Unfortunately I experienced what no client in pain and needing therapy should have to undergo. The…read moreoffice staff was and always has been excellent in attempting to schedule, and in their courtesy and cheerfulness. I received massage therapy for about a year here with a good therapist who took his job and my health very seriously, but he left. They have been booking way out and have not hired anyone else, so I had to take an appt. elsewhere as I am a 66 y.o. woman with quite severe hip, neck, back, and knee pain.
When I came in last week on my spring break (I'm a teacher), I tweaked my upper hip getting out of the car, and went inside. I paid my copay, and was waiting for Mia to come out. The front office staff member told her I had pulled on a muscle, so when Mia came out I explained that I better not have that area worked on, and also at my one appt. I could find a week before, the therapist used hot stones around my neck, and together with the high stress I'm under (my mother is dying and daughter in crisis), I was recovering from a stress rash around my neck, so please don't work there. But I still needed to get relief/have the long awaited treatment on my lower hips, upper back, legs, arms, etc., to which she replied with a rude tone of voice and facial expression: "For An Hour??" I tried to explain that yes, I needed it, as my steady therapy was not available. She then said: " I have a waiting list of 100 people". I said, I'm here waiting to get help for my pain and you're telling me about how many people are on your wait list? To which she said: "I didn't say that"... (a complete lie-she just said it). So..... Her attitude of complete lack of concern for the clients welfare, lack of professionalism, care or intention to H-E-L-P me get the therapy for which I came there, lead me to never want to go back again. She is not fit to serve as a health care provider, and even though our region has a shortage of massage therapists, you want to avoid going to IRG Silverlake with Mia, who will treat you rudely and inappropriately if she feels like it, no integrity whatsoever. Also in the one prior appt. I had with her, it was at a very lackluster and mediocre skill level.
I would like to add that the director did call me and took notes on what happened, and did apologize, which was appreciated. I do think that based on my experience over the year, that he Does Care about the quality of service they provide to their clients seeking treatment from pain and mobility issues. However, their lack of hiring someone to cover the need of clients for three months is troubling (I don't know to what extent he is responsible). Health Care is in a seriously difficult situation though now, financially and otherwise, and I had tried to give the benefit of the doubt, until being treated with such a low level of concern for the welfare of my health, and the basics of how to treat a client with courtesy and care. Let's try to bring each other up and not down in this crazy world? Be Well Everyone!
