The in center program: it is operated at a tiny suite that can get overcrowded with clients and employees at peak hours. I deeply regret allowing my child to go there every day for 4 hours (what they made me believed my child needed). There's only 1 toilet for dozens of people using it daily, no playground, permanently dirty kitchen sink, no strict sanitization of toys that have been littered on the floor, etc. very poor hygiene conditions compared to other centers I've seen where's there an employee exclusively assigned to clean all the time. If this center only offered therapies for a duration of 1 hour it wouldn't be that bad, but 4 hours long therapies inside a place no bigger than a large walk in closet is abusive and dehumanizing, it just shows how much they care for the special needs kids they "serve".
The website of this business advertises family support as in making parents co-therapists, although this actually hardly happened. At 30h/week hours of insurance paid therapies
we were promised 1h/week of parent training; however over more than 2 years we only received 5 hours total of parent training and only after constantly complaining.
The in home program: In our family experience the therapists didn't have an inclusive manner toward the parents, it was as if the goal was to make the parents dependent of the therapists
to deal with our child and then over the weekends, holidays and end of the day we were left with a child we couldn't figure. This could have been offset with a proper parent training but as I explained before it didn't happen.
Bottom line, if you are looking for a low quality DAY CARE for special needs then go for it - because in the end they won't do what's best for your child but what is best for their wallet. read more