1. Brian's Auto Service

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Wernersville, PA

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Brian's Auto Service

4.1 (9 reviews)

Services - Brian's Auto Service

Routine automotive maintenance

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10 years ago

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1 year ago

Expert diagnostic skills and superior service all at reasonable price. Easy to schedule appointments that work with your schedule.

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2 years ago

Friendly, schedule friendly! And not over priced! Having been using Brains for 20+ years!

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6 years ago

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7 years ago

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11 years ago

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11 years ago

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West Penn Automotive - Passive-Aggressive Note

West Penn Automotive

(9 reviews)

Asked them if they work on Subaru head gasket issues. They were very knowledgeable of the problem,…read moreknew what was needed and explained the proper way to do the work. Had the job done, it was done quickly and have no issues. Great place to do business, good communication, and very pleased with the job.

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

Brian's Auto Service - autorepair - Updated October 2026

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