Update: got my driver's license in the mail on Monday - just four days after this dreadful…read moreexperience. To be clear, this location had no shortage of staff, just that nobody could do anything because the person checking people in was stuck with two people asking a multitude of questions that didn't have simple answers. There were plenty of staff ready to wait on customers once they were checked in. Despite Erin ordering me to look this way and that way, somehow the picture still looks terrible especially compared to my last two pictures. My one-star rating is because of the inefficiency of the office and how I felt as a customer being ordered about by Erin. If you can't be friendly, you shouldn't be in a customer-facing position.

horrible place to get a driver's license…read more The Carlisle DMV has a reputation for being a challenging place to obtain a driver's license, often criticized for its slow service, extended waiting periods, and a confusing bureaucratic process. Such DMVs are usually under-resourced, which leads to understaffing and a backlog of service requests. The physical space can be crowded and uncomfortable, compounding the stress of waiting. Technological limitations may cause further delays in processing applications. Patrons are advised to come fully prepared with all necessary documents and to anticipate a lengthy visit, possibly spanning several hours, especially during peak service times.

It is so great to go to a DMV that has great customer service and follows through with call backs…read more Highly appreciate the ease, and staff that is clear and concise. They know their job and are efficient as well. Lucky to be near a great DMV.

Stopped in to renew my license and convert it to Real ID. Staff were amazingly friendly, fast, and…read moreorganized. I was in and out with a new license in 12 minutes with zero wait time before being seen by a representative. WOW! I was fearing this trip to the DMV as many government offices can be slow but this was a wonderful Friday afternoon surprise.

Everyone was so kind and helpful. I went on a Friday afternoon, expecting it to be really busy and…read moreI was in and out in less than 20 minutes. It is a huge facility. I highly recommend.

I delayed renewing my license and obtaining my Real ID because of the stories I heard about people…read morewaiting in long, slow-moving lines and not having the correct identification for a Real ID. I knew not to go on Monday because the PA DOT Driver's License Center in Enola is closed. It gets hectic on Thursday, Friday, and weekends. I opted for today, a Wednesday. I was in and out within one hour, thanks to Craig, who processed my Real ID documents, and Stacey, the photo lady.

I gotta say it was a line, but it moved fast as much organized than four years ago. He got four…read morestars instead of one.

Wow, they redesigned the entrance so now cars and pedestrians no longer have to battle through the…read morecrosswalk. Nice! Got new tags today. Place is packed but all lines are moving along quickly. No complaints other than it's the DMV.

This was the longest wait I have ever spent in a licensing center in my life. I lived in several…read morestates and never had an experience like this. 5 hour wait for a 5 min visit. Unbelievable! I will say the staff was friendly and patient considering the volume of people they serviced but the process needs to evaluated. I pray to never have the need to visit a license center again in PA

This place is terrible. Don't waste your time here, drive out of your way and go to Lancaster…read more Horribly understaffed and half the people who work here are so rude. Waited 3 hours and came at an off time. Employees don't assist you with what you need, and are not helpful at all.

Do not take your driving skills test here! I went with my son and it was a horrific experience…read more Basically they had failed him before he began. After waiting an hour because they forgot about us, the manager came out to do the parking aspect of the test. I am pretty sure she didn't have an examiner to do the driving aspect of the test so she just plain failed him even though he parked perfectly. When I complained she ended just walking away from us, questioning my sons character! I'm not kidding. It was demeaning and my son was extremely hurt by this. I know about testing in vehicles well, I use to be fast jet aircrew in the military. Our training was the toughest there is. This was, by far, the worst experience I have had in the last few years. Just don't waste your time here. They are rude disorganized and incompetent. Shame on them.

When taking my drivers Skills test, I had a very rude instructor moved all my seats around and…read morecomplained that my Ac didn't work. Other than talking then about the air conditioning he didn't speak or truthfully explain what i was doing (I knew from Drivers ed) but not to make directions clear on the test was weird to me. very unprofessional if you want nice people and clear directions go take your skills test in Baltimore very quick and easy and all the people are sweet

Went at the end of 2025 and they were packed! Was shocked how fluid the process was. The girl…read morechecking people in was very kind, cheery, and helpful to everyone. Renewing real ID went smoothly and the person handling that was great! We only waited about 10 minutes even with how crazy busy it was. Very impressed with this DMV

That you're available and have special days to do the real ID…read moreThat your people are considerate and not irritated with I'm sure there are some really dumb things that come up in that place with the public thank you and good luck

Great service! Reasonable fees and excellent customer service. I have nothing but great things to…read moresay about this business and staff. I definitely recommend them without a reservation.

From the owner: Notary Public - PennDot Messenger Agent Income Tax Preparer…read more- ITIN Certifying Acceptance Agent

I have done multiple title transfers at Sollenburger's, but this last one went above my…read moreexpectations. They are always fast, friendly, and happy to answer questions or give advice. Last night we were running late because we couldn't find the title to our car, we ended up getting there a few minutes before close and they still helped us in a friendly manner. Great service, highly recommend!

Expert staff on site who helped us navigate a difficult out of state title and registration for…read moremilitary families. Tricia and Stephanie were awesome and made the experience efficient and easy. Highflying recommend Sollenberger's!

The last 2 times I was there I was expected to wait awhile but I was in and out and they were…read moreactually really friendly and even provided extra information about attaining my REAL ID. I was shocked by the different atmosphere I was in years ago. It also appeared maintained and clean!

Left work early to get here the one day that I could…read more Gentleman at the front did not tell me I can't get my ID printed today. Wait 40 minutes to be seen. Taxpayer funded employee renews license without asking (I was only there for real ID and license expires over a year from now) and punched a hole in the barcode. Now I have no working ID for "15 Business Days" without a warning. Imagine if I was going out to eat or celebrate in the next 3 weeks? If you ever wondered how efficiently our government spends our money, just come on down to this DMV.