Horrible experience. Chose tires on the site and booked an appointment to have them installed,…read morethey're on sale for Labor Day weekend. I drove a half hour to the location on a Sunday to find out they're not in stock and need to be ordered... at least that's what I was able to decipher from the mumbling attendant. No offer of a substitute, no resolution suggested besides "I can have them here Tuesday". That does not help and I will never use this company ever again. 20 years ago my dad had a friend who managed one so I always went to them, different locations... for years. Not anymore.

I work for a 501(c)3 [non-profit]. We have a bus, and our bus needed new tires to pass inspection…read more As a non-profit, that was not in the budget. I've been a customer of TW for over 30 years, so I popped on in. They had a pretty good price for the two tires I needed, but being a non-profit, I inquired if they could do even better. The certainly did and were extremely helpful about it. Literally, everything about the interaction was one of the most positive experiences I have had at the retail level in ages. I was greeted at the door by a man installing tires. He was friendly and welcoming. Inside at the counter, more of the same (a second man), something that doesn't always happen in the world of automotive parts/service. Beyond that, he set up our non-profit in his system so we could continue to receive those benefits on future purchases. The waiting room was clean, comfortable, and had a bathroom available (also clean). The only other customer while I was there, a middle-aged woman, had repairs done to her tire which were explained clearly and completely by the first employee who had greeted me. She had questions that made it apparent she was not fully savvy about cars/tires. He was very patient and thorough in his explanation did so without talking down to her (another thing that is fairly UNcommon in this business). TW has always treated me right in terms of price, but the service at the Somersworth location is far-and-away the best I have seen at any business of this type. Do not hesitate!

THANK YOU !!!!!!! I truly cannot thank you guys enough for making my special day so perfect. I had…read moreplanned my engagement party and needed tent, table, chairs and table cloths and you guys had everything! I spoke with Kathy who is beyond amazing , she guided me in all the right direction on how many tables I was going to need and the size tent I would need, she was super helpful and patient with me because I was a stress case! The day came and the set up was just perfect, and on time! I cannot thank you guys enough , will definitely be using you guys more often! Thank you thank you thank you !!!!!!!

Poor & insensitive management. I rented 3 tables and some chairs for my daughter's birthday party…read moreover the weekend and knew that the items needed to be delivered back to the store that following Monday. This was a non-issue until my husband (who is a first responder) got ordered into work on Monday with 48 hours notice due to low manpower. For anyone who knows anything about police-work, knows that order-ins are non-negotiable. Since my husband got notified of his order-in after Taylor Rental had closed for the weekend, I wasn't able to call them until first thing Monday morning to explain the situation that we were in. I was home alone with a 1-year-old that day, with no truck or trailer to get the tables and chairs back by myself. I explained this to the management and said that my husband could bring them back first thing Tuesday morning. Instead of being understanding, they chose to charge us $54 (half of the total rental price) for bringing the items back just 12 hours late, due to circumstances completely out of our control. If it had been a weekend day, I'd be more understating as a customer, but it was a Tuesday. They did not need those items. This was just a quick & easy way for them to make $50. They said this is "policy". I work in government contracting, and there is always an exception to any policy- It's called humanity and Taylor Rental does not have any. As a loyal customer for 2 years, I won't be going back. There are so many rental options out there nowadays- Save your money and go somewhere with better and nicer management.

Scott took my initial phone call and then helped me out when I showed up for the quote. He was…read morepolite, professional and knowledgeable. The following week I dropped my truck off, they removed the old back rest and cover and installed a beautiful new safe secure tool box, all done in a reasonable amount of time and a very reasonable price.

I purchased a truck bed cover for my husband for Xmas! They did a great job installing it! Service…read morewas great!

Great company and fantastic people! Just disappointed that you no longer service push mowers.read more

Friendly knowledgeable staff that listen to the needs of the customer…read more It was a pleasant experience

Dear Owner or Manager,…read more This letter serves as a formal written demand for a refund of unauthorized repair charges in the amount of $289.93, paid under protest on December 4, 2025, at Central Park Garage. The vehicle was brought in solely to address a washer line issue. No authorization was given for additional repairs or labor beyond inspecting and fixing the windshield washer system. Despite this, your shop completed other work and refused to release my vehicle until I paid the full amount. This is a direct violation of New Hampshire RSA 358-A:2 and related automotive repair disclosure laws, which require customer authorization prior to performing repairs. As stated in your website: Trust, Service, and Satisfaction--Guaranteed. I believe your website also boasts the mantra "EVERY JOB IS PERSONAL". Well, this 'guarantee' and 'personal work' did not occur and in order to stay true to your motto, I am seeking a refund for work that was never requested or disclosed before a bill was provided to me. Then, when I refuse to pay, I was told I would need to or the car would not be released to me and I was to reach out to management--but, they were all on vacation which left me in rather challenging place as I need a vehicle. This was highly unprofessional and saddenening. To make matters worse, a subsequent inspection at another garage revealed that the washer system was still not fixed, and the original parts were left inside the engine compartment -- evidence of unprofessional and incomplete service. I request an immediate refund of $289.93 for the unauthorized and incomplete work.

This letter serves as a formal written demand for a refund of unauthorized repair charges in the…read moreamount of $289.93, paid under protest on December 4, 2025, at Central Park Garage. The vehicle was brought in solely to address a washer line issue. No authorization was given for additional repairs or labor beyond inspecting and fixing the windshield washer system. Despite this, your shop completed other work and refused to release my vehicle until I paid the full amount. This is a direct violation of New Hampshire RSA 358-A:2 and related automotive repair disclosure laws, which require customer authorization prior to performing repairs. As stated in your website: Trust, Service, and Satisfaction--Guaranteed. I believe your website also boasts the mantra "EVERY JOB IS PERSONAL". Well, this 'guarantee' and 'personal work' did not occur and in order to stay true to your motto, I am seeking a refund for work that was never requested or disclosed before a bill was provided to me. Then, when I refuse to pay, I was told I would need to or the car would not be released to me and I was to reach out to management--but, they were all on vacation which left me in rather challenging place as I need a vehicle. This was highly unprofessional and saddenening. To make matters worse, a subsequent inspection at another garage revealed that the washer system was still not fixed, and the original parts were left inside the engine compartment -- evidence of unprofessional and incomplete service.

Hi, Just bought a R130 Sportsman travel trailer…read more I got an appointment with Russ, which was great and fun. I came back the next weekend and bought the travel trailer and worked with Chris on financial matters, was a great experience then with Mike on the details of the travel trailer. All persons associated with this business is professional and excellent with the advise and time including the woman who packages the additional supplies needed to make a camping trip successful. Knowledgeable with all aspects and even helped up when the storage facility in Maine was not working well with us. Thank you for your time and care, Bobette Gordy

Bought a $100k RV. Terrible treatment during sales process, poor communication, and service since…read moremy purchase has been incompetent and incomplete.

If I could give this business zero stars, I would…read more I bought a full set of new tires and had them installed here in September of last year. A few days ago, I noticed that my back left tire was flat, so I brought the tire in to determine what could have caused it to go flat. There was no evidence of a leak, but when pressure was placed on the sidewall of the tire, air leaked out between the rim and the tire itself. My understanding is that an issue like this is caused by improper installation, causing the seal between the rim and the tire to slowly lose it's integrity and allow air to leak out. I asked for the cost of a replacement tire to be covered by the establishment, being that I just purchased this tire less than a year ago, and improper installation has resulted in the need to purchase yet another new tire. They would have secured my repeat business if they had handled this properly, as I fully understand that mistakes happen. As long as accountability is taken for those mistakes, that is the mark of a great business. Unfortunately, I was met with an incredibly rude manager who was not willing to collaborate on coming up with a solution to this problem. I will not be taking my business here in the future, and I hope that sharing this experience prevents others from going through the same thing.

Nick and Joe were absolutely amazing! I was worried about the quality of a car we're thinking about…read morebuying and he walked through the whole inspection with me. He pointed all the things out that I needed to know to see if it was reliable and some things I should look for. I've gotten tires here before and he always takes the time to explain everything. Very trustworthy and reliable.

I had a great experience with this business. Jen in service was extremely knowledgeable, walked me…read morethrough the process, and reduced my stress and anxiety regarding the situation. She truly went above and beyond my expectations. Thank you! Robin

Great business ran by people who care about my vehicles. Been coming here for years now.read more

Quality work and honest folks, that's all you need in a car repair facility. Friendly local…read morenon-franchise auto repair.

Steve's Accurate Auto saved me (again). With my daughter's older car that needed some exhaust…read morework, knowing that bolts, etc. can be trouble, I took it to Steve's. Was able to get an appointment within a few days. They did the exhaust, and even did a rear rotor that I had trouble with the caliper bracket bolt! Completely competent and honest (always a concern with an older car, nice to know you will get the straight story).