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    Brick City Pets

    5.0 (1 review)
    Open 11:00 am - 7:00 pm

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    2 years ago

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    PetSmart

    PetSmart

    (40 reviews)

    I've been coming to this location for over a decade. I brought my old dog, who passed 3 yrs ago,…read moreand now my new baby, Enzo, to see Alyssa or Jen ONLY. They were great with both of my dogs. My old dog was a bit scared but always relaxed when he saw either one. My new dog has terrible PTSD/anxiety so he is only comfortable around them. He's a bit much so it takes someone extremely patient, nurturing & a true dog lover to deal with him. I also took my new dog, Enzo, to training with Michele. She did such an amazing job with him! Enzo was very aggressive & highly anxious when I first got him. I almost gave up on him twice to bring him back to the shelter. He's a working dog & needs a job to do, so Michele was able to help me with lessons & games for him that will keep him busy and out of trouble. 3 years later and he's completely turned around! He's a blessing to have & I'm grateful for all the time and effort she put into helping me. Whenever I need to pick something up for him at the store, I bring him so he can say hi to her. He truly loves her so much & she has an amazing personality with dogs. She's extremely knowledgeable & knows how to handle all types of dogs. I highly recommend anyone to sign up for training with Michele, whether you're looking for basic obedience or you want advanced levels.

    I arrived at PetSmart Kearny at 10:10 for my 10am appointment. My groomer was Jessie. She said my…read moreservice would be between 3-4hrs. I mentioned that my dog did have some matting, Jessie automatically said I'll be charged the maximum for the matting. This was before even assessing my dog's fur. Therefore I was charged a 30min and a 15min dematting fee for a 12lb Shih Tzu/poodle. I returned to PetSmart Kearny at 2:30pm.(Over 4 hours later) I was told by Jessie, who at the time was in taking a new dog, that my dog is not ready because they had many dogs today. She suggested that I go pay and come back in 30mins for my dog. I took the receipt and that is when I noticed the double matting fees. I went back into the salon to question the extra charge on top of my dog not being ready in the 3-4hour window. I said I would like my dog now since she is not being cared for and I'm being overcharged. The other groomers in the salon except for Robyn started defending Jessie saying there were many appointments today. My dog is a twin and is not used to being away from her sister for a long periods of time. Hence why I heard her barking the entire time I was there. Jessie brought the manager who I believe is Natalie. I explained the situation to her and while speaking to her other groomers at the salon were jumping into the conversation. I felt like they were ganging up on me and holding my dog hostage. One groomer went as far to say that she will not argue with me when I wasn't even speaking to her. I said I will not pay for the service if my dog is not ready by 3pm. She went to the back to speak to Jessie and returned to say that my dog will be worked on now but I would have to step out of the salon. I agreed. Gladis is apparently another manager, when my sister called the store to get the name of the manager on duty, Gladis proceeded to tell my sister whom she did not know was connected to me that she just had to deal with a difficult customer and that's why she did not want to share the names of the managers. She eventually did because my sister quickly realized that she had to lie to get the names so I can make this complaint. I paid for the full service when Jessie finished my dog at 2:57pm. When I received my dog I asked Natalie for the name of the groomer that continuously jumped into my conversation with her and she refused to disclose the name. My experience today was like no other. I've brought both of my dogs there multiple times to be groomed by Robin and I've never experienced this extended wait time and I have never been double charged for matting. I feel discriminated against, bullied and this experience definitely caused my dog anxiety.

    Brick City Pets - petstore - Updated May 2026

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