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    Brewster Appliance

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    6 years ago

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    11 years ago

    These folks know how to run a business. Prompt, professional service, delivery and installation.

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    7 years ago

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    Terry's TV & Appliances - Left old vent and didn't tape to new.  Asked for the new one that comes with dryer and they told me no.   AWFUL CUSTOMER SERVICE

    Terry's TV & Appliances

    (51 reviews)

    The people working here are nice and polite and do their best to get the buyer needed appliances as…read morequickly as possible. There is a nationwide delay on delivering many appliances, which is beyond their control. Eventually, we got all of ours at the agreed price. My one reservation, preventing me from giving them a five star rating is their apparent lack of familiarity with some of their appliances. This was particularly evident with both our induction slide in stove, and our dishwasher. For the stove, we had our counter people cut the depth for a standard slide in. It turned out, that this stove requires an additional depth of cut of about 1 1/2". So when the stove was delivered it didn't fit and they had to take it back until we could get the counter people back to re-cut the counter at an additional cost to us of $300.00. In addition, the induction stove is a plug in.... Not hard wired as our previous stove. I did the electrical for a plug in, but they neglected to advise me that the outlet had to be in a very specific location, so when they took the stove back, I had to re-wire a second time. Fortunately, I was able to do the electric work myself, otherwise, it would have cost me even more money to have an electrician return to complete the work. Once all of that was done, the stove was perfect. You might ask, well why didn't I look at the installation guide well in advance. The answer is, I didn't get guide until the stove was delivered. This is the type of information, I expect an appliance dealer to know and tell me in advance. I had asked, and was not told any of this. The same issue came up with the dishwasher, but having had the prior negative experience with the stove, I made several calls directly to the manufacturer so I could be prepared for the dishwasher delivery. So the short summary is: nice people, fair price, good appliances, but limited knowledge of their product specifications. Beware prior to delivery.

    I went in person April 7 to buy a new refrigerator plus a separate freezer. Paid in full. They gave…read moreme a delivery date - which came and went with no call, no one showed up. This has happened now 3 times. They now say the new date is May 8. I'm DONE. I want a refund and will NEVER recommend Terrys Appliances to anyone! Go with anyone else but not them!

    KAM Appliances - KAM Appliances Hyannis

    KAM Appliances

    (137 reviews)

    We worked with Rob. O who was very knowledgeable about his products. He spent time with us over…read morenumerous days and answered all our questions. And we never felt rushed. Thanks for all your assistance Rob! And a great showroom!

    We purchased an Electrolux washer/dryer tower from Kam Appliance about a year ago solely because of…read moretheir supposed reputation for customer service and warranty support. learn from our mistake and run the other direction. From early on, this unit has had serious, ongoing issues, most notably an extreme and abnormal lint problem. The lint buildup is so excessive that unless I go to unreasonable lengths to clean the dryer after virtually every load, it becomes unmanageable. This is not normal operation. It is not acceptable. Before Christmas, I sent Kam Appliance a very explicit, very detailed email describing the lint issue again, supported by numerous photos and videos, and also documented that the unit shakes the entire house during operation. I followed up and was told parts had been ordered and that someone would reach out when they arrived. After about a month and a half of waiting, someone was finally scheduled to come out. The confirmation text conveniently included an order summary showing three parts that had absolutely nothing to do with the lint problem. When I called Kam to ask how this could possibly be correct, I was told there was "nothing in the notes" about a lint issue and that the visit was only meant to address a "noise" issue. The technician still came out and was helpful as he could be, but did not have the parts to fix the problem. I then contacted Kam Appliance again asking for an explanation as to how such a blatant failure in communication and record-keeping could occur when my complaints were detailed, repeated, and documented with evidence. I have received no response whatsoever. Completely unacceptable and deeply disappointing.

    Brewster Appliance - appliances - Updated May 2026

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