Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.

Kindred at home has caring compassionate people working with them. They where all considerate when…read moreanswering questions and when scheduling time for my father. They worked with us on scheduling rather than dictating when scheduling appointments. Dana and Francine are wonderful! My father liked everyone that came to the house and looked forward to seeing them each visit. I urge anyone that needs to use in home health care to check into Kindred at Home.

This was the worse care ever,the therapist that was scheduled to come to my house to help me with…read morethe exercises was not an honest person at all and lie to her supervisors about my well being and concerns, the worst expeyof my life,will not recommend her at all to anybody else .

This company is a joke. They dropped my son afyer a 5 day stay in the hospital they only have 5…read morenurses. You have been warned this os hands down the worst home care company in hamton roads. Nurse showed up dirty late. Two of ky birsed didnt even have cars and had to get rides. I even had to give one of my nurses a ride home and to work or she wouldnt have came in. Again this place is a joke never use them. Chkd had never heard of them amd will not recomend them to any one.

From the owner: In home personal care, companionship and skilled nursingread more

This company and the aide they found for my father are answers to my prayers. I was in the hospital…read moresobbing because none of the independent aide companies or caregivers I had been calling for weeks came to fruition A woman from a hospice care company gave me Senora's card, and Mr. and Mrs. Smith, the owners, were at the rehab center within an hour meeting me and my dad and working on a match for him--no easy task I assure you. By the end of the day, they had found a wonderful aide who my curmudgeonly father has warmed right up to and who was there waiting for him when he got home the next day. You will be delighted with their services. They check on their aides often, are always available, and are very flexible in terms of unusual hours or requests that you may have.

From the owner: Here at senora angles home health care and services LLC.,we are a group of dedicated health care…read moreproviders who are prof ssionally trained in home health care services, such as Alzheimer's care, respite care, private duty, personal care and companion care that satisfies the needs of the body, mind, and heart.

CB I'm currently receiving home care services and I believe…read morethat they're living upto the name

They mistreated me really back back in the year 2024, and now this year they treated me really bad…read moredue to a bad caregiver that thinks that I am treating her bad, but she don't understand me and don't want to help assist me with anything that I have to be left alone with. She got on my case about my messy room, and does not help me clean it up before doing other activities. They had to discharge me, because they wanted to give up on me, and also I have find another agency, wait another 2 weeks to start all over again. These people come from the Galactic Federation just like any other corrupted Galactic Federation owned agency. Also the owner of this company has a deep military background to set the record streight, forcing us to work for them, and not for us. I knew this wasn't going to last forever, because of the stress and pressure that the recent caregiver has given me, and trying to force me be discharged. I think discharging should be outlawed and never allowed especially where there are little or no new options out there. I just hate being thrown to the curve just like that, because I not not elite enough, not perfect enough to be part of their family. Just throw me into the woods and being forgotten. This is what I get and deserve, and why I cannot with the home care corruption. I am under too much stress, too much pressure, and they do deserve this negative review to be posted and shared with many others. I am getting tired of this, these people come from different worlds. They just want to be cruel to be kind, and it does not matter what you do for them, they want you to kiss their behind. This agency is not for everybody, and it's sure not for me. I don't recommend this agency and I sure did not recommend their transportation services. I should of never been assigned to them in the first place. They are so last year, they don't want to improve their compassion skills. They don't even like giving you a hug.

Donya J. is always a pleasure to speak with and consistently maintains a positive, friendly…read moreattitude. Her pleasant demeanor and professionalism make every interaction enjoyable, and she is always courteous, and helpful.

Donya Johnson is fantastic! Always on time, pays complete attention to my care throughout the time,…read moreis cheerful and extremely helpful in all my daily tasks. Vontaisha Aggison is always cheerful, has learned all my needs after just one visit and is attentive throughout her time with with me. She is very professional and even helps me with my grocery shopping, cell phone adventures (of which I am challenged), and has a great personality and a joy to be around.I Shadara Holmes was one of the first care givers to visit me. She picked me up from the hospital after surgery, took me to Doctor appointments, and made sure I kept all my appointments. She learned all my needs during my surgery recovery and was always here when I needed a helping hand. I don't know how I would have made it through my surgery recovery were it not for Shadara. Shadara, thank you very much. Tiffany Campbell is extremely qualified as a care giver and has a great personality. She knows what my routine is and always insures my needs are met (fixing meals, doing laundry, tidying up around the house, helping find my favorite TV programs.) She always checks that I have the next days food and clothes laid out before she ends her shift. Thank you Tiffany. Chonell Klass is extremely observant and is able to anticipate my needs even before I know I need them. She remembered my routine from her visit and has been extremely helpful in all my care tasks. Chonell is great company as I am pretty much a "shut in" during my recovery from surgery. Thank you Chonell.

My stepfather passed on January 3rd. My mother, who is grieving and having surgery of her own…read moresoon, is still receiving correspondence from them either either bills from after he passed or asking her to authorize automatic credit card payments. She has called them four times since his passing to request this stop. I have called twice. The first time I called I requested that they update the address if they could not guarantee she would stop receiving them to my email so that she did not have to continue dealing with it. She received another email. When I called, they had my email address and told me that they had a glitch in the new system that caused it to send to my mother again. This is the third time we have been told that it was due to the new program. The first woman hung up on me after I told her this was the only thing I wanted done. The woman I spoke with today (who was much more compassionate) told me they couldn't correct things until February 9th. Guess when I called the first time - that's right, February 9th. I had requested to speak to a manager or supervisor when I called today and they "couldn't talk to me and wanted my information." I still have not heard from anyone. You would think that a company who is supposed to "be a family of care and compassion" would be more empathetic to grieving families. While we were able to have a fantastic caretaker by the end of my stepfather's life, we had numerous other issues to get to that point. Many times, the bill would reflect fraudulent charges for days/times that no one came. There were plenty of instances when caregivers did not show up and no one ever alerted us that they would not be coming for the day. Luckily, we have enough family in the area to cover these things but anyone who is going to need to solely rely on this company should beware.

We were connected with Care Advantage Inc. (in Hampton Roads) through a program that helps dementia…read morepatients. The program contracted them for 72 hours of care in 4 hour sessions once per week which was a blessing because we needed the extra help. Unfortunately, our experience with this company has been terrible after about 3 visits. My grandmother lives in a memory care facility and has dementia. The only reason we contracted Care Advantage was to assist with bathing, as she often refuses and the facility cannot force her. Without proper bathing, she developed a serious skin infection, so this service is essential. From the start, communication and reliability were terrible. For the first three weeks, I had to personally call the aides (through cameras in her room) to remind them she needed a bath, even though this was clearly documented in her chart and was the sole purpose of their visits. After only four visits, the aides simply stopped showing up. It took me a full month of repeated phone calls and a call to the program that contracted them before I was finally contacted and services resumed. When they finally began again, shifts kept being rescheduled because the company "couldn't fill them." Just today, the aide assigned to my grandmother called me directly from the facility. She explained that no one at Care Advantage had informed her my grandmother was in memory care, and she couldn't handle it and was planning to cancel and leave because she would not have agreed to work with dementia patients. She only called me after unsuccessfully trying multiple times to reach her own company's office. After speaking to me she agreed to bathe my grandmother before leaving. This is not a reflection on the aide herself, she did follow through once I explained the situation. This review is about Care Advantage as a company. The fact that they did not even tell their own employee that my grandmother was in memory care is unacceptable. What would have happened if my grandmother were at home alone with dementia and the aide had decided to leave without care? The company is nearly impossible to reach by phone, unreliable in keeping appointments, and demonstrates extremely poor internal communication. In just two months, they have proven themselves untrustworthy and disorganized. At this point, I would not even trust them to watch my pets, let alone provide essential care for a vulnerable dementia patient. Out of the four caregivers that have visited my grandmother only one of them sat and spoke with her... the others sat on their phone, ignored my grandmother and generally just seemed annoyed to be there. I cannot recommend Care Advantage Inc. to anyone who needs consistent, dependable caregiving. UPDATE: I was just contacted by the facility that my grandmother is living in. They told me that she was not bathed (they couldn't find any wet wash clothes in the room). Her cloths were changed...