My stepfather passed on January 3rd. My mother, who is grieving and having surgery of her own…read moresoon, is still receiving correspondence from them either either bills from after he passed or asking her to authorize automatic credit card payments. She has called them four times since his passing to request this stop. I have called twice. The first time I called I requested that they update the address if they could not guarantee she would stop receiving them to my email so that she did not have to continue dealing with it. She received another email. When I called, they had my email address and told me that they had a glitch in the new system that caused it to send to my mother again. This is the third time we have been told that it was due to the new program. The first woman hung up on me after I told her this was the only thing I wanted done. The woman I spoke with today (who was much more compassionate) told me they couldn't correct things until February 9th. Guess when I called the first time - that's right, February 9th. I had requested to speak to a manager or supervisor when I called today and they "couldn't talk to me and wanted my information." I still have not heard from anyone. You would think that a company who is supposed to "be a family of care and compassion" would be more empathetic to grieving families. While we were able to have a fantastic caretaker by the end of my stepfather's life, we had numerous other issues to get to that point. Many times, the bill would reflect fraudulent charges for days/times that no one came. There were plenty of instances when caregivers did not show up and no one ever alerted us that they would not be coming for the day. Luckily, we have enough family in the area to cover these things but anyone who is going to need to solely rely on this company should beware.

We were connected with Care Advantage Inc. (in Hampton Roads) through a program that helps dementia…read morepatients. The program contracted them for 72 hours of care in 4 hour sessions once per week which was a blessing because we needed the extra help. Unfortunately, our experience with this company has been terrible after about 3 visits. My grandmother lives in a memory care facility and has dementia. The only reason we contracted Care Advantage was to assist with bathing, as she often refuses and the facility cannot force her. Without proper bathing, she developed a serious skin infection, so this service is essential. From the start, communication and reliability were terrible. For the first three weeks, I had to personally call the aides (through cameras in her room) to remind them she needed a bath, even though this was clearly documented in her chart and was the sole purpose of their visits. After only four visits, the aides simply stopped showing up. It took me a full month of repeated phone calls and a call to the program that contracted them before I was finally contacted and services resumed. When they finally began again, shifts kept being rescheduled because the company "couldn't fill them." Just today, the aide assigned to my grandmother called me directly from the facility. She explained that no one at Care Advantage had informed her my grandmother was in memory care, and she couldn't handle it and was planning to cancel and leave because she would not have agreed to work with dementia patients. She only called me after unsuccessfully trying multiple times to reach her own company's office. After speaking to me she agreed to bathe my grandmother before leaving. This is not a reflection on the aide herself, she did follow through once I explained the situation. This review is about Care Advantage as a company. The fact that they did not even tell their own employee that my grandmother was in memory care is unacceptable. What would have happened if my grandmother were at home alone with dementia and the aide had decided to leave without care? The company is nearly impossible to reach by phone, unreliable in keeping appointments, and demonstrates extremely poor internal communication. In just two months, they have proven themselves untrustworthy and disorganized. At this point, I would not even trust them to watch my pets, let alone provide essential care for a vulnerable dementia patient. Out of the four caregivers that have visited my grandmother only one of them sat and spoke with her... the others sat on their phone, ignored my grandmother and generally just seemed annoyed to be there. I cannot recommend Care Advantage Inc. to anyone who needs consistent, dependable caregiving. UPDATE: I was just contacted by the facility that my grandmother is living in. They told me that she was not bathed (they couldn't find any wet wash clothes in the room). Her cloths were changed...