Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

Have made several significant purchases from them. They are fantastic to work with, and not only…read moredid I get what I thought was a very good deal, they did not charge for shipping. Can't recommend them enough!

It's a real, old school music store. Lessons and rentals seem fairly priced. The owner and his wife…read morerun the business there for the past 30 years.

Had a small repair. Figured I'd have to leave it, but it was fixed immediately, and at a very…read morereasonable price. Great place to do business!

Had a fantastic experience at Twin Village Music! I'm relearning an instrument and didn't want to…read morefeel dumb because I haven't played in 20 years. The staff at this store, especially Ken, made me feel right at home. He recommended exactly what I needed to get going. I saved some money because of the recommendations and felt super confident in my purchase of some supplies and a book. I've been able to play clarinet again and really enjoy it already. I'll be back!

Twin Village Music is a great music store. They have highly qualified employees to help with all…read moreyour musical needs. If you're looking for an item and they don't have it, they will source it for you. They repair all kinds of instruments. The technicians available to repair your instrument are very good. I've taken my flute many times and I am never worried - I've never had a problem and the repairs have been perfect. They have a great selection of accessories and also provide lessons for a variety of instruments.

The storefront is closed and is for lease. My husband bought a used trumpet and brought it there to…read morebe repaired. Guess we lost his trumpet

Holly is a wonderful ambassador for local school music programs and private music studios. She…read morestocks a great collection of music books and supplies. Her instrument repairs are professional and priced fairly.

Jason and his staff are incredible! Put my mind at ease as well as the stress involved with moving…read more He has built himself a very great reliable Dependable business. Very affordable prices fully insured no hidden prices he and his staff were very professional and courteous. Very prompt treated my items with Professional Care and respect. I would definitely recommend these gentlemen to totally take the anxiety and stress involved in moving you will not be disappointed. they will put you at ease as well is your precious household items. Call and ask for Jason I cannot say enough great things about his company.

Excellent, prompt, and attentive service, fantastic overall experience…read more I had an excellent experience with B&F. Their movers (the owner and his son) arrived on time and came fully prepared with furniture pads and the necessary tools to transport all my furniture (even being prepared and easily able to transport an oversized couch down over an exterior balcony when it would not fit through the stairs)! They were courteous and clearly experienced and took time to ensure none of my belongings were damaged during the move and that they were securely packed in their truck for transport. For some of my items that needed to be placed into storage, they helped me organize everything "Tetris" style to the point where I was able to use a smaller storage unit than originally expected. The savings from using a smaller unit alone will likely pay for the entire cost of using movers over the next few months! All in all, I was extremely impressed with my experience with B&F and look forward to using them for my next move (whenever that may be).

Do not use this individual to service your guitars. I wanted a setup and string change. Instead he…read moreremoved the Ernie Ball Compensated Nut that was factory installed on my Schecter Custom Solo and replace it with a generic nut. He never said anything about it. I'm a beginner guitarist and he thought I would not notice. He is actions were not only unethical but possibly criminal considering the cost of the guitar he manipulate. An honest luthier verified his dishonest. Now the hassle of going to small claims court to recoup the money I am now paying to fix my guitar. Go elsewhere for your guitar servicing needs.

From the owner: Hi, my name is Jeremy. JD Guitar Setups is here to help get your guitar or bass playing and…read moresounding great! I am located in Lancaster, NY and have many services available. Starting with basic setups to nut repair/replacement, fret crowning/filing, bridge/trem adjustments and pick-up adjustments to name a few. I have been in the Buffalo music scene for 25+ years (playing my first gig when I was 14) and I know the feeling when your gear is just not performing to it's full potential. I am here to help get your gear playing as it should, and adjust it to your playing preferences! ​Rock On! Jeremy

We recently had our 90-year old baby grand piano restored and refurbished by Joe and his team, and…read morethey did an incredible job! It was in decent condition originally, but needed total refinishing on the outside and a good chunk of work on the inside. Joe and his team coordinated moving it across states and did a phenomenal job restoring this family heirloom. We couldn't be more happy with how it turned out and would recommend Illos Piano to anyone that asks!

I had a full regulation done on a Schimmel baby grand, along with a tuning. I'm not the easiest…read moreclient to deal with... my ego, being very particular with action & given my 88 demands & instructions for perfection. Illos has exceeded my hard to meet expectations in every way (as I hesitate to admit). I'm so very very impressed with the results & my earned dollars undoubtedly well spent. It's clear to me there is no other alternative to services for any piano other than Illos. I've been playing more than usual, thanks to an exemplary job well done.