The floor staff has been courteous to my mom. However, management avoids my calls. I have to call…read moreseveral times to ask about online payment. When I gave notice to vacate and told them the rent is paid, no response until I had to email about twice. Attached photo is debt collection notice after moving out 4 months. They'll communicate when they want money. The place has nickel and dime my mom. $35 for shampoo. $80 a month for laundry. What drove me to vacate was the sales lady didn't tell me that they don't have Medicaid long term care bed for mom when I asked. She said they'll discuss it later, which is when I told them my mom will be low on funds and can't stay there because I was led to believe in the spend down for Medicaid Long term care. Also, they wanted to use my mom's photo for their marketing. This place cares for you if you can afford it.

If your loved one falls or has reoccurring UTI's do not send them here. The staff in blue are very…read morecaring but are understaffed and there is a high turnover. Some of the directors don't follow through and seem to just be there for a paycheck, not for the care of your loved one.

Not thorough, dirty, patient information left on display on monitors for all to see- never locking…read morewhen leaving rooms. Discharged father with broken hip and femur in excruciating pain, had to go to Norfolk General to get someone to do an x-ray. DISGUSTING how they treat our vets!

BEWARE: AVOID AT ALL COSTS -If I could give lower than 1 star, I would. Called and left a message…read moreas the response stated and never heard back.

This company and the aide they found for my father are answers to my prayers. I was in the hospital…read moresobbing because none of the independent aide companies or caregivers I had been calling for weeks came to fruition A woman from a hospice care company gave me Senora's card, and Mr. and Mrs. Smith, the owners, were at the rehab center within an hour meeting me and my dad and working on a match for him--no easy task I assure you. By the end of the day, they had found a wonderful aide who my curmudgeonly father has warmed right up to and who was there waiting for him when he got home the next day. You will be delighted with their services. They check on their aides often, are always available, and are very flexible in terms of unusual hours or requests that you may have.

From the owner: Here at senora angles home health care and services LLC.,we are a group of dedicated health care…read moreproviders who are prof ssionally trained in home health care services, such as Alzheimer's care, respite care, private duty, personal care and companion care that satisfies the needs of the body, mind, and heart.

Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.

If you are looking for quality hospice care for your loved one DO NOT go here. From beginning to…read moreend they offered little to no support for my mother and our family. In three months that she received care with Heartland she went through 3 nurses, 2 chaplains and I had to refuse to stop working with the 'bereavement counselor' and their 'social worker'. The people at Heartland are not trained to deal with complex grief. They frequently missed appointments, would not return phone calls, and mentioned a lot that they had a nursing shortage when I would be angry at their lack of response when asking for help or guidance from their agency. In my mothers final hours I made no less than three phone calls for nursing care to them in a two hour period. On call did not respond to me AT ALL. My mother took her last breaths while I was pleading for a nurse to return and it took two hours and three phone calls to get someone to my house. The 'bereavement counselor' rarely showed up, as did the SW. when we first contracted with Heartland they informed us they took care of the 'physical, spiritual and emotional needs of patients AND their families'. I know this because every time I called I had to listen to their on hold self promotion of this. Well, we requested ALL the help. We wanted everything. What we got were once monthly visits on their schedule, not ours and no consistency. When my mothers chaplain died very unexpectedly the 'bereavement counselor' didn't have the courage to come to our house and tell my mother herself. She texted me. I had to tell my dying mother that her chaplain had passed. When she asked how my mother was, I told her she was upset and wanted to speak to someone. She DID NOT respond to that text. If you need emergency nursing care do NOT call them. I only called for emergency care a very few times before the last week of my mother's life. Both times I called before 'regular' work hours and requested help. Both times, HOURS after I called, heartland hospice tried to make me wait for care for my mother until AFTER A STAFF MEETING. These meeting lasted 2-3 hours. I know because I asked and pitched a fit every time to try to get my mother care. No family should have to fight with their HOSPiCE provider to get a medical response and care and attention. One day after my mother's death and NO bereavement counselor has been made available to me, I reached out to the one chaplain left personally on text and he could not come but sent someone in his place- 30 minutes after my mum died. This agency is UNAPOLOGETIC in their lack of care. DO NOT go here thinking your spiritual or emotional needs will be met, or even prioritized. My one regret caring for my mum at home was working with Heartland Hospice. My dying mother and I discussed this because so many appointments were missed and calls and text messages unanswered. Please DO NOT entrust them with your loved one's care.

I am honored to work at Heartland with such an incredible team! Our goal is to guide patients and…read moretheir loved ones along the journey of their last days. Death is a part of life and we will be there to navigate a patient through their final days in peace and comfort.

The owners of the company contacted me personally to resolve the problems we experienced with their…read moreadministrator and to apologize for the experience. We have received the appropriate supplies and have agreed on a path forward. I think families have to be advocates for their loved ones no matter what company is providing hospice care. Having the supplies when you need them should not be an additional stress to an already stressful situation. I am appreciative of the efforts taken by Interim Hospice to resolve the issues.

if I could give this company zero stars I would they put profits over the quality care of the…read morepatients. they keep employees that smoke weed at my house instead of firing them, even though I called the office to report that the aide was smoking weed in my garage nothing was done. They seem to treat the good employees like dog doo doo. this is why they are short staffed. they would rather employ people who sleep over nite at my house instead of being awake for the over nite to take care of me. by far the worst home health company ever. they called me a high priority client. Yeah high priority alright they spend a lot of my money and I didn't get the services I was promised instead I would come out in the middle of the nite and see the over nite staff sleeping. One lady was snoring so loud she woke me up out of my sleep. While I am paying them $32.00 a hour. they make you promises then crap on you. lie to you starting from the VP /of PCCS down the line. dont waste your time sending your loved one to this place. they will just take your money and waste your time .. extremely dissatisfied customer. again if I could give them no stars I sure would !!

First it was my dad needing hospice care for a very short time and then my mother shortly after my…read moredad passed away. The hospice care that my mom received was remarkable followed by genuine concern for her well being by the entire staff! She thoroughly enjoyed her weekly visits by her nurse. I so appreciated the weekly updates.

Our family was referred to At-Heart Homecare and Hospice by our parents' family physician. We…read morestarted home healthcare at a time when my beloved father needed extra assistance. Their team allowed my father to feel safe and secure at home as long as possible. When the time came, the hospice team provided coordinated care and expertise during the much needed transition to a residential care facility. The support and guidance by my father's RN at At-Heart truly helped in our time of need. The care and attention on a weekly basis attending to my father's needs were greatly appreciated. We appreciate the At-Heart Homecare and Hospice's staff's efforts to go the extra mile and address our family's concerns.

My mother lived here for less than 6mo, she fell and broke her hip, she spent a couple of weeks in…read morethe hospital, then off to rehab for almost a month, where she did very well and was walking again. When she returned to Chesapeake place the director of nursing suggested only moving her up to a level 2, instead of into a higher tier for people who are a fall risk. My mother fell again breaking her neck and sinus cavity, along with a gash to her forehead, that required stitches. They sent her alone in an ambulance, no one accompanied her as an advocate (she was unconscious) and they did not contact the family at all. The hospital did 3hrs later. My mother died from her injuries!

The money is not worth the care that is given, short staff and it needs more staff workers, very…read moreshort handed.

I'm so impressed with Carlas knowledge and compassion for her profession. We need more people who…read moretake a holistic look at end care.

From the owner: Carla is available to assist those living out their final days and weeks at home, or in a skilled…read morenursing facility. Scheduling flexibility allows for hourly, daily and weekly assignments, including overnight attendance for up to 2 weeks. Additionally, respite for caregivers is available to those needing reprieve from the demands of caring for a dependent loved one. This may include bathing, toileting, meal preparation and feeding, exercise assistance and massage or Reiki energy healing.

They call it hospice. I call it a lie…read more They said she'd pass peacefully, but they let her die. Not in comfort. Not with grace. They drugged her slowly, till breath left her face. My mom was a fighter. Couldn't speak much, but she could feel. Gave thumbs up, nodded "yes," she knew what was real. They said "quality of life," but stripped it away. With morphine, Ativan, three times a day. No consent. No alarm. No time to prepare. Just silence, excuses, and cold vacant stares. She wasn't in pain. Not until they said so. She wasn't "transitioning" till they made her go. They said, "Comfort meds," but that comfort kills. My mom weighed a hundred pounds, you don't need that many pills. They told me hospice would help. That she'd be safe. Instead, they gave her a coma and called it fate. She had faith in God. And so did I. But I watched as they played Him deciding when she'd die. She wasn't ready. Neither were we. She sat up watching TV just days before peace ceased to be. No call. No warning. Just a final breath. And a nurse with no tears to declare her death. I wanted her to go on God's time. Not theirs. Not with syringes, and blank, empty stares. They call it hospice. But I've read the signs. This wasn't care. This was a crime. So now I speak, for those who can't. For every silenced patient, for every final chant. Hospice? You mean silence in disguise. I watched my mother suffer, while they fed us lies. But I won't be silent. Not now. Not ever. She deserved more And I'll fight forever. Until justice comes. Until truth rings through. She was more than a patient. She was my mom. And they knew...