Falling twice, breaking first the tibia and then the femur has been an experience I wish on no one…read more After the second break 9 weeks after the first the plan was to replace my knee to fix the femur. It's been two weeks of waiting at Rehab and they have been amazing! Everyone was helpful and caring. Please do not hesitate to come to this facility!

My in-laws "purchased" a 2 bedroom apartment. They were required to give a deposit of 80% of the…read morevalue of the unit. This is greater that $100,000. The contract says that Oakwood keeps the deposit for as long as it takes to sell the unit again. My family has been waiting more than a year for the return of the deposit. They built new units over there and had no incentive to sell existing units. If you know you will need this money to pay for nursing care following independent living, think twice about signing that contract. Even sleazy landlords are required to pay deposits within a reasonable amount of time and with interest.

After being in the hospital for 37 days I was very anxious about my next step in recovery. I was…read moreworrying for all the wrong reasons the staff here at encompass have been beyond amazing. I have never felt more comfortable in a rehabilitation facility in my life, you are in amazing hands here at encompass. I don't leave a lot of reviews but I couldn't let it go unsaid that I think everyone should aim to get placed into encompass for any type of rehabilitation. Everyone from the custodians to the big wigs have been extremely motivating and positive and you can tell they genuinely care about you and want to see you recover. Oh and the food is actually really good most of the other reviews I have seen about encompass have been about how bad the food is and they are not true at all!!!

The care I received was exceptional by every single staff member. I came there barely able to…read morestand and was encouraged and assisted to complete regimens that increased my endurance and helped to not only walk but also to navigate stairs which allowed me to go home and continue my journey living my best life outside a facility. I have nothing but gratitude and highly recommend Encompass Health.

I would highly recommend the advisory services and expertise of Claire Merkt…read more Our family was struggling to find the right facility to ensure our mother (diagnosed with alzheimer's disease ) was safe and well cared for. Claire's took the time to assess our family needs and requirements. Claire utilized her skills and market knowledge to identify 3-4 facilities for our family to tour and speak with management. In the end, because of Claire's direct involvement and expertise, we selected a great environment for our mother. Thank you again Claire!!!

Comfortable facilities and considerate staff, My primary…read moredoctor works out of this facility, I have also had lab tests taken here and therapy visits. Overall I think this is a great clinic, I live on the other side of town but prefer this location and have been coming here for years. Would recommend!

I am a covid long hauler and struggling to find a Dr. that took me serious early on with my…read moresymptoms. I have been working with Dr. Preston M. Stephens and he has been understanding. He is an amazing Dr. I just wanted to give him a shout out for helping me because this has been such a long health journey. The facility is clean, friendly, and welcoming. I suggest getting in early for check in. To the staff at Odana Atrium keep up the amazing work !

Occupational therapist Heidi G. is personable and professional. She is helping me with tight…read moremuscles and scar tissue I have from cancer surgery and radiation therapy. I couldn't have asked for a better occupational therapist! I would recommend her to anyone. The UW Health Eastpark Medical Center is a beautiful and clean facility as well. I always enjoy going there. Their parking garage has charging spots, which makes it super convenient for people with electric vehicles, like I have.

The UW Health East Park Headache Clinic cannot be beat, it is outstanding. My chronic migraines…read morehave taken a serious toll on both my life and career but Angela Clarson, PA has changed so much of that. You will not find a healthcare provider who takes you more seriously, tries every option until you find a solution or, honestly, is just fun to talk to! She's professional, super sweet and truly loves her job. We've had lots of trial and error but she never gives up. It gives patients something to look forward to because she assures you that there are always more options. The MAs are really lovely too and have a great sense of humor. It's a truly beautiful facility too, Kind checkout staff, decent billing experiences. Only recommendation is to get on the cancelation list because they are an in-demand clinic. The wait can be 6 months but if you're determined in calling or answering cancelation notices, I've gotten appointments moved up by 4-5 months. They're never openly annoyed with my calls!

My father was at St. Mary's for about five years in the Dementia/Alzheimer wing. Unfortunately,…read moremost times I visited he was improperly dressed with only a t-shirt even though he had a closet filled with sweaters and long-sleeved shirts. Activities were horrible and demeaning. My father would be alone most times or stuck in front of a soap opera. We encouraged the staff to please take my father to all the activities even though he'd say no thank you. We had opera CD's and a CD player for him to listen to and no one ever turned it on for him. He just languished away with hardly any attention from the staff. One good comment is that the food was good. Be sure to advocate for your loved one.

I chose SMCC for my 2-week rehab. after surgeries following a bicycle (me) vs. pickup truck…read moreaccident. I could not be happier with that decision. The facilities are exceptional, and the care I received and the staff were even better. Going from one facility (hospital trauma unit) to another (rehab.), you never know for sure if t's a positive or negative move until the decision and transfer is done. This was a very positive change for me. My therapists (OT/PT) were outstanding. The nursing staff was caring and accommodating to my individual needs. Staff coordination with my insurance was thoughtful and thorough. I had regular visits from administrative staff to be sure that my needs were being met by regular staff, and that any questions I might have had were answered. I found the atmosphere nurturing, encouraging, personal, and I connected with many of the staff one-on-one, especially those I interacted with routinely. I can fully recommend this facility and its care as five-star in every way.

Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

My family became patients of this facility two years ago and have had a LOT of issues since. There…read moreare a few staff members that are great, however overall I do not feel that Patient Care and Experience are important to the staff at this location. Two years ago three members of our family were given a new diagnosis that required some navigating of the health care system (laws, paperwork, additional appts, etc.) The staff at this facility is often unhelpful in aiding us with questions or navigating our care plan. They do not help patients understand processes, guidelines or care schedule. We've had lost paperwork, missed medications, and more. I've mentioned before that I do not understand our care plan, but no one offers to help talk through it or kindly and patiently explain things to me. I'm often met with curt responses and just dead-end "good luck with that" kind of attitude. I feel that the staff finds me difficult. Im sure. But I'm a mother advocating for my child, and when my healthcare team is not helping me help my child then I will continue to advocate for them. I don't think it's too much to ask for people to tell us if things are coming up due. I understand the staff have limitations and guidelines to follow. However, if you're the type of person looking for healthcare team who are ON YOUR SIDE, who advocate and look out for you, then this is not the facility for you. I've called the patient complaint department before and unfortunately not had any resolution. Another message left today. We will see.

Just about every time I've gone to this clinic I've had a great experience. Dr. Khan is very…read moreunderstanding, kind and knowledgable. I drive about an hour to see her because she's a great primary care provider for routine checkups as well as other medical concerns that come up. I didn't get the same sense of warmth with the NP I saw when Dr. Khan was unavailable though. The receptionists are always very friendly, great parking and the facility is updated and always clean. If you're looking to try out new provider, I highly recommend checking out the Deforest clinic!