Made appointment online for 4pm…read more Came into the MVA and checked in at kiosk. You can only check in 20 min before your scheduled appointment. Checked in right at 3:40. A number spit out. Waited maybe 3 minutes. Got everything done, walked back to my car and it was 3:55pm. This is efficiency and customer friendly service. They do have a 24 hour kiosk available as well. There's also a kiosk in the parking lot for emissions. Lots of parking. There's an information desk and lots of seating. The service representatives are all jolly and happy to help. I watched an employee with a walkie come to the service desk and guide people to actual windows to help move along the line. They are very aware of how valuable your time is. The MVA employee that waited on me was very personable and delightful. She was very attentive and efficient. She explained everything with great detail and it was a super smooth transaction (thanks Lisa). Not what we have all known the MVA to be like in the past. Oh the horror stories and hours of time wasted. This place has a well thought out plan to make sure that people are taken care of quickly and with ease. Sprinkle some attention to super customer service and positive vibes and this is the new MVA that values you as a customer. Well done.

Never knew this MVA was here and this was my first time here. My daughter had to correct something…read moreon her license. We were literally in & out in less than 30-minutes! This location was really busy, but customer service was pretty good, plenty of parking!

I needed to renew my registration, and saw that this location had a 24/7 kiosk. I hate waiting in…read morelines, so this sounded like the perfect solution. I arrived Sunday around 10:30am, and was in and out in less than 5 minutes ! There was no line , no waiting. There was also plenty of parking because this is in a plaza.

I went on a Sunday to get my license renewal and did not have my camera card. I was directed to go…read morenext door to Brimmers. I was immediately greater, paid and sent on my way! It was the fastest service I have ever experienced when dealing with license renewal procedures. It cost more than if you paid at the PennDot license center but WORTH IT due to the expediency.

I couldn't of been happier with the customer service that I received from the staff. Carla in…read moreparticular was went over and above to help us as we were new to the area. The whole process was very easy to register our cars in the state

Excellent service! Honest and friendly. I would highly advise coming to this location.read more

Honestly a scam, they charge way too much compared to other places. Definitely will not go back to…read moreget tags from them.