BUYER BEWARE!! Found a car on Kia's website that was at Bridgewater Kia. Spoke with Chris, their Internet manager and he assured me several times they would increase the value of my trade and not add to the MSRP of the car as that was the same deal I had in another dealership. Next day, we drive an hour and a half to the dealership and Chris is no where to be found so they assign us Hunter as a salesman. Nice kid, knowledgeable about the car, but financially not allowed to do anything. After we see & drive the car we fill out paperwork and he goes to his "sales manager" Vinny's office and also gives our car keys to his used car manager. Twenty minutes later comes back with a sales ticket that had the following extras: $6995 MSRP Markup, $798 Doc Fee, $299 Etch Fee & $225 DMV Fee. Plus, they were not giving us any more for the trade as Chris promised me 3 times. We started to get up when Vinny came out of his office to ask us what we wanted. I offered what Chris said he would do for us, Vinny said he couldn't so we got up and went to our car. As we are about to back out, Vinny & Hunter knock on my window and said they spoke with the owner and will do $1000 over MSRP & drop the $299 etch fee. We agree and go back in. Hunter now submits our credit application and with our excellent credit rating (800+ score) offers us 9.5% financing when it's 5.25% on Kia's website. They weren't making as much on the car so they tried to get more of a kickback from the bank. We left and never looked back. Unfortunately everyone at this dealership are who give car dealerships a very, very bad name. We purchased the same car in a different color closer to home with absolute honesty and integrity. read more

After being frustrated with Global Kia's service department, i decided to go to Bridgewater Kia. I explained my concerns to Carol in the service department. She was attentive and respected my concerns. I was very pleased with the results, as the service I obtained was quick and solved the issues I was having. With Global, I had to take an Uber home and back. Bridgewater now offer a valet to drive you back to work or your home, if you don't want to wait at the dealer. You see it's the little things that win over a customer. Being nice is ok- but respecting the customer as a human being goes a long way. they even cleaned my car, which i didn't request, nice touch. I would recommend Bridgewater Kia service to my family. Special kudos to Carol Meier. By the way, review says I'm in san Francisco, NOT. couldn't edit it read more

There can be a fine line between incompetence and lying. These guys are both. The advertise price was the not the "actual" price -- $2,500 difference. And, I called to make sure they had the specific color that I wanted and when I got there they didn't have it. There is a reason these guys are not highly rated. Steer clear. read more

I purchased my car back in July despite the poor customer service reviews I read. I dealt with Jim who was very nice but when I was informed that there was going to be a delay in receiving my NY tags I should have stopped in my tracks. Not only has there a delay almost three months and counting but I have not been able to speak with anyone there to get updates. I have sent emails and made telephone calls and no responses. THIS IS JUST POOR CUSTOMER SERVICE. DANIEL AND JIM ARE NON RESPONSIVE ONCE YOU PURCHASE YOUR VEHICLE. DO NOT IGNORE THESE REVIEWS STAY AWAY!! read more

Buyer beware!Put a $500 deposit down to secure a Soul only to be told the next day that deal was off due to a higher offer!It then took 4 days to get my deposit back.Not very ethical! read more

I walked in ready to buy today and not a single person greeted me. There were at least 4 salesmen sitting at desks, not with any customers or on the phone. I walked around the showroom for 5 minutes, left, and bought a Nissan Rogue next door. read more

The worse dealership ever. Between lying about a vehicle they had in stock to selling me a car that clearly was not safe to drive is the worst of the worst. Go somewhere else! read more

This dealership is the worse! The hidden fees they have seem borderline illegal! Went there this past Friday with intention of purchasing a used car from them. As soon as I got in the car to test drive it the salesman advised us of a maintenance fee we would be charged of $1,250 if we opted to purchase. This fee was for them doing all their necessary checks to prepare the car for the sale. After we protested and explained how ridiculous the fee was they agreed they would waive the fee. The 2nd and final offense was when the salesman to us they would charge a $1,000 because we were opting to pay cash for the car!!!!! Yes..you read it correctly. We were offended and angry and we left. read more

I saw a car advertised for X price. Before going there I called to make sure it was still there, which it was. I asked what the best price they could do. The salesman gave me the standard line that he would need to speak to his manager. 20 minutes later, the salesman comes out with a a paper detailing other costs.. He took a pitiful $300 dollars off the asking price, but also added a $1895 charge for "restoration" which basically is washing he car. What a waste of time. I told him this was deceptive adverstising and walked out. This was a used car. read more

I had a wonderful experience with my salesman James, nice place, nice price nice people !

My daughter bought a Kia Forte in June. Don't get me wrong she loves the car. She got temporary tags and because of the backup at the DMV due to Covid she didn't get her permanent plates until September. Here lies the issue. The dealership gave her temporary plates which also belongs to an Audi. It was the exact same plate number and consequently this car drove back and forth across the GWB after midnight on many occasions without an EZ PASS and violated the tolls. My daughter was getting one violation ticket after another. Speaking to the port authority I was told an investigation was underway. Even though this Audi wasn't her car, the plates matched hers. Trying to contact Bridgewater Kia about this was a joke. Nobody ever called me back and when I finally did talk to someone there was nothing they could do. Now, there's a collection agency after us for over $250 in unpaid tolls which isn't ours! I was certainly hoping they could help but no chance. Now we're in the process of trying to prove innocence. There was never follow through! Extremely disappointed. No recommendations on my part! Stephanie read more

We bought a new Telluride from them. Quickest car buying experience. We left satisfied until we had no documentation for our new car. We were told the manuals were in the car. They were not. We made numerous phone calls with not 1 call back. Terrible customer service!! read more

So far so good. Pretty standard experience and they did the best to help with questions when buying a new EV6.

Worst business ever my name is Nixen Alex Regret that I spent the money here . Terrible customer service . More specific : -Be careful on the hidden fees -Not reachable through phone for any after sale service related issues -If you seems to be soft Person they will misbehave/insult you for any of after sales concerns. -Don't trust in the 5 star reviews here all are 100 percent fake . The sales Manager I worked with his name is Daniel Fernandez and Daniel Wolf. Update They charge money from me for registering my car from Texas State since I'm moving out to Texas . But it's been one month passed I haven't get any title or number plates from them . I can't drive my car because of not having the tile , it's expired . The boss of Bridgewater Kia refuse my request to sort out any kind of solution since it's completely there mistake . I won't let my friends or family to do business from this place , horrible. read more

I had my engine recall, which they replaced as part of broader Kia recalls for Sorento 2013 model. Post fixes they additionally called to see if they can take care of other items like fluid oil, rotors, wipers etc making total estimate to $1300. I declined the repairs thinking some of them I can take care myself versus paying 5 time the cost for labor than just the equipment. I went to collect the car and the battery light was on, I thought must be temporary (my mistake, I should have called out same time before driving back home) however next day when I was out with my family (3 kids - all under 10), while driving on 287 suddenly the car stopped in the middle of the highway with ABS lights on. It was lucky save and I got my car towed to Kia thinking they will take care and be accountable. Much to my surprise Jamie at the counter asked that it will be separate service order and they will charge me initially for the diagnostic $130 and than other expenses for repair even though I just collected my Kia few days from their showroom. They gave me car which was still not in drivable state or dangerous to ride on. This was totally inhuman, just for the sake of earning, I have feeling they purposely broke the alternator just because I didn't got the fixes done at their shop. I have seen lot of businesses doing unfair practice, which is still ok but this was totally inhuman to put my family in danger. Would just pray they don't do this kind of thing to anyone else and still think of peoples family before damaging key safety components. read more

Terrible I never recommend this place no way don't waste your time my wife and my waste r time yesterday for no reason they don't know nothing about customer services they r rude make my feel bad and my wife too read more

The staff are very helpful and courteous with all maintenance and repairs services. I have used the loaner cars for days as they waited for a part. It's been a great experience for the past three years that I've been going to them. read more

I highly recommend David Pyo and his sales team. David did a great job with his knowledge and service. I had an amazing car buying experience. read more

I got my 2013 Kia Optima serviced here. I asked for a 60,000 mile service and a quote to replace my driver's side mirror which was damaged in a hit-and-run. After giving me a reasonable quote that I agreed to, the mirror was never ordered. Now I have to drive 3,000 miles with no driver's side mirror. When I called to speak to Bob Dempsey about it, he stated that he "knew there would not be enough time to get the mirror painted and installed" despite intentionally taking my car for the estimate 30 days before I needed to make the drive. Over 2 weeks went by after my initial in person conversation, and I sent an email to the Parts department stating I had to move soon and was hoping the part was ready. Didn't hear back. Called 2 days later and they said they never ordered the part to begin with because they KNEW I was moving too soon to get the job done. Despite that 1) I gave them 30 days time to get it done and 2) I never mentioned to them that I was moving until an e-mail I sent them 2.5 weeks after the first appointment. The absolute WORST part is that Bob Dempsey absolutely refused to just admit to the mistake and instead insisted he "knew I was moving to Colorado in 2 weeks" from my first appointment. Despite 1) never telling him I was moving and 2) not moving to Colorado at all actually, and 3) not moving for over 4 weeks from the date of service. The sheer arrogance of telling me when and where I'm moving to, and what conversation we had, is ridiculous. read more

I have to edit my original review. I was buying a Lexus rcf from Bridgewater kia that fell through last minute due to no wrong doing on their end. The problem was that I had incurred cost through a 3rd party pre purchase inspection that the workers in the dealership told me that I could not recoup. A day later, the owner contacted me and explained to me what happened and he is taking ownership and is willing to refund me the money that I am out due to this mishap. I really want to say that this guy is a real stand up guy and stands behind his business. I would definitely do business here knowing that a guy like that is standing over his employees and willing to make things right if things go wrong. I hope to meet him in person when I buy my next car. I owe you a handshake. Thank you. read more

Great low key sales experience. I test drove a car and two weeks later stopped in. No calls or pressure between visits. We completed the deal on my second visit. I was happy with the sales process and no games. I would definitely recommend Kemper for buying a KIA. Very knowledgeable friendly, and professional. read more

The lack of professionalism we experienced during our three trips to this dealership seemed systemic. We went to purchase a car, and there were several "red flags" that gave us concern, but I will only reference the top 3. First, there were two cars we were interested in, after test driving the first, the salesperson literally "showed" us the second vehicle, that was surrounded on all sides by other cars. When I indicated I wasn't going to purchase a car without test driving the same, the salesperson asked why because it was exactly the same as the model I has just driven. I then replied I need to check the functionality of all the features, and while she still appeared inquisitive, she agreed to let us test drive. Then, following the test drive, I wanted to ascertain the best price for the car. (I had repeatedly suggested I could pay cash). However, because I indicated I wanted my husband to also test drive the vehicle, the salesperson would not tell me the best price in his absence. (Note this was happening in the presence of my two daughters). When my husband did arrive at the dealership later that evening, the salesperson (presumably in consultation with the Manager) represented they wouldn't even provide a $100 reduction for a car that appears to have been available for sale for several months. Ultimately, my husband and I had to decide, is this the type of dealership, is this the type of people we wanted to deal with on an ongoing basis. My answer was no. I was very disheartened by this experience and truly hope this was an aberration for the dealership, but hope this review will serve as a teachable moment for the staff and management. At a time when car sales are generally down, and dealerships face growing competition from so many other online sales companies -- carmax, cargurus, etc - customer service matters, and I am willing to pay more for quality service. To be sustainable, dealerships will have to differentiate there capabilities, and customer service is one of the easiest ways to do so. For those viewing this post, the intent is not to discourage you from going to the dealership - I truly hope your experience is better. Businesses like Bridgewater KIA are important for our communities, and provide jobs for our neighbors. I just don't want any other customer to experience what we did. I look forward to reading reviews about an improved service by this dealership. :-) Always remember and never forget, let your grace be known to all. read more

Showed up for my 8:30 and cars everywhere. Told my vehicle may be in by 9? I left and will go somewhere else. Really disappointed. read more

Bridgewater Kia - Arrived 7:45am for an 8am appointment. Car is up on the lift and waiting. - Auto Repair Near Me - Bridgewater, New Jersey

They were incredibly patient and helpful throughout the process of starting my lease. All my questions were answered honestly and I didn't feel as though I was being pushed into any fancy packages that I didn't need. Great experience every time I've been here, and good follow through after the fact. Will definitely continue to come here for any future car purchases! read more

I don't think I have enough time to tell you how GREAT my experience was here at Kia K. I came in knew exactly what I was looking for, I had several options of which Kia Soul to choose from. I came back two days later and made my purchase! After doing my research days before I read reviews here on Yelp! Let me say this Matt Woodard! I have never met a man so passionate about what he does. The most honest, professional, knowledgeable, intelligent man! He was not just a salesman! He's a gentleman! The dealership itself Beautiful! Management Team Outstanding! Other staff members! Very professional! I recommend you visit this dealership! They made sure I was comfortable. If I needed anything to let them know. Best experience ever! Thank you Matt!' Loving my new Kia Soul!! Peace and Blessings!!! read more

Bridgewater Kia - Auto Repair Near Me - Bridgewater, New Jersey

HORRIBLE experience! My mother tried to buy a car here but the entire experience was garbage to say the least! From initial contact with a woman (autumn) in the internet department with zero knowledge on their vehicles to the management spending their time playing on their phone. We had to wait forever in their showroom and we literately heard them cursing up a storm the entire time to then management (Daniel Fernandez) being told people were waiting. He clearly dismissed it saying and I quote "fuck them customers" seemed like whatever was happening on their phones was more important then selling a car. Something about losing on their phones, so I guess the game must have been much more interesting than running a business. After hearing that we walked out as fast as we could. Now I understand that spending long hours at a place of employment you should have fun, there should be a time and place for everything. Working in retail myself I understand how frustrating customers can be, but to blatantly speak about us customers that way out in your showroom just seems completely idiotic. I guess losing one customer isn't a big deal. When I called back the day after to express my concern to management, I must of called for Daniel about 10 times in one day to not get a response. Initially I was told he was in a meeting, then that he would call me back. He never did and I did leave a voicemail that was never answered. After checking reviews for this place, I know I'm not the only customer to have been treated this way at this place. How is Kia as a brand and ownership of this place take pride in their current employee. Mainly management, ultimately nonsense like this starts at the top. When you clearly have a manager that does not give a crap about the business he is "running". I have taken the necessary measures to contact kia corporate myself being that this establishment is not upholding any sort of professionalism. And no I'm not leaving this review because I want some sort of deal, I just want to make the public wary of this kind of service. They have also opted to delete my review off of google. Not sure how to change my location on this, but I'm not in California. I'm in New Jersey, where I went to this horrible place. read more

I went into purchase a car and was dressed in sweatpants from the minute the sales rep engage me he was unprofessional and short. Another group of people came in and he literally left me and went into work with them I had to go back in to see the manager I was treated unprofessionally by him as well.I buy vehicles frequently and would never purchase a vehicle from the dealership especially from the sales rep and manager. The car I was looking at was a used High end car which I intended to pay cash for. The car was priced ridiculous for the number of miles on it and the condition it was in with no warranty when I try to negotiate I wish I was met by thank you for your time. Please take your business elsewhere this is the worst dealership I've ever been to. read more

Three times I stopped in this dealership to look at vehicles available for purchase, cash in hand. Not sure why I even went back after the first time. All three times I walked in and made eye contact with every person in there and not ONE person asked if I needed help, not even the girl at the main front desk. The second time I just walked back out to the lot and looked at what I wanted to see myself. The third time I stopped back, I actually got a salesman's attention, started asking about a vehicle on the lot and he got and handed me a key for the vehicle I was inquiring about to told me to go take a look at it myself.... I handed him back the key and said, "clearly I'm making a mistake here" and left. Save your time. read more

Bought a used car was promised so much but after signing the paperwork I was given the run around. Best person there was Joe in parts & David in finance. read more

This dealership is such a joke! I have purchased multiple cars from them over the years when they were Kemper and my most recent purchase has been nothing short of a nightmare. Apparently they do a new thing where they issue you a check to pay off a lease, well what they don't tell you is that they do not communicate with corporate Kia and they take forever to issue said check. Corporate Kia was calling me 10-15 times a day till 10pm and trying to charge me fees for a car I no longer have. Then the fine fellow Danny in finance talked with me about transferring plates but in fact no one actually wrote it as a transfer, but as new plates. So instead of paying the transfer fee i was charged a new plate fee and when i called to complain, he remembered it was supposed to be a transfer but does not know how it happened. He was not helpful in making the situation right. He kept telling me to take the plates to the DMV and try to transfer myself. Then I called Sirius satellite to transfer my service from my old vehicle to the new vehicle and the Radio ID comes up for a totally different vehicle and VIN #. So now i have to wait for the service department to call me to fix this issue. The worst customer service I have ever had. If you make a mistake then own up to it and do something to make it right for the customer. I will NEVER purchase a vehicle from them again nor will I refer any family or friends! read more

Folks this is no longer Kemper Kia, its Bridgwater Kia and you will greatly disappointed if you were a Kemper Customer. These owners do not care!! read more

Beware of their hidden fees, specifically Certified Preown fee of $995 and their $500 documentation fee. Jim claimed it is listed on the website but the verbage "Warranty extended" is muttled and doesnt include the price. Also I was lowballed on my trade in and he tried to explain it away using reasons that no other dealer I've been to used. Frankly it didn't add up. SO BE PREPARED. Ive been searching for a Certified Preowned Kia for several months. I did a lot of research and was armed with the right questions. Kia Bridgewater posted a 2018 Sedona at a price that I was enthusiastic about, but I got there and asked for a break down of what the total cost would be and Jim, a very nice guy, started asking me questions about what i wanted my monthly payment to be to distract me from the fact that the total cost of the car jumped up 3k and my trade in was well the below the lowest end of market value. Now sure.. taxes title and registration are expected. But I've come to learn that the other two major Kia dealers in the area work the cost of the CPO and the Doc fees into their listed prices online. They also offered me a fair price on my trade in. Ultimately I would have bought the car if they were willing to negotiate the fees or the trade in, but Jim didnt even offer to speak to his manager. He totally stonewalled me. Overall I saved about $3500 going somewhere else. So if you are looking online, expect to add at least 1500 to the advertised cost to cover the hidden costs, before even calculating the taxes and title fees. Know the value of your trade in and dont get sucked into what do you want your monthly payments to look like. read more

Kemper Kia has been the best car buying/leasing/maintenance experience of my life! I bought my first car from them in July of 2013 a Sorrento after a rude salesman at another dealership down the road caused me to walk out of their office. Jim was the best! He made selecting and purchasing the car a breeze and got a great deal on our trade in. We loved it so much we came back in November and lease a Forte when my husband's car died on us. We recommend Kemper to everyone we meet in need of new car. We also bring our cars there for routine maintenance. They do a fantastic job and we are in and out in no time! They are always checking the car when we bring it in to make sure there aren't issues we aren't aware of or letting us know when its time to rotate or change out the tires. They give us a great price for the additional work and they don't pressure you, which I love! The service department is always polite and make you feel so welcome. I can't say enough nice things about Kemper, but I promise you won't be disappointed. They really turned around how I felt about car dealerships and service centers. At Kemper they are doing something right! read more

I went to the Kia Bridgewater dealership on a Friday to purchase a certified pre-own vehicle online. This was my first car purchase so I was very anxious because I never went through the process of buying/financing a car. I brought a friend to help alleviate some stress since he was more knowledgeable about buying cars. From the moment I stepped inside the dealership, I felt completely unwelcome and isolated. No one in the dealership wanted to assist me. A Sales Consultant named Keyon decided to offer me limited assistance not even introducing himself to me or my friend. I asked Keyon a few questions about the car I was really interested in which was the Kia Niro hybrid. He seemed irritated and did not take me seriously. Prior to going into the dealership, I did extensive research on the car I wanted and took care of much of the leg work on my own. This included gathering employment paystubs, proof of residency documents, securing car insurance, as well as submitting an application for financing, which I was approved for at an interest rate below 5.08% for 48 and 60 months. I was also ready to put a down payment between $2 to $8k even though I was only required to only put down $1k by Capital One. After taking the vehicle for a test drive, Keyon sat me down to explain how the dealership mandates Lo Jack - an anti-theft device that costs $900.00 on all vehicles they sell. I advised him through my car insurance, Progressive, would cover any vehicle theft cost, so Lo Jack was not needed. He then said he wouldn't sell me the car unless obtained Lo Jack because the dealership did not want to lose money. I then asked to see the purchase terms which disclosed that Kia Bridgewater mandates the device. He then scrambled to pull up part of a section on Kia's website that mentions delivery/doc, certification, registration, and title fees. Keyon also told me he couldn't match the 5.06% APR rate I got from Capital One because they didn't include all the correct fees so the best he could do was 5.31% at 48 or 60 months. I honestly felt bamboozled because to my understanding APR was based on credit, not dealership fees. At this point, I was getting frustrated because I felt backed into a corner, so my friend stepped in and asked to speak to the Sales Manager who was Christopher. Christopher came and explained the purpose of Lo-Jack but said he would take off the $900 fee since he understood the importance of saving money, and apologized. He was the only person in the entire dealership besides David, the Financial Director who was friendly. Christopher also changed the APR from 5.31% to 5.08% and although this wasn't the exact interest I was initially approved for, I decided to take it because I was tired of the back and forth. Ultimately, my experience was subpar at this dealership, but because I really wanted the hybrid car. My absolute want for the car outweighed my bad experience which is I moved forward with the sale. I would never recommend or buy a vehicle from Kia Bridgewater again, and I probably will go to another Kia dealership location when I need to service my vehicle. read more

Our experience with Bridgewater Kia was superb! Keyon was amazing helpful and made buying a breeze. Everyone was friendly and responsive and really did a great job getting us into our dream car (a telluride). I HIGHLY recommend using them for your car needs, we will DEFINITELY be back when my husband is in the market for a new car! Thanks so much for all you did! read more

BUYER BEWARE!!!! Absolute worst car buying experience ever. I was sold a vehicle that had an accident on the "auto check" report which didn't bother me until 2 months later when I went to trade the car in at another dealership and they pulled the carfax report. (A legitimate report) only to find out that the car that Bridgewater Kia sold me had 2 accidents reported on it, one with structural damage to it. The dealership said they wouldn't offer me any money for the car with a report like that. Along with 5 other dealerships. All of which said Bridgewater Kia should do right by me and buy the car back. Which they eventually did. FOR 8 THOUSAND less then I paid for it 2 months prior. Therefore I had to pay 11 thousand out of my own money to get rid of the unsafe car they had sold me!! Anytime I asked to speak to the general manager or owner I was told he's not available and was forced to speak to a little punk kid Danny that calls himself the "floor manager" or Jim who constantly told me I'd be getting a call back and not once did I get a call back. I was also told that this was not their fault. Bc they "didn't know" easy BS excuse. Long story short they screwed me out of 8 grand At the time of purchase I stated that I was in the collision business, I said that minor fender benders do not bother me, but the AUTOCHECK report did not state that there was STRUCTURAL damage. As in FRAME damage. If it had I would not have bought the car. Hence why ever dealer I went to wouldn't offer be a anything for it. Also every time I did ask to speak to the owner I was told I can't. Pretty shady. read more

We had such a great experience at the Kia dealership! Our sales person Marlene was great and knowledgeable which made falling in love with the car so much better. Thank you for helping me get into my Kia Sportage! I love it!!! read more

Worst Service Center I have ever dealt with my entire life. Will take every penny you have if they could. Was charged a diagnostic fee even though I later came back to get the service that was "diagnosed" repaired because I was scheduled to give birth and they had my car for 2 days to diagnose a defective battery. I was told my diagnostic fee could not be returned. I even requested if the diagnostic fee could be applied to a different service and that wasn't even an option for them. I would've given 0 stars if possible. Safe to say I will never be coming back to this dealership ever again. The lack of customer service is astonishing. read more

Excellent Sales Staff!! Brett Drummer was awesome to workwith. Best car shopping experience I have had (this is probably my 10th car I purchased). Did the entire deal via email, walked in signed and drove away in less than an hour! read more

Was told my car was on hold. Took a train down to come see it. Halfway there I got a call saying it had been sold and there was no way to refund my train ticket. Disappointing. read more