1. The Comfort Vet

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Middleton, WI

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The Comfort Vet

5.0 (1 review)
Open • 2:00 pm - 6:00 PM

Services - The Comfort Vet

Pet acupuncture

Pet physical or wellness exam

Rehabilitation therapy

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Madison Veterinary Specialists & Emergency Care

Madison Veterinary Specialists & Emergency Care

(59 reviews)

Moorland - Rimrock

wonderful service, prompt, polite and caring. In the hardest of times the MVS team was there for…read moreme and my family.

My dog Dixie was 12.5yo and had been having reoccurring seizures. We had already taken her to our…read moreregular vet multiple times and it had been determined that she had pancreas cancer that was causing insulin to be released continuously, causing her blood sugar to drop so low she would have seizures. We tried controlling her diet for a few weeks, but were unable to keep her from having more seizures. She was in bad shape and getting worse, and we decided that she needed to be put to sleep to stop her suffering. We were going to go in the next day to our regular vet. My gf woke me up about 5 am and said she couldn't get her blood sugar up to get her out of the seizure and we needed to go now. So we needed a 24 hour vet. So we opted to make the 45 minute drive to Madison. We tried calling the entire drive there and 15 minutes before. Probably at least 5 times throughout the drive and no one would answer. When we got there we explained that we were looking to have her put down as quickly as possible as she was in horrible shape and suffering severely. She couldn't bend her legs or sit normally, and had completely relieved herself uncontrollably on the drive. Making horrible sounds at full volume. I thought the process would be to just have the vet come to the car and do it there as that's something some vets offer. They don't, whatever. They strapped her to a cart which was horrible as she wasn't able to bend her legs so it basically forced her to the cart. They took her in and wheeled her to the back. Which I found completely unnecessary as now she was just going to be more afraid being taken from her family. They gave me a form to fill out. I asked what all these boxes I was supposed to check were, about if she should be revived and they could do whatever to stabilize her. I said no, as we just wanted to end her suffering as quickly as possible. I was told it was just a formality so they could get her ready for the euthanasia. So I signed it. Then we sat in the waiting room for 15 minutes while we tried to figure out what the hell they were doing. We were the only customers there with about 5 people on staff. The receptionist sat chatting on her cell phone with a personal call the entire time. Interesting that they wouldn't answer the phone when we called. Then they moved us to a separate room, and had someone come in with some forms. It's the pricing. $130ish for the euthanasia. Plus $200 for stabilizing her. I was immediately pissed, and asked FOR WHAT? We said we just wanted to have her put down! The woman started in with her funeral director voice, "Well, we know, but we just want to make sure we've exhausted every available option for our peace of mind." Well isn't that nice. You've kept my dog suffering for an extra 35 minutes for your peace of mind. Or maybe it's because you were having a slow day and saw an opprunity to extort your only customer out of an extra $200 for services they specifically said they didn't want. I singed the bill. I knew then it was BS. But what was I supposed to do. They had my dog, she was terrified, she was suffering horribly, and the only was to end it was to let them win. They told me not to worry because she was stabilized and doing better. I told them to get my dog back here now. They wheeled her in shortly after. She was still in a seizure as she still could not bend her legs and completely disoriented. They said they'd give us some time and to let them know when we were ready. I said we're ready now. We can deal with our emotions later, the only thing I wanted to stop was her suffering. The doctor came in shortly after and was very professional and did a great job. It would have been a 5 star service, had they taken us directly to that room and gave us the identical service that we finally received in the first place. Even if they just did that exactly and just charged us the full $330 for the euthanasia and said that's the price. Fine, so be it. But having to jump through all of those hoops, using our dogs suffering as leverage to extort an extra $200 out of us was flat out evil. I hate this place. It was 4 months ago. And when I think of my dog, I don't think of happy memories, or sadness for her being gone. I feel a deep rage thinking about how awful her ending was. Then a week later we received a sympathy card personally signed by all the staff and it just pissed me off more. You can stick your cheap phony sympathy where the sun doesn't shine. You didn't give two shits about our dog's well being. Just how many dollars you could squeeze out of us. If you want $330 for putting a dog down, then just charge that and skip the BS. Any other circumstances, I would of called this BS out and fought it. But when they have suffering hostage, and they only way to end it, is to submit, you swallow your pride. And they know it, and they build their policies around it.

The Comfort Vet - vet - Updated October 2026

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