The doctor was decent for the exam and the prescription seems accurate. However, the service after the exam was non-existent. He led me to the small wall of frames and told me I could pick from an even smaller section for use with my insurance. Then he left. No other person in the office helped me try out frames at all. When I went to check out they added $70 to the cost to get lighter plastic lenses. So even with very decent insurance I had, I was out a total of $105 out of pocket.
Nobody ever called to let me know my glasses were in, so eventually I went down there and picked them up. She gave me the box and said thanks. The girl there didn't have me try them, offer to adjust, clean, or anything. Overall very bad customer service, I've been going to big name places in malls for many years and thought it would be even better service to go to a local independent shop and support a local business, but I was very wrong.
The lenses under normal use were scratched up within a few weeks, the paint on the frames soon after that. I've been wearing glasses for 30 years and have never had glasses go bad this quickly, even much much cheaper glasses. It's shameful that they force upon customers this subpar junk and then overcharge for it.
I'll think this place has ruined all private practice shops for me now. read more