STAY AWAY! I would NOT recommend Tip Top Cleaners for wedding dress preservation.
What should have been an exciting part of preserving my wedding memories turned into a frustrating experience. My dress preservation took over TWO MONTHS to complete, and throughout that time communication was extremely poor. Every time I called for an update, I was told they were "waiting for boxes to come in," with no proactive communication or realistic timeline provided.
The owner was also very unfriendly and dismissive throughout the process. She insisted she had called me when she had not, and repeatedly claimed that we had never come in previously to review the dress, despite the fact that we had.
The final review process before boxing the dress was especially disappointing. We were only allowed to see the bust portion of the gown and could not view the bottom half of my dress before it was permanently boxed. When I expressed concerns and asked how I was supposed to approve the condition of the entire dress without seeing it, I was simply told, "That's just how we do it."
Despite the excessive delay, lack of communication, and poor customer service, no discount or accommodation was offered.
Wedding dress preservation is a service that requires trust, communication, and attention to detail. Unfortunately, my experience with Tip Top Cleaners was rude, unprofessional, and disappointing from start to finish. read more