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    Success On The Spectrum

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm
    Updated 1 month ago

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    10 months ago

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    Round Rock Children's Therapy Center

    Round Rock Children's Therapy Center

    4.4(13 reviews)
    5.7 mi

    I unfortunately did not get the opportunity to experience the staff's services because the…read morereception office staff experience was completely unprofessional. I called to inquire about an evaluation for my child. The lady with what sounded like an English accent asks if my insurance was with an employer. It was not. Then she asks "is it Marketplace"? Not knowing what marketplace was, I said yes. Then she curtly said that this insurance was not accepted. After the call, I logged into my insurance (which was purchased directly from UnitedHealthcare) and, sure enough, they WERE in network, as I had UHC Choice, and not Marketplace, I call back telling her this information and was referred to the manager, and he was repeating the same information. I told him I misspoke and clarified that I did not have Marketplace insurance and that I purchased the insurance directly from the UHC website, which he claimed this wasn't a thing (YES, this is a thing, because I did it. ). They didn't bother to fully check to see if the office was in network (didn't actually ask for my Member ID information or other details) which is what dozens of offices have done as standard protocol. Eventually the man did say that we can take my insurance, but wouldn't be able to accept my husband's Aetna insurance in 2026 - but that I could still schedule something under my current insurance. ABSOLUTELY NOT! The conversation with reception left a bad taste in my mouth and I have scheduled evaluation services elsewhere. I would recommend in-house office training on how not to escalate insurance issues and on common customer service skills. And if insurance companies are listing your office as in-network when it's not, you need to figure out how to fix that on your end.

    Overall it was a relief finding and working with RRCT. They truly seemed to care for my child and…read morecommunicated on a daily basis about progress and and opportunities.

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    Round Rock Children's Therapy Center
    Round Rock Children's Therapy Center
    Round Rock Children's Therapy Center

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    Footsteps and Handprints Pediatric Therapy

    Footsteps and Handprints Pediatric Therapy

    3.0(2 reviews)
    6.8 mi

    I was referred to footsteps and handprints pediatric therapy to assess my son's speech development…read more Scheduling an appointment with them was rather easy with a referral from our pediatrician. Unfortunately, they are not allowing rescheduling because they are pretty booked. So if you do get the opportunity to schedule an appointment, make sure it is an appointment you can follow through with. The staff in the front as well as the speech therapist were very kind, welcoming, and very helpful. They not only made my uncomfortable, but also myself. Thankfully, after my son's evaluation, he does not qualify for speech therapy- he is right on track! While I am very grateful for that I still would recommend footprints and handprints to anybody looking for pediatric therapy!

    Our son had upper and lower tongue ties and needed therapy and body work ! We had even referred to…read morefootsteps and were excited . We had been put on the waitlist for months to finally call Them back last week and the lady said they tried to call us . I asked the date of the call and neither me or my wife have a missed call or a voicemail. We were then told she would call back on Monday to get us scheduled . She called Monday to tell us that after 4 months plus of being on a waitlist the dr he was suppose to see was coming back from maternity leave and didn't feel comfortable seeing our son ! She then gave me 2 other places we can take him and she said she called them and they didn't have a waitlist well that was a lie .. called both and they have a 3-6 month waitlist . We should have been told earlier that the dr would not feel comfortable instead of wasting months of our time . Terribly unprofessional.

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    Footsteps and Handprints Pediatric Therapy
    Footsteps and Handprints Pediatric Therapy
    Footsteps and Handprints Pediatric Therapy

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    Phuong Lien Palafox - Invited national speaker and keynoter ---
Author of The Heartbeat of Speech-Language Pathology
---
Heritage Vietnamese Speaker

    Phuong Lien Palafox

    5.0(2 reviews)
    2.1 mi

    LOVE! LOVE! LOVE, Ms. Phuong! We were lucky to have been introduced to Ms. Phuong when our first…read morechild required speech therapy. She was such an excellent speech pathologist to our eldest that we simply had to seek her out when our second child needed some help too. She expertly dissects the needs of each child, creates a plan of action, provides helpful tips for continued training at home, and shows a deep care for the kids. Her enthusiasm is through the roof! So much so that my kid absolutely LOVES to go visit Ms. Phuong! He doesn't even think he is going to the doctor, he is going to speech class, where he gets to play and have fun. I don't think a better review can be given to any business than that of a returning client. We are returning clients and she is absolutely the best!

    Phuong is AMAZING! She has a gift for working with people of all backgrounds and is able to make…read morethem feel seen and known. Her kindness, generosity of spirit, and empathy are unmatched when it comes to interacting and engaging with our children. She makes learning fun and they love spending time with "Ms. Phuong" - thank you for helping our kids and supporting them on their learning journeys.

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    Phuong Lien Palafox - "Phuong is truly making a difference in our lives. Her therapy services are evidence-based and specific to the needs of my child."

    "Phuong is truly making a difference in our lives. Her therapy services are evidence-based and specific to the needs of my child."

    Phuong Lien Palafox - "Her love for her clients and her passion for their progress is palpable, and we will be forever grateful."

    "Her love for her clients and her passion for their progress is palpable, and we will be forever grateful."

    Phuong Lien Palafox - A functional and welcoming space provides an environment to comprehensively empower communication journeys.

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    A functional and welcoming space provides an environment to comprehensively empower communication journeys.

    OPAL Movement Therapy

    OPAL Movement Therapy

    5.0(2 reviews)
    2.2 mi

    When I started working with Dr Morgan, I was dealing with a serious meniscus injury and also having…read morea lot of trouble with my elbow. I was so impressed with Dr Morgan's knowledge, compassion, and high level of understanding when it comes to gym and athletic injuries as she is extremely versed and experienced in both. To my surprise, I was not put through the textbook treatments that everyone else gets. Dr Morgan took the time to find the actual source that was causing the issues and through creative therapy, movement, and manipulation I am back under the squat rack pain free and my elbow is no longer holding me back. This has been one of the best experiences that I've ever had with a physical therapist and I plan on continuing to see Dr Morgan for maintenance visits to make sure I keep injuries at bay and continue my active lifestyle. Thanks for everything Doc.

    I pay out of pocket for remote sessions. This is because the system I'm in has dropped me and I am…read moretrying to further recover from surgery for a lower back disc herniation and nerve issues. These guys customize my exercises. For me. They answer all my questions. And give a whole hour, which is unheard of. Previously, I got 25-40 minute sessions for the same price. But with OPAL, I get progressions of the exercises and they deal with older people that thought "put your back into it" was a good thing. It is not. I am now working on upper body stuff that really needs to happen to help make the lower body stuff happier, something my insurance and previous PT wouldn't touch. Well worth the money. I submit for HSA reimbursement and haven't had a problem with that. Oh, and I don't pay sales taxes in my state and with remote sessions, I don't seem to pay them for Texas (assuming they have sales tax).

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    OPAL Movement Therapy
    OPAL Movement Therapy
    OPAL Movement Therapy

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    Success On The Spectrum - behavioranalysts - Updated May 2026

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