1. Southtowns Boat Yard

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Buffalo, NY

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Southtowns Boat Yard

5.0 (1 review)

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5 years ago

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Boatworks Of Buffalo

Boatworks Of Buffalo

(4 reviews)

Shady business. Bought 10k boat from bills last year (early in season). Took a while to get it out…read moreon the water due to weather ( bills never has us test it on water either because of weather) after a few short rides, it was apparent something was very wrong. Took it back to bills, it needed a lot of work. They said don't worry they will do it at their cost. Well when we went to pick it up they charged us $1000. We said but you said you would take care of it, they said no, it means we will charge you the price of what we got the parts for. NICE WORDING on their part huh? In summary, they sold crap and would not stand behind it 2 months later!!! BUYER BEWARE of BILLS BOAT WORKS

I've had some repairs done here, a couple custom canvases made (boat cover and bimini boot) and…read morebought a trailer and they've always been helpful and professional. The trailer I got quotes from two local dealers for the exact same trailer. Dealer one was $100 more and they didn't include any setup. Basically I would pick up the trailer and it was my problem figuring out how to adjust the bunks, winch post etc to my boat as well as get my boat off my old trailer and onto the new one. Bill's however included the trailer setup and transferring the boat over in the price, and they were still cheaper. I dropped the boat/trailer off the night before and got a call the next day that it was ready for pickup. My old trailer was really rough but they still gave a little in trade and said they could use it for moving boats around the yard.

Chautauqua Marina

Chautauqua Marina

(23 reviews)

On vacation at Chautauqua Lake and we decided to rent a pontoon boat to take the family out on the…read morelake and the boys could fish. Everyone we encountered was very friendly at the marina. They took my Husband to go over the operation of the boat for a good 10 minutes before allowing the rest of us to board. He's an experienced boater and a quick learner so we were very comfortable. The boat was very clean and contained the necessary safety equipment, including life jackets. We spent 3 hours on the lake enjoying a beautiful day of riding and fishing. When we were finished, we brought the boat in, unloaded our things while the marina gassed it back up. We received our gas bill, paid it, and left. Super easy all the way around and the employees were great! If we every find ourselves back at Chautauqua Lake, we'll definitely rent from them again!

STAY AWAY!!! After…read morereading the other 1-star reviews, I can confidently say our experience was very similar. The behavior we encountered was confrontational, combative, and completely irrational. Without question, this was the worst customer service experience I have ever had. Staff was incapable of having a professional conversation and handled the situation in an extremely unprofessional manner. We were denied use of the pontoon boat for the day we had reserved. Rather than simply refunding that day, he abruptly canceled and refunded the remaining three days of our rental as well, then told us to leave. The entire interaction was completely unprovoked. I genuinely feel sorry for anyone who has to work under those conditions. The woman who initially helped us at the counter was kind and professional, and she appeared visibly shocked and uncomfortable with the way the staff was conducting himself and representing the business. If I were the owner, I would be deeply concerned about the quality of management and customer interactions taking place. Then again, business must be doing well if they can casually refund $1,600 and turn away paying customers without a second thought. Based on our experience, I would strongly recommend looking elsewhere.

Southtowns Boat Yard - boatrepair - Updated October 2026

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