I needed to renew my registration, and saw that this location had a 24/7 kiosk. I hate waiting in lines, so this sounded like the perfect solution. I arrived Sunday around 10:30am, and was in and out in less than 5 minutes ! There was no line , no waiting. There was also plenty of parking because this is in a plaza. read more

MVA Express - Departments of Motor Vehicles Near Me - Parkville, Maryland

We made an appointment on line to renew an expired DL in person. After checking in at a kiosk we were very quickly waited on. When we finished the license renewal process Mr. Ochola was kind enough to help us apply for a revised title for our car. His help and expertise made the process simple for us. We were in and out in less than 1/2 hour in spite of a mid morning appointment when you'd expect a crowd. This was a 5 star experience! read more

This location is amazing. It took me less than 15 minutes from when I walked in the door to leaving with a 1-year registration sticker to put on my car and my registration. Other locations for MVA are terrible compared to this wonderful location with very helpful people who are there to make your life easier. If you have to go to the MVA for anything in person go to the Parkville location you will not regret it. read more

Also a general comment about the DMV... they dont have my eye color to select on the drivers license thing. Let's not be racist please.....

The worse MVA in Maryland. Arrived at the front desk and told the clerk what I needed long story short if you don't know your job you shouldn't have it really tied of the ghetto operations thats going in Maryland. read more

Easy to make an online appointment. Received a text and email to confirm, plus a check in link ten minutes prior to my appointment time. Upon arrival I clicked the check in link and by the time I walked inside from my car, my number was up on the board and an MVA customer service rep was waiting for me at the assigned station. Tiara Murray will get five stars here, although our initial interaction was far from great. I was there to get a clean title to a car I had paid off about 15 years ago and never got a new title showing the lien release. I had the lien release notice and original title, but apparently it wasn't enough. Tiara asked another rep who said I would need to contact the finance company and request a letter. I couldn't believe it. The notice I had should have been sufficient, plus it was a lien from American Honda Finance in Oklahoma, not Maryland. Ugh. I remained kind and patient as I felt some attitude coming from her and expected a, "Sorry, can't help you." I was surprised that she asked the other person again and it was suggested there was a certain form I could sign, and she would make a copy of the lien release letter and attach it. She stepped away and when she returned she had a clean title for me. It got even better when she said it was free. I bet she felt the massive exhale of relief I sent in her direction. I was so grateful, told her so several times then practically skipped out of there. Sometimes it just takes some positive intentions and kindness to get things done. I appreciated her making this happen for me. read more

I just returned from renewing my drivers license. I couldn't be more pleased with the service I received from both gentleman that assisted me through the process (at the check-in desk and at the kiosks). They were absolutely fabulous..! A big thanks to those guys!! And good job MD and MVA! Your staff completely shattered the age old DMV stereotype in my head. You have a great folks there.. Honestly, now that I think about it.. I've always had good experiences at this location, today was just extra good read more

When you go to a State run association such as the MVA; its always pretty much a gamble on the kind of experience you will have. You go in hoping for the best, expecting the worse. For something as simple as the "new id", why should my whole life be inconvenienced? Well, The front desk associate whom I interacted with clearly couldn't separate her own insecurities, & lack of whatever that is missing in her miserable life to do her job professionally. I always wonder how do people like that pass an interview process? How did she get a job where she has to display good customer service skills without her own personal emotions? Her whole demeanor, attitude, was disgustingly rude. Lets just say she was reported to the supervisor, & the General Manager. I will Never patron this MVA again. read more

There was a TV show a while back called Reaper-- as in Grim Reaper. It was a Fantasy show about the people that come to take your life. The entrance to hell was in a DMV. This pretty much sums up the MVA Express. Prepare to encounter a large, slow-moving bureaucracy at it's best. At it's worst, it is a soulless and airless institution where you can hang up all hope of ever returning to the outside-- to fresh air, to sunlight, to semi-sanity. I came here today to turn in license tags. I was told there was a 3-hour wait. There is no tag drop-box here. Finally, a polite young man with a mobile service unit arrived to do some triage while we were all waiting in line. There were literally over 100 people waiting in the inner wait-room and they looked half-zombified already from the wait. I asked if the MVA at Parkville was always like this and he replied that January through May was the worst -- that this is when most people have to renew licenses, etc. He also said that new federal regulations require way more identifications and paperwork and that this contributed to what is clearly a semi-functional state agency. Sadly, the 3-hour wait is business as usual. It is possible to book an appointment online and upfront-- I would recommend this. Luckily, returning my tags & registration took about 20 minutes because of the mobile-unit guy. I was grateful to be able to run to the exit and cast a sympathetic glance over my shoulder at the large number of people who were waiting for service. It's sad that one of the wealthiest states in the USA can't hire more people, open more offices, and provide better service-- Marylanders deserve so much better. read more

I arrived 10 minutes before my appointment time. I was done 1 minute before my appointment time! In and out in 9 minutes! That's what I call Niiiccceeee read more

So, I have lived in 7 states now and each state has a different process to follow to obtain a new driver's license. I don't know if it's just because of Covid and having to make appointments, but this was by far the easiest place to get a new license. I would have been in and out in a half hour or less had I not forgotten things. Scheduling was very easy online. You answer a few questions and then pick your time and date. I even had to reschedule which didn't prove to be a problem. I received several emails and texts reminding me of my appointment as well. When I arrived I was directed to the check in counter and was promptly given a number and asked to take a seat. This was the biggest waiting area I have ever seen while waiting for my license. There is plenty of space to social distance if that is a concern. I didn't get to enjoy it very long though because I think I waited less than 5 minutes before my number was called. But then it happened, the dreaded missing documents scenario. Luckily it didn't seem to be a big deal. When we realized I was missing not one but two documents, the nice lady who was assisting me said to just go home and grab them and show them my number when I got back. So a quick 10 minute round trip and I was back at the check in counter again. I barely got comfortable in my seat before I was called up again. This time I got a different lady who was equally as nice as the last one. Get this, she even had me to fix my hair and told me to smile for my picture. This was not the case in my last state. (Worst ID picture EVER) So I was super thankful for this simple but impactful gesture on her part. Something I was dreading doing because of past experiences was so quick and easy. I won't plan on such a nice experience in the next state but I will definitely hold on to hope that it can be half as nice of an experience as this was. Way to go Parkville, MD team! read more

Horrible service , the lady i had kept rolling her eyes and sighing when i told her just wait a second then she would cross her arms and when i signed papers. So i asked her a question and she would respond either with a yup hmhm or say huh. LOUSY CUSTOMER SERVICE read more

The only reason for the one star is because the service was EXPRESS - fast and quick. HOWEVER, the attitudes of every staff member we came in contact with minus the officer on duty was rude. When we said good morning it was if we offended them-mind you it was well after 11am so that's more than enough time to be done with the "I'm not a morning person attitude". My daughter came to take her permit for the first time and they made her even more nervous. They were speaking to us as if we were a bother to them and when my daughter passed the elder who put in the information was beyond rude. And on top of that- my daughter didn't receive the hours book nor the first time driver sticker and when I asked about it - she rudely stated "Everything is on backorder that's why I told her to use a piece of paper to keep track." Well ma'am maybe you should have lead with that! Maybe the attitudes were because they had to work on such a lovely day - idk... whatever the case... it took ever fiber in my being not to match their bad energy. Moral of the story is - the human beings who were working at counter 3 and in the Learner's Permit Room could use a strong dose of happy pills! read more

Rude staff person today, kept giving me orders, such as stay back from the window, move your chair back against the wall. Rude, rude! Only warmed up slightly at the end of our transaction, read more

Short review. This is not a full service MVA. If you're having major issues or CDL this is not the location. 2 people before me were referred to Essex (insurance issues). Very nice staff. Ample parking. Long lines that move somewhat slowly. Upon entering you must stand in one line for everything, unless you use the kiosk machine. The kiosk seemed to be possessed by the devil. Folks having a lot of issues. My tag return took about 15-20 minutes. I was able to return them to the nice man at the initial check point. NO ticket...lol! There is a small kiddy area. MVA agent walked the line answering questions and helping with tag returns. Rude lady behind me tried to pass me in line while the agent checked my tags. No Felicia! Girl wait! read more

This location was very speedy service and most of the staff was very friendly. The front desk lady with Blond high light is very rude. It would probably help if they put someone more people friendly there. And not just something they think is nice to look at I got there before opening and there was a line but when I was done with my process. The place was completely empty I will be returning to this location for my DMV needs!! read more

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Made an appointment at 10:45 on a Friday, walked into the main building & headed to the appointment line. Here I was greeting by a nice man who asked for my ID and checked me in. He instructed me to go to a trailer in the parking lot to proceed as I had all my necessary documents. Waited maybe 10 mins in the trailer and was helped very quickly - I was changing my ID from out of state and both women who helped me inside trailer A were friendly and helpful. I was expecting this "errand" to take quite a bit of time but I was in and out quickly! Just make sure to make an appointment and have all the correct documents. read more

Terrible. So unprofessional!!! Literally a room full of people waiting and the one clerk has been on her phone for 15 minutes she acted like I was inconvenienced her to ask a question read more

MVA Express - Departments of Motor Vehicles Near Me - Parkville, Maryland

It made a huge difference to come at 9 am on a weekday. The line was already long but not out the door, yet. There was a very friendly employee checking people in and making sure they were in the right line. It took 15 minutes to get to the front of the line to get my ticket. After that another 20 minutes until my number was called, and 10 minutes to complete the entire process of registering my vehicle. read more

Please to all my friend have a stiff drink before you go this Place, they have no idea of what to do ,please arm yourself with lots of patience and self control. This place is a joke. read more

This is the best MVA I have ever been to. The staff is super friendly and helpful. I went to renew my license and it took exactly 1 hour from the time I walked in to the time I walked out. The gentleman who processed my renewal was great! read more

Had to come in to get a MD license. Pretty friendly and helpful staff! A lot nicer than the DMV I always went to by my house in CA. A very welcoming experience. Mike was the absolute best and made the process easy and even told me what to do to get my car taken care of. Wait time must have been no more than an hour. Call ahead so you come prepared!! I read and heard a lot of people keep having to go back. I was in and out of there in under an hour and only had to go once! Down side to this location is that they don't offer all the services of a normal MVA. read more

The people are very friendly and helpful. Awesome service! Had to change my address on my drivers license that only took 10 mins! Very pleased overall! read more

I visited the DMV office in Westminster, Md. today to my great regret. I needed to prove that I exist and I gave them much more than was required. It was not acceptable because none of them had my home address, which was not required for the documents I submitted. I am 89 and don't get around that much. Aged people should be exempt anyway. I don't plan on going back and am looking forward to spending lots of jail time, which undoubtedly will happen. read more

This is the shittiest experience I've had, and it took me 5 fucking trips to get my license moved from a different trip. Even aside from all that, when asked upon for some questions regarding the ability to use the temp license to register a vehicle, they had no idea of anything and were of absolutely no help. read more

Incredibly unhelpful staff. Overall depressing place to be. Then again, which MVA building isn't?

Worst MVA ever ! Had to come back 4 times just to get my license renewed! Ridiculous! Customer service is poor too!

It would have been great to know the MVA was closed today for Earth Day. Interesting because their website says they're open AND Earth Day is not listed as a state holiday. There were lots of ticked off people who showed up only to find out they were closed. Total waste of time. No wonder State employees have such a bad reputation. read more