They need to hire actual professionals.
I had an ok-ish massage several months ago. Recently, I tried a new massage therapist, and again, it was only ok. Some areas were passed over and others were over worked. I am used to getting massages every week and had hoped that Sage Leaf could be my new regular place. The atmosphere is beautiful, and the front desk was very nice, but the quality is not worth the price at ALL. Unfortunately, there is more..
The woman who had done my hair and nails after I moved here from MD, had recently moved to Southern Utah, so I decided to try the Sage Leaf SALON this time. It was horrible! Again, the atmosphere was the only good thing.
The stylist seemed young and I was shocked to hear that she had only been doing hair for "almost a year." I was so glad I didn't book a color. There wasn't a style to the cut or blow dry at all. It looked like she was scared to cut my hair, yet I was charged a premium price.
To make matters worse, I had also booked a gel manicure, and my nails were wrecked. The polish looked streaky and lumpy when I took it out of the lamp and the nail technician would roll her eyes and had a negative attitude.
During my manicure a woman came over and introduced herself as the owner (Jen or Jan something?) She seemed nice and friendly. She was pregnant, so we chatted for a little bit about kids, family etc.
When she asked how my service was, I mentioned that the hair stylist seemed timid and the overall look was flat. She immediately acted uncomfortable, THEN she said she was the manager and was sorry I wasn't happy with my hair and then walked away. It was really weird and awkward.
When my nails were done, the nail girl thanked me and then left. I had to find my way back to the front desk were the manager/owner lady was gossiping and complaining with a few other girls at the front desk. When they saw me, they put on the fake smiles and charged me full price even though the manger/owner woman was standing there and knew that I was already feeling disappointed with my hair. After they swiped my card the fake smiles left and they all were very cold and basically ignored me. I still left a tip to be nice even though I just paid a high-end price that I would pay at a resort in MD.
The entire experience was uncomfortable, condensing and disappointing.
I get a manicure and massage weekly and a pedicure with a root touch up and cut bi-monthly.
They lost a good client. I will never go back and wouldn't recommend it to anyone. It looks like a high-end spa and salon, but you are really getting inexperienced and unprofessional people that are probably right out of beauty school.
There is no way this company will stay in business if that is how they treat a customer.
Save your money and do more research. I eventually found a very experienced nail technician and hair stylist 10 minutes away. Even though they aren't at the same salon, it's worth it. Just do your research and you will find them. I am still looking for a good massage therapist, if anyone has a good recommendation.
I don't usually leave bad reviews, unless it is horrible. This place is horrible and hopefully it will save someone the time, money and bad experience. read more