My opthamologist recently retired, and I got a call from Dr Williams' office, saying that my doctor had referred his patients to Eye Care Associates, where Dr Williams works. This is not really a review of the dr, as after two hours, I still had not seen him. I've been in the med field for 35 yrs and this office was a mess. First when I checked in, I noticed that several other pts had the exact same appt time as me. I got there 5 min early, and after about 10 min, I was told,along with two other pts that Dr Williams was on another floor. So we all had to check in again. They got me back there, where I was told by a worker that this was a diabetic exam, and none of my medical history had been entered, so she had to take an exhaustive med history. Mind you, she was quite nice, but she didnt know how to spell most of my meds, and was very slow. She then began testing my eyes. I mentioned that I needed my new glasses rx, and was told that it wouldn't be possible...What?!?. I'm having my eyes checked but they won't tell me my glasses prescription! She said this was strictly a diabetes exam. But they did all the tests necessary, just wouldn't write my rx. By now my . eyes were already dilated, so I said I would stay, but wouldn't come back. She said I would have to go to another optometrist (pay again) to get it. Btw, Dr Williams, I found out is not an opthamologist, in other words, not an MD. They say, oh he has special training to do medical exams, and Yay!, even some surgeries! Thank you but I'll take a surgeon to do surg on my eyes! Anyway, after 2 hrs, they said the dr would be in, but after 15 min he wasn't, and I had to pick up my granddaughter from school, so I told them, and I left. The girls acted like I was the problem, not their office, dirty looks and all. No apologies for the wait, nothing. Very unprofessional. I did notice they actually put the visit through, as if it was a complete exam, to my insurance but I never saw the dr. Remember, they called me, I didn't call them! Never again! read more