Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

I am trying to repair a damaged in ground swimming pool for my disabled sister so she can sell her…read morehome. I called USA Pools 09-16-26 and there was a prompt response and site review the next day. Initially things seemed promising, an estimate was promised in a few days and on direct questioning they did say they could take on this project. On Sept 21, a call to check on the estimate yielded a promised reply in 2 -3 days. Another call Sept 25th yielded an estimate at the end of the day for about $14,000. More than I expected but given the scope of the repairs and the lateness of the season I accepted it. Their response was that they maybe able to start cleanup in 2 -3 weeks. I asked for a signable contract with a starting date for the initial cleanup and then the install of new liner once it is available. Also, I asked for their insurance info, Mass Licensing info and if they were bonded. Once it was clear that I required a signed contract before making a deposit, I was given some weak excuses for going with an unsigned estimate instead. They did not to give insurance info or even Mass License info. This in not good business practice and is not what is recommended by the Mass licensing board. Then abruptly I was told they could not help me. So now after wasting 10 days, I am stuck having to start over again to find a new vendor but it is so late in the season that it is doubtful it can be done before winter kicks in. If you are thinking of hiring this company, be cautious!

After being ghosted by other local pool leak companies, South Shore Leak was a breath of fresh air…read more Rich responded quickly, showed up on time, and immediately got to work. He diagnosed the plumbing leak in my gunite pool (which was less than 3 years old) with confidence and repaired it with surgical precision. The digging was minimal and exact, and he left the travertine decking looking untouched. His professionalism, attention to detail, and follow-through was a relief. I would gladly act as a reference for Rich anytime. Highly recommended! Thank you, Rich! You saved our summer!

South Shore Pool Supply has been opening and closing our pool for the past three years. We…read morerecently had our 2026 fall closing done. John Cannon was the lead tech. John along with his assistant made it a point to introduce themselves and to take a minute to outline what they would be doing. They also asked if I had any questions or special requests. The pool was closed and covered in about three hours. Everything looked good as they were packing up their gear. I am happy with the service and would highly recommend using SSPS for your swimming pool services. If you have any questions or scheduling issues, just call Tracy and she will do her best to accomadate you.

If I could give zero I would. Triple charging customers and rude service. Never solved the problem…read moreand charged exorbitant pricing.

Steve and his staff are knowledgeable, great quality work, and I would highly recommend them.read more

After using this company consistently for 10 years, I'm extremely disappointed with their service…read more In early August, my system developed a severe leak, leaving me unable to run the pump or use the pool. After several unanswered emails, their phone message stated they were no longer taking service calls for the season--but I could still schedule my pool closing. Who does that? A service company should be there when you actually need them. After 10 years as a loyal customer, I expected at least a response. Very poor customer service and poor business practice.

Highly recommend MCM Pools! Our pool heater was leaking badly, I could not run the pump, and after…read moreseveral unanswered emails to the company we had used for 10 years, we were told they were no longer accepting service calls for the season-although they were scheduling pool closings. MCM Pools responded quickly and took care of the problem, allowing my family to enjoy our pool for the rest of the season. Very grateful to Kurt and his team for their responsiveness, professionalism, and excellent service! It's refreshing to find a company that is there when you actually need them. Thank you, MCM Pools!

While I have MCM Pools open and close my pool, I was not aware they also did liners. The process…read morewas seamless. Chris was very patient and informative during the process. Even with so many clients needing liners secondary to the recent blizzard damage, the team took their time to ensure there was a quality installation. The prices was competitive. I had questions after installation, and the team came out to be sure they were all addressed. Thank you to ​​Matt, Artie, and Bert!

Five Stars for A-1 Quality Installs! If I could give more I would!…read more John and his team are true professionals! My mom had a pool installed by another company that unfortunately did a terrible job. The situation was a mess. Thankfully, John came to the rescue. He and his team evaluated the damage, clearly explained everything my mom would need to replace, and got to work right away. John was prompt, professional, and very reasonably priced. In just two short visits, they completely turned things around. The pool now looks amazing! Huge thanks to A-1 Quality Installs for saving the day. I'll definitely be referring you to all our family and friends! (Check out the photos -- Top/Left shows the original mess, and Bottom/Right shows A-1's magic touch!)

Jon was excellent !!!! He was the only installer that could get me in by July 4th for an 18x33…read moreoval. Him and his crew came Sunday prepped and did the install and were finished by 5pm. His work was perfect and the pool came out great which had to be fit around an existing deck. His price was more than fair and beat every other installer I called . I would highly recommend a-1quality installs.

If you are planning to work with this company run. Run as fast as you can. They will destroy your…read morepool equipment within a couple of years. I had my pool fully renovated in 2021. for shore pools started servicing it after. I have no work with any other company since i open my pool. In 2023, I started having problems with the equipment. salt generator was connected wrong last year And burned down, the pool was no close properly on winter 2024 and when heater was turned this year water started to coming out from the inside and all pipes were cracked and leaking. I called the guaranty company last year. I was told the company was using unsafe amounts of chemicals, and they were distroying my pool system. To change them. I was busy I to change them. I didn't change them, and now i regret it. Today, I face over $10k in broken equipment . I called them last year to question them about the closing of the pool, equipment left on the floor, and the patio. When i called them Lady was rud and advised not to blamed them for something they didn't do. I pointed out to her that The shore pool has served my poolmsince i open. 7/2021. Guaranty company emailed me with my claim findings and declined to cover my pool. Because signs of long time leakage , and corrections couse by high PH and chemicals. Complaints i had sent to the shore pool in the pass. See photos below

I consider us to be refugees from the horrific customer service we received from Aqua Jet…read more After being cursed at and treated horribly by their owner, we contacted Shore Pools for support at my parents home. Being senior citizens and the upkeep on the pool had become too difficult and they needed additional support. Shore Pools promptly responded with friendly, professional service and a problem solving approach. They were happy to answer questions and offer suggestions without a sales pitch and their work has been great. I feel relieved that my parents are in good hands, thank you Shore Pools for being an asset to our community!

Mike & Bruce arrived on-time & immediately set to work. They're both kind & professional They did…read morean excellent job of cleaning our gunite in-ground pool. We'll be utilizing their expert services for our ongoing pool maintenance, cleaning & repair services, including opening / closing.

Came out assessed and went to work. Got my green murky pool water clear and offered maintenance…read moretips. Very friendly and professional