Dope ass physical and occupational therapy. Sick waiting room. Free WiFi. Clean bathrooms and lots of chairs.

Staff is friendly to the kids but the adult communication was a big issue. There were several instances where I was instructed to do something different by one individual and another individual would be completely oblivious to the conversation and thus have different instructions or expectations. Alternatively I would communicate changes over the phone such an absence and somehow the message is always missed. The cancellation was missed 3x. read more

We have only been bringing my son to OT Connection for a month or so for speech and occupational therapy and have been very impressed and grateful for the customer service and care we receive. The front staff has been wonderful, scheduling has been flexible, no issues with billing, communication is great, phones and emails are answered very quickly. We were initially placed with a speech therapist that wasn't a good fit for my son (though she is a lovely lady!) and the staff was quick to switch him to try another. We LOVE Martha for OT. She chooses her battles and works with my son, not against him but is firm while remaining calm and kind. I'm most impressed that I heard back from the owner/CEO right away and she obviously works very closely with all of the staff to ensure every patients success. They are problem solving and strategizing in staff meetings to best accommodate and treat my son. They are playing with the schedule to see if OT before speech, and back to back, would help him regulate better for speech therapy. I'm so grateful for this office and this is why we gladly drive from Leander twice a week. I feel valued and a part of the team to help my son. They have my respect and appreciation. I highly recommend this provider! read more

REVIEW ON OFFICE/BILLING ONLY. Therapists were WONDERFUL. Again, let me stress that this is NOT a review of the therapists. The therapists my son saw were amazing, but when you are CONSTANTLY battling the billing department, who couldn't seem to get anything right, it makes one want to seek help elsewhere. We brought our son to OTC in Sept of 2011 for an evaluation for speech & ot. The facility was very nice, and the woman who evaluated him was great. But upon check-in, we were told there was a $300 consultation fee. When we made the appointment, we asked up front about charges and were told there were NONE. We thought we were getting an eval for both ot & speech services, but that wasn't the case. We were told AT CHECK IN that we had to come back a second time for the speech eval. Would have been nice to know this before we arrived. So I bring my 2 year old back a couple of weeks later, and it's a SECOND $300 fee. So I sit in the room with my child who obviously needs services, and the therapist tells me that she has to get scores on this test or he won't be admitted for services. Now, we've had our son evaluated for Autism, and it took that dr about 5 min to determine he has it, so I'm not entirely sure why it had to take the therapist over an hour and a lengthy test to be able to determine he needed services. Testing, by the way, that my child barely made it through b/c he "had" to sit at a desk and draw some lines. My son can barely sit still for 5 min and was just getting frustrated with the therapist. Not a great start. But she was very nice and eventually passed him without making him do the entire test. So we were approved for services and began treatment, twice a week with OT & speech back to back. Cost was $70 total. Then two weeks later, I'm informed that they added something to his speech therapy that made it go up to $70 for ONE service, and they wouldn't tell me what it was, and refused to alter it to the previous, cheaper cost. So we had to drop to once a week. Then they tell me that some other issue had come up and now we owed over $300 and had to pay that immediately. We were able to be put on a payment plan, but by this point we were paying pretty much full price for services, which our son needed. Also, one day my son came out after only 30 min of speech, while I paid for the full hour. The therapist was VERY confused as to why the front office never notified me (and a few of us in the waiting room) that insurance was no longer covering an hour, but billing for the full time. I'm glad I happened to stay in the waiting room that day, rather than running errands as I did sometimes, otherwise my son would have been wondering where Mommy was. Honestly, we should have walked, but we were told this was THE BEST place to get services, and it's only a 30 min drive, as opposed to an hour into Austin. Our son made great progress, but every week there seemed to be a new issue w/ billing. Finally, in Jan, 5 mos after he started, we were told insurance was starting over with the new year and it would be a $500 fee to resume services. I was told this on a Friday, and his appointment on the following Tues would be the start over. So that was our last day. And then about 2 mos after we stopped going, I received a bill for over $200 of past due amounts. So I went back to my online bank account, and discovered they had billed us different amounts on several days for the same service. When I contacted them about this, with proof, I received a new bill...for $11.21. read more

The front desk staff when we were going there were awesome. I originally left this as a tip a couple of years ago, but figured it should be a real review at some point. :) We had to take my son to OT when he was 2 months old in 2012 due to severe torticolis. He continued to see them for approximately a year and even though we had to switch therapists due to scheduling a couple of times, they were amazing with him. *Sometimes the scheduling issue was theirs, not ours. They are very strict about their schedule though and you can't call in sick more than a couple of times, so if your child has issues like mine did with constant ear infections due to a malformation of his head (severe plagiocephely caused in utero), it could present a disruption to a childs therapy which could be unfortunate. Thankfully, we were able to maintain a consistent enough attendance not to warrant ejection from the program. But, it is something to be aware of. read more

Review on billing/office only: I only went once to OT. My insurnace lists them as a preferred provider so we went there. The Therapist was great and we looked forward to continuing service however we will be going somewhere else. Even if the insurance has preapproved the appointments they make you pay the FULL APPOINTMENT COST as if you had no insurance. Then when they receive the insurance payment they will cut you a check for the overpament the following month. After much discussion they refused to budge. We went somewhere else that was interested in honoring the contract with the insurance company. Paying $95 twice a week and waiting two months or more to get those funds refunded, on top of paying for the insurance in the first place is ridiculous. Even the insurance provider felt this was out of line. read more

My son has been going for a few months now for multiple therapies and the ladies at the front are always so helpful and nice especially when it comes canceling appointments. Our PT therapist, Beth is absolutely amazing and we love her so much! She's great with our son and you can tell she loves her job. read more

Make sure you ask for receipts and review them every visit. And if you can ask for your patient ledger. The copay they collect is more than what your insurance request you to pay and you don't get the money back. They move money around claim to claim. Really shady, dishonest, rude front office manager. Make sure you read other reviews before you commit to them. Overbooked, they rush you, and only want your money. read more

My 27 month old daughter has been seeing Andrea and Allison for speech therapy sessions. We have been coming 3 times a week for about a month or so, but only because we met our gigantic 5k deductible on our health plan and we figured it behooves us to get as much therapy in prior to the deductible resetting in January (to 6k next year...got to love insurance!). Anyhow, Ava (my kiddo) is incredibly shy and, surprisingly, both therapists have been able to get her to warm up to them. That in and of itself is impressive, believe me. We transferred here from Round Rock Children's Therapy for several reasons. They had not gotten her to speak at all after four sessions (and she did talk at home, just limited to 7 words at that point). She also just wasn't warming up to them that much and then the kick in the teeth was when I realized that they were double billing us. They (RR children's therapy) added an additional code that was for eating issues, which Ava did not and does have any. Now, I wish we had switched sooner! Ava talks to both therapists and has been steadily increasing her vocabulary. They teach her through play and they both genuinely seem passionate about their work.Ava enjoys her sessions, as long as I come back with her (eventually we will get past her seperation anxiety). I am so thankful for these ladies giving my baby her voice and teaching me how to help further expand Ava's vocabulary in between sessions. In conclusion, we love this place :) read more

I was visiting OT Connection the other day and was impressed with how helpful the staff was. Everyone was focused on the kids. It's a busy place. I was very impressed to find a review, where Mom was happy, even though she had a 45 minute drive to bring her child to a speech therapist. They also do physical therapy, occupational therapy, and sensory integration. Years ago I was in the situation where my son received many of these kinds of services. I know how grateful we were to have good therapists for him. read more

They provide our foster child with speech therapy once a wk at the clinic and once a wk at her Montessori school. Strengths: communicating with families and engaging the child. Great providers ! read more

My son has been going here because of major surgery he had on both feet. He has gone from being hesitant to walk and being weak from being in casts for months to running, jumping and being a normal 4 year old. His therapist Jen makes him strive to be better! Every week he asks when he gets to see Ms. Jen. I am so grateful for the team here and all the work they put into customizing plans for my child! read more

This is a really wonderful facility and the staff are all amazing. My son loved coming every week and he made HUGE improvements over the course of his time here. I can't say enough good things about our experience!! read more

My son has been in therapy at OT connection for 2 years now. I am more than pleased with his progress and the AMAZING therapists that work with him. He loves coming and has so much fun. I love that they play with him and he doesn't really realize he's working on skills at the same time. Their facility is beautiful, new and geared towards children. The staff are very nice and super helpful. The Therapists give you lots of great ideas on how to work on weaknesses at home that are easy and FUN. read more

We've been going to OT Connection since January and have to say that we really love this place. The therapists and staff have all been wonderful. Our child receives Speech Therapy, Occupational Therapy and Physical Therapy. All of the services have been excellent. I have seen some major improvements in our child since we have been going there. The therapists take the time before and at the end of each session to discuss the child and any new developments or concerns. We've been extremely pleased and wouldn't even consider going elsewhere. read more

Terrible place all they care about is money. I had to pick up my daughter with fever at school so my son couldn't make his appointment and they charged me 150 dollars for missing his sessions. They are not understanding at all. read more

The staff here is amazing. Love all the therapists who have helped my kids. Front staff is friendly and helpful all the time. Everyone takes time to answer questions that I have without making me feel like I'm being a burdon. Been to other therapists over the years. These folks are my favorite! read more

If you have special needs and need to use a handicap parking space, then this is not the place for you. They only have 1 space for their building. You would think since they provide therapy for special needs children they would accommodate their clients. It is first come first served and it is always full. There are 2 other spots in another section of the parking lot that you could use. Then you would have to walk through the parking lot and behind parked cars to get to the ramp in front of OT Connection. Not very accommodating! And not very convenient if your child has a serious medical condition. They should be embarrassed. read more

Probably one of the nicest facilities in the area with amazing therapists. My son has always had a hard time transitioning in new environments and with unfamiliar people. I was amazed at how he separated from my husband and I, willingly, with the evaluating OT. However, while we were sitting in the waiting area I couldn't help but overhear the numerous complaints from other parents regarding billing and scheduling issues. I saw one parent leave the front desk in tears after being told her appointment time would not be held if her child was absent for a 2 week summer vacation, although she had been coming there for two years? I left there wondering if this were an everyday occurrence and after talking to other parents I gathered it was. Sometimes a nice facility doesn't make up for all that goes on behind the scene. read more