I recently needed the battery replaced in my Mac laptop and had such a great experience with Joe…read more When I first called him last week, he explained that his specialty is more PC repair, but he was more than willing to help with my Mac battery replacement. He advised me to purchase the battery myself and let him know when it arrived. Before bringing it in, I organized and backed up my laptop -- even though Joe said it probably wasn't necessary, he agreed it was the wise thing to do. Today I called him, and he told me to bring it right over and he could get it done the same day. What a difference from the Apple Store experience, where I was told I'd need an appointment, then possibly wait 10 days just for them to look at it, followed by another week or more for the repair. I simply couldn't be without my laptop for two weeks. Joe was amazing. He completed the repair in under four hours, the price was very fair, and he was kind, thorough, and professional throughout the entire process. My laptop is working great!!!! I would highly recommend him to anyone needing computer repair services.

UPDATE: My husband Emmett previously posted about the horrible experience he just had at Payless…read more Well guess what? We took his computer to Best Buy and the Geek Squad found the problem IN AN HOUR!!! It had a bad water cooler unit, and a fan that wasn't even turning!! How do you not see a fan not turning??