Went at the end of 2025 and they were packed! Was shocked how fluid the process was. The girl…read morechecking people in was very kind, cheery, and helpful to everyone. Renewing real ID went smoothly and the person handling that was great! We only waited about 10 minutes even with how crazy busy it was. Very impressed with this DMV

That you're available and have special days to do the real ID…read moreThat your people are considerate and not irritated with I'm sure there are some really dumb things that come up in that place with the public thank you and good luck

It is so great to go to a DMV that has great customer service and follows through with call backs…read more Highly appreciate the ease, and staff that is clear and concise. They know their job and are efficient as well. Lucky to be near a great DMV.

Stopped in to renew my license and convert it to Real ID. Staff were amazingly friendly, fast, and…read moreorganized. I was in and out with a new license in 12 minutes with zero wait time before being seen by a representative. WOW! I was fearing this trip to the DMV as many government offices can be slow but this was a wonderful Friday afternoon surprise.

Everyone was so kind and helpful. I went on a Friday afternoon, expecting it to be really busy and…read moreI was in and out in less than 20 minutes. It is a huge facility. I highly recommend.

I delayed renewing my license and obtaining my Real ID because of the stories I heard about people…read morewaiting in long, slow-moving lines and not having the correct identification for a Real ID. I knew not to go on Monday because the PA DOT Driver's License Center in Enola is closed. It gets hectic on Thursday, Friday, and weekends. I opted for today, a Wednesday. I was in and out within one hour, thanks to Craig, who processed my Real ID documents, and Stacey, the photo lady.

Wasn't expecting such a pleasant experience. Was quite overwhelmed with all the documents I had to…read morebring and the whole process of being new to VA. The lady that helped me was amazing, explained everything and eased my stress. Would definitely recommend this location.

I always like coming to this dmv location, everything always goes well here. We get v in and out…read morepretty quickly

The whole experience was easy and went smoothly. The Staff was friendly and very helpful.read more

I went to get my permit test they covered my name on my birth certificate and said it was my moms…read morebecause her name was on it her name is going to be on it it's my mom horrible customer service they lady was quite rude i waited 3 hours just to be told I can't take it because they messed up horrible go to the Hagerstown they are much more professional

This location is so efficient. Advice: use the online tools to make an appointment, replace an ID…read moreor license, check their website for other services. Staff is very good. They opened the doors just a few minutes prior to the 8am opening. There was someone guiding folks to their proper lines. If you use the online check, you will automatically be called to a window. I was in/out in less than 10 minutes.

Ms. Monika Chodha at the DMV Office on Fort Evans Road, NE, Leesburg, VA is very reliable and…read moreresponsive. She is personal and outgoing. Perhaps even more important is her outstanding professional performance, thoughtfulness, concern and compassion for her/your patrons. In service businesses of every size and description, the priority today is to continuously and carefully listen to customers, understand what they are saying as it applies to the business of serving them, and then respond creatively to what they tell you. These are Ms. Chodha's common traits! She also has the ability to display a degree of caring while providing individual attention to her customers. Her service is the 'gold standard' for DMV's specific services. We were very fortunate to have been associated with her service. It felt as though we won the lottery with our experience with her. Robert and Bettye J.

I gotta say it was a line, but it moved fast as much organized than four years ago. He got four…read morestars instead of one.

Wow, they redesigned the entrance so now cars and pedestrians no longer have to battle through the…read morecrosswalk. Nice! Got new tags today. Place is packed but all lines are moving along quickly. No complaints other than it's the DMV.

Great experience! I couldn't recommend this more over going to the MVA! No appointment required…read more Fast and courteous service. The owner makes this process so easy!!! Highly recommend.

What an excellent experience working with TNT tags n Title! I had a relatively difficult situation…read moregetting my car titled in MD from PA and Kaitlyn did such a great job, with creative solutions and speedy action. I had gone to another tag and title service in Westminster MD and had no success with them, waiting a month to get things completed. Kaitlyn completed mine in record time and came in less expensive than her original quote. And she did it all with excellent customer service and such a pleasant demeanor. Highly recommend!!

We had a wonderful Monday morning experience at the Frederick DMV. We made an appointment and…read moreshowed up a half hour early and they took us within minutes. Everyone and I mean everyone was friendly and helpful. A man named Rory was particularly helpful. People need to appreciate these hardworking people who have a challenging job day after day and come to work with a smile and positive attitude.

They hire driving instructors who are rude and loud and scream at the parents. I had to file a…read morecomplaint today because of the instructor my son had today. After waiting an hour and a half past our schedule time, I got a text saying report to counter S A. Like I know what that meant so I ran inside real quick to find out they said no that means instructors coming so I'm getting to the car and I see the instructor walking away and I said ma'am, are you looking for this car and she screamed at me get in the car. These people should not be around kids. This is the second time it happened same person.

Update: got my driver's license in the mail on Monday - just four days after this dreadful…read moreexperience. To be clear, this location had no shortage of staff, just that nobody could do anything because the person checking people in was stuck with two people asking a multitude of questions that didn't have simple answers. There were plenty of staff ready to wait on customers once they were checked in. Despite Erin ordering me to look this way and that way, somehow the picture still looks terrible especially compared to my last two pictures. My one-star rating is because of the inefficiency of the office and how I felt as a customer being ordered about by Erin. If you can't be friendly, you shouldn't be in a customer-facing position.

horrible place to get a driver's license…read more The Carlisle DMV has a reputation for being a challenging place to obtain a driver's license, often criticized for its slow service, extended waiting periods, and a confusing bureaucratic process. Such DMVs are usually under-resourced, which leads to understaffing and a backlog of service requests. The physical space can be crowded and uncomfortable, compounding the stress of waiting. Technological limitations may cause further delays in processing applications. Patrons are advised to come fully prepared with all necessary documents and to anticipate a lengthy visit, possibly spanning several hours, especially during peak service times.