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    Brian Haycook, MD

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Southeast Orthopedic Specialists

    Southeast Orthopedic Specialists

    (22 reviews)

    Great experience with this office and a very competent Dr. Lampley. The medical practice could use…read morea different office location with a bigger lobby and better parking. There is a receptionist that could use some people skills, maybe she was stressed because of a tech glitch with her computer. The great care provided makes up for it. Obviously people that are coming to the doctor are already somewhat stressed out and the first person they see when they check in makes a difference. Keep up the good care and thank you.

    BEWARE! Once again, SOS billing department has raised the bar on terrible customer service. I had…read moreto go to elsewhere to ask a doctor to fix my painful hand. Dr. Lampley did a great job on my right hand surgery, and did the same on my left. I've been having pain for months in my left hand and it's now pretty unbearable. I was refused an appointment to see him in September about it because their billing department said I owed them money, WHICH I MADE COPIES OF MY RECEIPTS FOR THE 10th TIME and gave them to them to PROVE I was paid to date! It's been a nightmare for 3 years. I owe them nothing! I've kept receipts of all payments and have had to keep proving it, yet they still insist I owe them and had the GALL to send my account to collections! (My credit score is 850...). And now my hand is really hurting so no choice but to seek medical attention elsewhere. Also, I've had a lot of surgery and I've never had a surgeon charge for the 1st follow up visit after a surgery, have you? That's legitimately the only copay I (supposedly) owed them, so I just paid it. But I find this very fishy because when I went to my follow up appointments after each surgery they didn't take any payment (I offered) so I assumed it was included with the surgery copay cost, as is the norm. They changed their minds much later on and decided I owed for those 3 visits? That's not right! I had 3 surgeries with SOS surgeons and they charge for the post-surgical follow up long after the fact?? Hmmmm.... Anyway, when I politely called and asked to speak to the St. Augustine office general manager today to discuss this, they refused to give me his/her name and said they couldn't give out that information. Lol. This is a public business. You can't give the name or contact information for the general manager? Again - such bizarre business practices! Dr. Lampley I have no complaints about, I would not have another shoulder replacement with Dr. Jones, and I highly recommend the PT and OT team, but the billing department refusing my hand appointment (for a problem related to a surgery at SOS) because of a messed up billing department is deplorable business practice. Not to mention the fact that after all of my correspondence or calls NOT ONE PERSON has reached to me via call or email to help resolve it, even though it's THEIR mess, (at my expense)! I had no choice but to use this platform to warn others because they've not tried to help fix their billing issues. I can't be the only one in this position... I'm sure there are others who are in the same boat. I have a 4" stack of correspondence with receipts that I've sent with no response. Beware, and keep your receipts! If I could afford to retain a lawyer to take them to court, I would. I actually looked into it but can't afford the retainer. Sucks that they get away with this... Shame on them! What they're doing is unjust. (Legal Aid was of no help- but said it was considered Medicare fraud to charge people more than their Medicare copay for services rendered...) I'll just warn others for now, since I guess that's all a person with a limited income can do.

    Southeast Orthopedic Specialists

    Southeast Orthopedic Specialists

    (1 review)

    The plus side - I love Dr Saleh & Dr Gooding! They were the best. NEGATIVE - Unfortunately,…read moreSoutheast Ortho is now forcing me to find other orthopedic doctors. While I was waiting to get an epidural for my spinal stenosis, I thought I made an appointment with one of their chiropractors in desperation. The treatment was a 20 minute pounding session with a back massager to "loosen my muscles". My muscles are fine! It's my severe spinal stenosis (which is the nerves - not the muscles) that is my problem. My pain skyrocketed the next day - I ended up not being able to get out of bed and/or on/off the toilet without assist. I was forced to order a walker from amazon to help me while waiting for the epidural. Then I find out that not only did the chiropractor almost kill me with increased pain, I was charged $273.96 (on top of my $20 copay) because my insurance company does not/would not cover the pounding. I called Southeast to file a complaint/grievance since NO ONE advised me that I may be responsible for the worthless treatment - if they had, I would have declined knowing that my problem was inside my spine - not in my muscles! SOUTHEAST APPARENTLY WILL DO NOTHING TO HELP A CLIENT RESOLVE A COMPLAINT! I am a retired RN and in my 40 years of nursing, I have never encountered a clinic that would not do what they could to satisfy a client. Southeast simply gave me a middle finger and said "nothing we can do". MY ADVICE IS TO NOT GET INVOLVED WITH SUCH AN UNCARING COMPANY/CLINIC!!!!!!!

    From the owner: What makes us special is our ability to provide comprehensive orthopedic care all in one place. At…read morethis location, our team of specialists offers expertise across a full range of services—including spine care, pain management, joint replacement, sports medicine, and care for the foot and ankle, hand, wrist, elbow, shoulder, and knee. We also offer a full-service, on-site imaging center with MRI and X-ray, as well as durable medical equipment, allowing patients to receive diagnostics and treatment support without needing to travel to multiple locations. By bringing everything together under one roof, we create a more convenient, coordinated experience focused on helping you heal and get back to doing what you love.

    Superior Foot, Ankle & Wound Care: John R. Northrup, DPM

    Superior Foot, Ankle & Wound Care: John R. Northrup, DPM

    (10 reviews)

    This injury to my ankle has taken 8 months to get resolved. It would not be resolved without Dr…read moreNorthrop and also to doctor before him. It was in danger of amputation! It was scared the heck out of me but yet Dr Northrop was honest and told me what the risk was for and possible outcomes. I actually appreciate that. I'm a nurse and of course we are often critical of doctors. It took a visitor to until I was willing to trust. But at that point his bedside manner was good and he was extremely honest with me for the positive and the negative. I needed to hear that and also to know what steps to take to follow his direction to the best outcome I'm so glad I did that because now I see that my x-rays are regaining bone. I had a very complicated surgery Dr Northrop and actually three surgeries in total over the last 8 months. I am very fortunate to not have to have an amputation which was a possible outcome. My bone is regenerating, I'm on the final stage of healing. Dr Northrup would be my next go to if I ever, God forbid, needed help again. I will recommend him to anyone that has an absolute problem. We get surprised in life sometimes and people we don't expect to meet. I'm very glad I did and he was recommended to me. Thank you to Dr Northrup! And his staff also, a very pleasant office to visit and very efficient. I don't think I've ever waited more than 5 minutes if that. So relieved after all these months and glad that I had the care I did with Dr Northrup and his staff

    They care about what happened and how you're doing and the quality was happy which made me feel goodread more

    Brian Haycook, MD - orthopedists - Updated May 2026

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