Dana is outstanding! She goes above and beyond to ensure my family member is well taken care of by…read moreher stellar team. We are very grateful for her leadership and strong logistical aptitude.

Donya Johnson is fantastic! Always on time, pays complete attention to my care throughout the time,…read moreis cheerful and extremely helpful in all my daily tasks. Vontaisha Aggison is always cheerful, has learned all my needs after just one visit and is attentive throughout her time with with me. She is very professional and even helps me with my grocery shopping, cell phone adventures (of which I am challenged), and has a great personality and a joy to be around.I Shadara Holmes was one of the first care givers to visit me. She picked me up from the hospital after surgery, took me to Doctor appointments, and made sure I kept all my appointments. She learned all my needs during my surgery recovery and was always here when I needed a helping hand. I don't know how I would have made it through my surgery recovery were it not for Shadara. Shadara, thank you very much. Tiffany Campbell is extremely qualified as a care giver and has a great personality. She knows what my routine is and always insures my needs are met (fixing meals, doing laundry, tidying up around the house, helping find my favorite TV programs.) She always checks that I have the next days food and clothes laid out before she ends her shift. Thank you Tiffany. Chonell Klass is extremely observant and is able to anticipate my needs even before I know I need them. She remembered my routine from her visit and has been extremely helpful in all my care tasks. Chonell is great company as I am pretty much a "shut in" during my recovery from surgery. Thank you Chonell.

The owners of the company contacted me personally to resolve the problems we experienced with their…read moreadministrator and to apologize for the experience. We have received the appropriate supplies and have agreed on a path forward. I think families have to be advocates for their loved ones no matter what company is providing hospice care. Having the supplies when you need them should not be an additional stress to an already stressful situation. I am appreciative of the efforts taken by Interim Hospice to resolve the issues.

if I could give this company zero stars I would they put profits over the quality care of the…read morepatients. they keep employees that smoke weed at my house instead of firing them, even though I called the office to report that the aide was smoking weed in my garage nothing was done. They seem to treat the good employees like dog doo doo. this is why they are short staffed. they would rather employ people who sleep over nite at my house instead of being awake for the over nite to take care of me. by far the worst home health company ever. they called me a high priority client. Yeah high priority alright they spend a lot of my money and I didn't get the services I was promised instead I would come out in the middle of the nite and see the over nite staff sleeping. One lady was snoring so loud she woke me up out of my sleep. While I am paying them $32.00 a hour. they make you promises then crap on you. lie to you starting from the VP /of PCCS down the line. dont waste your time sending your loved one to this place. they will just take your money and waste your time .. extremely dissatisfied customer. again if I could give them no stars I sure would !!

I'm so glad I picked this company their commitment to providing high-quality care is top tier…read more Their staff's professionalism and attention to detail have been very well and I'm grateful for the positive impact you've made on my loved one's well-being. This young lady is making a big impact on others keep going.

This business is ran by such a sweet young lady, I wouldn't go anywhere else for services for my…read moreelders, except here. I know they are taken care of and treated like family.

We were connected with Care Advantage Inc. (in Hampton Roads) through a program that helps dementia…read morepatients. The program contracted them for 72 hours of care in 4 hour sessions once per week which was a blessing because we needed the extra help. Unfortunately, our experience with this company has been terrible after about 3 visits. My grandmother lives in a memory care facility and has dementia. The only reason we contracted Care Advantage was to assist with bathing, as she often refuses and the facility cannot force her. Without proper bathing, she developed a serious skin infection, so this service is essential. From the start, communication and reliability were terrible. For the first three weeks, I had to personally call the aides (through cameras in her room) to remind them she needed a bath, even though this was clearly documented in her chart and was the sole purpose of their visits. After only four visits, the aides simply stopped showing up. It took me a full month of repeated phone calls and a call to the program that contracted them before I was finally contacted and services resumed. When they finally began again, shifts kept being rescheduled because the company "couldn't fill them." Just today, the aide assigned to my grandmother called me directly from the facility. She explained that no one at Care Advantage had informed her my grandmother was in memory care, and she couldn't handle it and was planning to cancel and leave because she would not have agreed to work with dementia patients. She only called me after unsuccessfully trying multiple times to reach her own company's office. After speaking to me she agreed to bathe my grandmother before leaving. This is not a reflection on the aide herself, she did follow through once I explained the situation. This review is about Care Advantage as a company. The fact that they did not even tell their own employee that my grandmother was in memory care is unacceptable. What would have happened if my grandmother were at home alone with dementia and the aide had decided to leave without care? The company is nearly impossible to reach by phone, unreliable in keeping appointments, and demonstrates extremely poor internal communication. In just two months, they have proven themselves untrustworthy and disorganized. At this point, I would not even trust them to watch my pets, let alone provide essential care for a vulnerable dementia patient. Out of the four caregivers that have visited my grandmother only one of them sat and spoke with her... the others sat on their phone, ignored my grandmother and generally just seemed annoyed to be there. I cannot recommend Care Advantage Inc. to anyone who needs consistent, dependable caregiving. UPDATE: I was just contacted by the facility that my grandmother is living in. They told me that she was not bathed (they couldn't find any wet wash clothes in the room). Her cloths were changed...

Care Advantage is a rip off! The care takers they are supposed to provide are terrible!!! Like…read moreother reviews I read, if there was a place for zero stars, I would have checked it!

The Walkin side I don't care for at all the doctors shows no concern the ones I have dealt with…read moreanyway Dr.Ashley stated today they don't give medicine and to go to Er but that's because they feel like I could too much according to Cassandra Dalimida there was a conversation about me before Dr.Ashley came in the room. And they all laughed she made the stated after coming into the room she was concerned that she may need to put a tube down my throat why i don't know I was there because the dentist cut my gums to repair the bone and gave me no medicine because I can't have aspirin products because of the gastric issues I have and I'm allergic to codeine and amoxicillin and she told me to go to er And i stated why this not an er problem bottom line she gave me no medicine trying to say she didn't want me taking a lot and all i have is over the counter Tylenol i stated i was going to contact my caseworker at Sentara Health and i did I'm so over the walk in department

It's been 24 hours since I went in for an X-ray for my right foot. I was told that the results…read morewould be back within 30 minutes to an hour and I would receive a call. I called this morning at 11:00am told my X-rays are still "processing" ( 3 X-rays were taken) ... meanwhile .. I'm in pain, foot more swollen, more bruised and no answers.. called back over 10 times now and keep getting the answering machine at the Imaging and Walk In clinic. I understand that they are probably short staffed but why say I will get a call if I'm not really. I waited 2 hours to get those X-rays- and now it's almost 24 hours to get answers and I have none.

Apparently this company also does houskeeping services. They contacted us via Angi and said they…read morewould come give us an estimate at our house at a specific date and time. After rescheduling our day around so we could honor that time they no showed. Not even a text saying they were no longer interested. In my opinion, that's a terrible business practice and we'll never use them. Good luck for anyone that does use them...it could be traumatic if they treat their heath care business in the same way.

Happy Holidays to the family and staff at Royal Hearts Home Healthcare for the professional,…read morepatient and compassionate care they provide throughout the year. This is the third home healthcare agency that I have used for my Mom and the service is by far the best we have had and the care is personal, and targeted for her special health and physical needs. Highly recommend them.

From the owner: Royal Hearts Home HealthCare specializes in giving royalty care to your loved ones in the comfort…read moreof their home. All of our staff are trained and certified for personal care. We offer temporary and long term services and also accept a wide variety of insurances and private pay.

The owner, Benjamin Sawyer, was very mean and cruel to me. He came to me through Vet Assist and I…read moretold bim how to be hired by them. I told him I needed someone to take me to doctor's and help clean house. He brought a nice woman named Susan to help me. He wanted to know the days and hours I needed her and I gave them to him. He didn't tell me she had to stay four hours and she had to call him immediately after leaving and she was required to report what happened here. Twice I told her to leave early because I was sick and needed to be alone. She reported this to Benjamin Sawyer and he took my hours and days away from me without my knowledge. I called telling him I was upset over this. He threw it up to me that they weren't a taxi service. I said I told you in the beginning what I needed and you went along with it. I texted him I was still upset that Susan gave him a bad report. He texted me he wanted no more messages about being upset. I called him this morning and his wife answered. I tried to tell her there was a communication problem. I told him I liked Susan who he sent to help me and said I hope you all pay her for her mileage and he told me that was no concern of mine. The last call he said, "No wonder you're by yourself, Susan isn't coming back." This was when I tied in with him calling him a few choice words. Don't call him for help is my advice.

My sister and I needed to put a short-term care plan/team together quickly after our 93 year old…read moremom fell and broke her hand. She lives independently (with lots of support). Suddenly, her caregiving needs seems to explode. I live across the country and was dealing with my own health issue, couldn't travel to Virginia. My sister is nearby but works full-time. I reached out to SHS Hampton Roads on a Sunday. I heard back from Ben immediately. He and Kebe were able to meet with my mom and sister the next day. We had SHS care in the home that week. The care my mom has received from SHS has been great. It is easy to communicate with Ben and Kebe re: scheduling or other questions. My mom has enjoyed getting to know her caregivers, and we trust them with our mom's care. This is a unique caregiving model.