I'd give him zero stars if I could. Don't take your boat here. My dad passed an I inherited an old…read moreboat. Told these guys I only wanted to put so much money into it. Ted has no idea what he's doing and returned my boat to me in worse condition than I left it. Destroyed my fuel line, and didn't replace it (was in perfect working order when I dropped the boat off), parts and his trash were all over the boat when I picked it up. Quoted me a price for work and said they had to do more than expected but never called me to verify if I wanted to put more money into an old motor. When I questioned the price he accused me of "complaining" - Sorry dude - if you weren't a terrible mechanic, that takes a ridiculous amount of time, people wouldn't question your bills. Items were replaced and tampered with that didn't need to be. He is clearly price gouging and taking advantage of people. Changed all my spark plugs when they were brand new! Didn't like being called on his antics by me. He was rude, disrespectful, and legit vulgar when I picked up my boat. This dude is an absolute fraud and should not be in business. DO NOT take your boat here. I know options are limited in WNY - but literally go ANYWHERE but here. The place looks like a junkyard and you'll find your boat in a junkyard if you let this clown touch it. He has no idea what he's doing and this was the worst customer service experience I've ever had. Ted is a horrible human and his work represents the kind of person he is. He acts like an entitled idiot as if the customer owes him something. I will be contacting the BBB and filing a complaint as my boat was not anywhere closer to working order when it was returned and he doubled the original quoted bill... AND I had to clean up his trash. Absolute joke.

Took my motor here for repair. Place is a mess inside, had to be careful not to trip and fall. I…read morekindly asked for a work order or receipt that o dropped it off, I was told by the guy that people who drop off 50,000 motors f*cking trust him, but a guy with a $500 motor doesn't. Are you kidding me?! Never again.

I've been in search of a boat mechanic in Buffalo area,the one I previously used wasn't honest.I…read morewanted to make the right decision and it appears I did. I called to schedule a drop off to have an issue diagnosed. This will run you $179 unless it takes longer than an hour. I was greeted by Jacob who was pleasant and informative.He guided me through the intake process including sending pictures and keeping me informed as to what the issue was.There were two options a temporary fix that may last a while but may not.I decided to go with the more expensive fix, as I have my family on the boat and don't want to take any chances. I needed a new gimbal bearing and new bellows ($2300).Jacob was there every step of the way.I had one issue and Jacob made sure to resolve it. They use an online system to keep you informed and also to bill you. I haven't put my boat in the water yet but will update when I do.Would recommend. Location is clean and well kept.

Thank you Jim!!!for recommending Anchor Marine, they were amazing. Fixed my boat, excellent…read morecustomer service, very professional worked well within my budget. Kim and Joe were amazing and so were the rest of the mechanics. I would highly recommend them to anyone! They really went above and beyond and trouble shot many things that needed to be tightened up ! I can't wait to go fishing !! I would give them a 10 out of 10!!! Happy Fishing see you on the lake Anyone need servicing make sure you call Kim! Happy boating

Terrible experience overall, "sales" guy Jerry has no clue what's going on & it the absolute worst…read morewith customer service. Had an issue with the trailer being hooked up improperly by their employee & an accident occurred that could have had people injured & they took the pwc back in & decided to charge me to fix the damages & blamed the entire thing on me. Triton trailers reached out to me & said the dealership should be taking care of this situation & I should have no out of pocket expenses. Now i'm stuck with a high $$ bill to them because of their mistake.. Go to Bob Weaver or Anchor Marine because this place is not where you want to spend your time or money..

Took a JetSki to Pioneer Motorsport for minor repairs, they fixed it in 24 hours. Was a holiday…read moreweek and they wanted me to have my jet ski to enjoy. Hank the service manager was awesome.

Went in to price a tire for my bike, customer service was great, everyone was friendly, got me a…read morenew tire installed same day! Couldn't ask for a better experience

Slow service, horrible communication. They try to upsell on shit you really don't need. Not to…read moremention they scratched the hell out of my oil bag. The dude couldn't even find the drain plug on the motor. I can't believe those are the techs the have working there.

Zack was great. Helped with docking made sure I knew where everything was and answered all my…read morequestions. The marina is clean and well kept.

Nice boat and good time but the guy charged me an extra $50 for the 4 hr pontoon boat rental than…read moreit is listed as on their website when I told him this he said "oh well that price went up today" so I guess they just make up the prices based on the day!

They genuinely do good work. Which is why I understand when they charge a hearty premium for it…read more Since the last time I went to this shop they made some minor improvements that set it over the top. They have been more friendly recently really providing the customer service that I expect out of luxury goods. Most of their prices are comparable to any other luxury electronics or interior shop. They are very understanding if there is a issue or you need a change order to your products In short, I would go back.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

I can't thank them enough for everything they have done for me…read more I have been a returning customer for 20 yrs. I live Alden Lancaster area, the first time I went through the phone book calling different shops, I was impressed when I called them and talked to Kevin. This gentleman was honest and up front about what could be wrong. They repaired my 2000 caravan cylinder head that overheated, jump a head a few years car ran great but was in accident. So then got a 2005 grand caravan had a few problems talked with Kevin again his great staff fixed both heads car is still running with324,000miles and going strong . Then I had to repair broken exhaust studs on my 1984 rv I took it apart they extracted all the broken studs retapped checked to make sure not warped and pressure check , rv still running great. I have taken my 2.3l turbo head in with bent valves, I got it back and installed and it jump time same day I reinstalled. They were so concerned they were calling to tell me ways how and what to check before total tare down. Unfortunately had to dare down and have some of the valves replaced. They were so nice they even apologized for what they had to charge me. I completely understood it was not there fault car jumped time it was a fluke They gave me a lot advise on what I should change from there professional staff, I have since purchased what they advised to also replace. A very professional young man Shane even spent much time going over the reinstall because he had done his 2.3l mazda rebuild. I find this shop so loyal and trust worthy I will send anyone I know to there shop, Thank you again for everything, (JR) James Hammerling

The plan is to get a camper this year. That plan may happen it may not…read more I might not be able to say if buying will happen this year. I can say is that my pre shopping experience here was the best experience I have had in a VERY long time! The staff was above and beyond fantastic. I was grumpily driving home after a few bad experiences at other places when I stumbled upon Ballards. The rest of my day was much better afterwards.

I bought my or pre-owned casita from Daryl. He, Ken, Dave and the rest were very friendly and…read morepleasant. The transaction went smoothly and they provided excellent service. Support local business. You won't be disappointed.