I have been a slip holder at Harbor Place Marina for about a decade…read moreIt wasn't the cheapest I could find but it was the closest to my house so the convenience factor offset the cost will never use Harbour place again 1-inaccurate invoicing. On Invoice # 1956WI I was billed for 5 gallons of antifreeze. I didn't authorize any winterization of the water system or head. I performed that myself. Initial thought was maybe the 5 gallons was poured atop the fluid I had already placed. and not being confrontational by nature I paid the invoice. Upon accessing the vessel in the spring of 2024 I found 5 gallons of RV antifreeze sitting in the aft cabin. could these be the 5 gallons I was invoiced for at $21.99 each? which I can get from walmart or amazon for less than $4.00 each. A 500% markup on a fluid never requested seems excessive. also tag placed on trailer by marina staff indicates no head or water system winterization was performed 2-"summerization" Marine personnel tried to upsell me "summarization" services. which included flushing water system of antifreeze , hooking up batteries, and providing and installing drain plug. My response was I can run faucets myself to flush the water system and other items were already included when placing the vessel into the slip by Harbour Place. Why would I pay for those items again? 3-inoperative tilt motor. marina personnel informed me that the tilt motor wasn't functioning and the outdrive was stuck in down position. I agree. the vessel is older and the Motor had been getting weaker, so It finally totally failing wasn't a surprise. What WAS a surprise is that I was informed of this issue after the boat was moved several times ( from lift to storage, can't say if it was moved to wrap it, and then from storage location to shop.) On its own trailer. Finally, I was informed that as a result of the failed tilt motor I would either have to get the motor replaced ( quoted at over $800 dollars) or pay additional fees to have the boat "carefully" moved from the shop to the lift point to avoid dragging/damaging the skag. Were all the other moves before now not careful? Boat was moved at least twice before ( lift to storage and storage to shop) no mention was ever made of the drive stuck tilt down. Finally was told there was an issue and it would be additional charges? 4-ship to shore cable Ever since we have had a vessel that uses a ship to shore cable, I have left that cable plugged in so batteries have the highest charge when marina personnel need to start the boat to navigate from the slip to the hoist point. Boat has a trickle charger that maintains Battery charge when supplied with shore power. Every previous season Harbor Place staff unplug the cable at both ends and throw the cable onto the vessels deck behind the cockpit. Not stowed below. just thrown on deck. OK, fine with me. This season when I first accessed the vessel the Ship to shore cable was no where to be found. It was not on the vessel's deck nor below . unsure if cable was left at dock and stolen by a third party, or if it was misplaced by staff, or something else, we will never know. Whatever the cause, the result is I now have to buy a new ship to shore cable. In addition, no longer offering onsite trailer storage to slip holder over the summer was an issue Haul out and put in HAD ALWAYS been performed by Harbor Place at no additional charge. I had presumed that put in and haul out were included with the slip rental. (which is why I figured there were less expensive slip rentals in the area) In all the years I had been at Harbor Place I was never invoiced or charged for put in or haul out. Call began cordially but when staff learned I had made other arrangements for wrapping and winter storage, tone seemed to change and I was informed haul out wasn't included in slip rental and I would have to pay for the service. When I questioned why those services had always been performed before at no additional charge previously and I was under the impression that those services were included in the slip rental I was told to "read the contract" I did. Yes the contact does not explicitly state haul out and put in are included with slip rental. But it also doesn't explicitly exclude those services either . Since Harbor Place performed those services at no additional charge since we became slip holders at the Marina, in my opinion, this established a standard of care and level of anticipated services a reasonable person would come to expect based on past history. I'm not a lawyer, only a dumb structural engineer licensed in 13 States, so I can't say if the contract language is airtight on this issue, but it is a moot point as we have made other arrangements going forward

If your looking for top notch pricing - inferior work by people who take no responsibility for…read moretheir damages - this is your place - #harbourplacemarine

I'd give him zero stars if I could. Don't take your boat here. My dad passed an I inherited an old…read moreboat. Told these guys I only wanted to put so much money into it. Ted has no idea what he's doing and returned my boat to me in worse condition than I left it. Destroyed my fuel line, and didn't replace it (was in perfect working order when I dropped the boat off), parts and his trash were all over the boat when I picked it up. Quoted me a price for work and said they had to do more than expected but never called me to verify if I wanted to put more money into an old motor. When I questioned the price he accused me of "complaining" - Sorry dude - if you weren't a terrible mechanic, that takes a ridiculous amount of time, people wouldn't question your bills. Items were replaced and tampered with that didn't need to be. He is clearly price gouging and taking advantage of people. Changed all my spark plugs when they were brand new! Didn't like being called on his antics by me. He was rude, disrespectful, and legit vulgar when I picked up my boat. This dude is an absolute fraud and should not be in business. DO NOT take your boat here. I know options are limited in WNY - but literally go ANYWHERE but here. The place looks like a junkyard and you'll find your boat in a junkyard if you let this clown touch it. He has no idea what he's doing and this was the worst customer service experience I've ever had. Ted is a horrible human and his work represents the kind of person he is. He acts like an entitled idiot as if the customer owes him something. I will be contacting the BBB and filing a complaint as my boat was not anywhere closer to working order when it was returned and he doubled the original quoted bill... AND I had to clean up his trash. Absolute joke.

Took my motor here for repair. Place is a mess inside, had to be careful not to trip and fall. I…read morekindly asked for a work order or receipt that o dropped it off, I was told by the guy that people who drop off 50,000 motors f*cking trust him, but a guy with a $500 motor doesn't. Are you kidding me?! Never again.

Terrible experience overall, "sales" guy Jerry has no clue what's going on & it the absolute worst…read morewith customer service. Had an issue with the trailer being hooked up improperly by their employee & an accident occurred that could have had people injured & they took the pwc back in & decided to charge me to fix the damages & blamed the entire thing on me. Triton trailers reached out to me & said the dealership should be taking care of this situation & I should have no out of pocket expenses. Now i'm stuck with a high $$ bill to them because of their mistake.. Go to Bob Weaver or Anchor Marine because this place is not where you want to spend your time or money..

Took a JetSki to Pioneer Motorsport for minor repairs, they fixed it in 24 hours. Was a holiday…read moreweek and they wanted me to have my jet ski to enjoy. Hank the service manager was awesome.

The plan is to get a camper this year. That plan may happen it may not…read more I might not be able to say if buying will happen this year. I can say is that my pre shopping experience here was the best experience I have had in a VERY long time! The staff was above and beyond fantastic. I was grumpily driving home after a few bad experiences at other places when I stumbled upon Ballards. The rest of my day was much better afterwards.

I bought my or pre-owned casita from Daryl. He, Ken, Dave and the rest were very friendly and…read morepleasant. The transaction went smoothly and they provided excellent service. Support local business. You won't be disappointed.

Went in to price a tire for my bike, customer service was great, everyone was friendly, got me a…read morenew tire installed same day! Couldn't ask for a better experience

Slow service, horrible communication. They try to upsell on shit you really don't need. Not to…read moremention they scratched the hell out of my oil bag. The dude couldn't even find the drain plug on the motor. I can't believe those are the techs the have working there.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

Great Experience, ordered a Bedliner took longer to get in stock NOT ATM fault, Sara is the best…read more she called multi suppliers to get it right, price point was good. Will do business again.

I've been in search of a boat mechanic in Buffalo area,the one I previously used wasn't honest.I…read morewanted to make the right decision and it appears I did. I called to schedule a drop off to have an issue diagnosed. This will run you $179 unless it takes longer than an hour. I was greeted by Jacob who was pleasant and informative.He guided me through the intake process including sending pictures and keeping me informed as to what the issue was.There were two options a temporary fix that may last a while but may not.I decided to go with the more expensive fix, as I have my family on the boat and don't want to take any chances. I needed a new gimbal bearing and new bellows ($2300).Jacob was there every step of the way.I had one issue and Jacob made sure to resolve it. They use an online system to keep you informed and also to bill you. I haven't put my boat in the water yet but will update when I do.Would recommend. Location is clean and well kept.

Thank you Jim!!!for recommending Anchor Marine, they were amazing. Fixed my boat, excellent…read morecustomer service, very professional worked well within my budget. Kim and Joe were amazing and so were the rest of the mechanics. I would highly recommend them to anyone! They really went above and beyond and trouble shot many things that needed to be tightened up ! I can't wait to go fishing !! I would give them a 10 out of 10!!! Happy Fishing see you on the lake Anyone need servicing make sure you call Kim! Happy boating

Had a slight mishap with the paint on my gas tank while it was being serviced. They recognized the…read moreoccurrence and went above and beyond the call of duty to perfectly match my paint and finish. Amazingly understanding and professional in their resolution of the situation. Thanks Jeff!

As part of my continual attempts to visit Harley-Davidson dealerships during my travels - I made…read morethe trek after work over to North Tonawanda to visit American Harley-Davidson. It's a bit smaller than many other H-D dealerships - but it feels cozy! I checked out the Heritage Softail Classic, along with some of the Sportsters, Fat Boy, and SuperGlide. Ended up buying a H-D t-shirt, poker chip, and dealer pin. The ladies back in the Motorclothes area were very nice. Check out American Harley-Davidson if you are in the area!